De-Escalation Conversations

Welcome back to another episode of De-Escalation Conversations, where we dive into the world of conflict resolution and finding peaceful solutions.
In today's episode, we have a special guest joining us: Matt Lorenc, the Director of Sales and Marketing at Fraud Fighter.
With over 20 years of experience in Sales, Team Building and Business Expansion, Matt Lorenc brings a wealth of knowledge in the field of ID and document authentication.
We explore the importance of verification and authentication in preventing fraud, as well as the prevalence of synthetic ID fraud and the potential risks it poses.
Matt also introduces us to Fraud Fighter's innovative solution, Paladin, which offers quick and efficient ways to verify suspect identity and mitigate risk.
We discuss its applications in various industries, from car dealerships to law enforcement, and the impact it can have on preventing financial crimes.
So grab your favorite beverage, sit back, and join us as we delve into the fascinating world of fraud prevention and how vital De-Escalation techniques when dealing with Financial and Economic Crimes Investigations.
ABOUT MATT:
Matt Lorenc has joined Fraud Fighter as the company’s new Director of Sales and Marketing.
Matt has been building and leading teams that consistently meet and beat growth records for the last 15 years.
Designing innovative systems and creating new business opportunities in fintech, logistics, HR compliance, and investments with a focus on SaaS companies in a hyper-growth phase.
Matt is excited to bring his passion for team building, data-driven management, diversification, and scalable business expansion to Fraud Fighter.
Although an east coast native, after finishing his degree at Fordham University in New York, he and his wife of 13 years moved to Los Angeles, CA.
Matt is a keen multi-instrumentalist musician and enjoys writing and playing music, traveling, kayaking, and wrestling for couch space with his 2-year-old American Bully, Charli.
KEYWORDS:
de-escalation training, shift brain, calm down, statements, prosecution, interviews, suspects, victims, witnesses, salespeople, survival state, good statement, Fraud Fighter, 20 years, synthetic ID fraud, scammers, stolen information, fake IDs, UV light, scanned, TSA, visual inspection, UV flashlight, authentication solutions, dealership websites, mobile apps, web apps, desktop solutions, patrol officers, law enforcement, suspect identity mitigation, risk

IDEA - the International De-Escalation Association, is dedicated to Saving Lives, Reputations, & Relationships through Conflict De-Escalation & Communication Training for Teachers, Parents, and Public Safety Providers.
Find more about
How to Calm an Angry Person in 90 Seconds or Less
Come visit us at the IDEA website (International De-Escalation Association):
https://TheIdea.World
Subscribe to our free weekly newsletter to stay up to date on the latest news and blogs about Schools, Police, Fire, Medical Services and Flight Attendants.
Do you or your organization need Communication Skills and De-Escalation Training? You can reach us directly at: [email protected] or by filling out a contact form at https://www.TheIdea.World/contact

Roy Bethge experienced several moments of disillusionment throughout his career. Despite facing these challenges, Roy remained resilient and determined to find a path that would bring him fulfillment. Roy didn't let these setbacks define him.
Instead, he used them as a catalyst for change and growth. Today, Roy Bethge stands as a testament to the power of resilience and determination. His story serves as an inspiration to others who may be facing similar challenges in their careers.
Roy's Bio:
Roy Bethge (Beth-key)

Roy Bethge is a veteran police leader with more than 29 years of law enforcement experience. He retired in May of 2017 as Deputy Chief of the Buffalo Grove Police Department in Northern Illinois. He holds a Masters Degree in Criminal Justice from Columbia College and has an extensive background as a trainer in the subject areas of leadership development, officer safety, use of force, and adult learning.
Mr. Bethge is the co-founder and lead instructor of The Virtus Group, Inc. which brings innovative leadership training and development to law enforcement professionals around the country. As part of that endeavor, Mr. Bethge is the co-creator of the WINx: Inspiring Leadership in Law Enforcement conference which is a TED-styled experience focused on law enforcement professionals.
Roy is also the Executive Director of Below 100, a not-for-profit organization trying to reduce police officer line-of duty-deaths and preventable injuries, an instructor for Louisiana State University’s National Center for Biomedical Research and Training as well as a private consultant.
[00:02:26] Training should be prioritized for organizational success.

[00:05:23] Personal development takes effort, but it's crucial.

[00:07:53] Stay safe, protect, serve, and make it home.

[00:11:13] Improving team coordination for high-risk events.

[00:14:36] LSU instructor emphasizes the importance of attitude, training

[00:17:55] Training's return on investment in leadership.

[00:22:01] Training and mentoring are key to leadership.

[00:28:10] Management is about skills, leadership is generic. Despite investments in leadership training, there are poor examples. Inspiring others towards ethical goals is key. Remember why you signed up for the profession.

[00:31:29] Ethics as a verb, paying the price.

[00:35:05] Communication challenges in law enforcement organizations; Importance of sharing information; Some people use information as a source of power; Efforts to improve recruiting in the army; Research on what it means to be a police officer;

[00:39:43] Resilience in facing disillusionment in life.

[00:42:56] Bridging the communication gap in leadership development.

[00:46:16] Listening and acknowledging employees creates a positive workplace.

[00:50:49] Communication builds trust, it's essential for progress.

[00:54:25] Encouragement, valuable training, appreciation, feedback, specialized training.

IDEA - the International De-Escalation Association, is dedicated to Saving Lives, Reputations, & Relationships through Conflict De-Escalation & Communication Training for Teachers, Parents, and Public Safety Providers.
Find more about
How to Calm an Angry Person in 90 Seconds or Less
Come visit us at the IDEA website (International De-Escalation Association):
https://TheIdea.World
Subscribe to our free weekly newsletter to stay up to date on the latest news and blogs about Schools, Police, Fire, Medical Services and Flight Attendants.
Do you or your organization need Communication Skills and De-Escalation Training? You can reach us directly at: [email protected] or by filling out a contact form at https://www.TheIdea.World/contact

UPDATE: Christopher Bartolotta has been appointed as Deputy Chief of the Avon Police Department, being selected following a nation-wide recruitment process.

Deputy Chief Bartolotta recently retired as a Captain with the Connecticut State Police, following 32 years of service. He started as a road trooper and throughout his career gained experience in all areas of enforcement function and technique, including investigations, as a member of the Major Case Squad, both as a detective and supervisor. He is also experienced on the tactical side involving high-risk incidents, as an operator, supervisor and trainer for the Emergency Services Unit.

Deputy Chief Bartolotta was an Academy Instructor, certified nationally in dozens of areas of subject matter, is an accident reconstructionist, certified Drug Recognition Expert and instructor, certified Fire Investigator, court qualified as an expert witness, experienced in accreditation and all matters of policy writing and implementing promotional processes. He has instructed in interview and interrogation, motor vehicle theft, fraudulent documents and stress and crisis management.

He received his Bachelor of Business Administration from Dowling College in Oakdale, New York; and a Master of Public Safety from the University of Virginia.
Stay in Touch with Chief Bartolotta:
linkedin.com/in/christopher-bartolotta-m-p-s-b66628235

IDEA - the International De-Escalation Association, is dedicated to Saving Lives, Reputations, & Relationships through Conflict De-Escalation & Communication Training for Teachers, Parents, and Public Safety Providers.
Find more about
How to Calm an Angry Person in 90 Seconds or Less
Come visit us at the IDEA website (International De-Escalation Association):
https://TheIdea.World
Subscribe to our free weekly newsletter to stay up to date on the latest news and blogs about Schools, Police, Fire, Medical Services and Flight Attendants.
Do you or your organization need Communication Skills and De-Escalation Training? You can reach us directly at: [email protected] or by filling out a contact form at https://www.TheIdea.World/contact

Gordon Graham, J.D., is also a Law Enforcement Officer.

Gordon's education as a Risk Manager and experience as a practicing attorney, coupled with his extensive background in law enforcement, have allowed him to rapidly become recognized as a leader in private and public sector organizations with multiple areas of expertise.

Gordon proudly served the California Highway Patrol and was a motorcycle officer for his first ten years.

He helped design the first DUI task force, assisted in developing the DRE (Drug Recognition Expert program), was an instructor in the initial “Mod I and II” Haz Mat program, and wrote his first of many technical papers: “PCP–An Officer’s Survival Guide.”

Gordon helped provide the single greatest treatise on motorcycle safety.

On the “B” shift, he and his fellow Sergeants stressed the values and beliefs and built the most productive team of motorcycle officers in the department’s history.

He saw deficiencies in officers’ training and revolutionized law enforcement training with his SROVT program: Solid, Realistic, Ongoing, Verifiable, Training.

This daily training bulletin concept resulted in his later being awarded the Governor’s award for excellence in law enforcement training.

He also sharpened his focus on how his education and training in systems and his legal background could work together to improve the quality of law enforcement operations by incorporating real risk management into police operations.

He provides organizations, including those involved in commercial real estate, hospital operations, manufacturing companies, aerospace operations, nuclear power plants, auto racing operations, and many others.

He also expanded his efforts to assist other public safety organizations in developing Fire Fighter Close Calls, now recognized as “the source” of information about firefighter safety.

This effort led to his assisting the International Association of Fire Chiefs with a similar effort and developing their Fire Fighter Near Miss safety.

The IAFC awarded Gordon the Presidential Award for Excellence for his lifelong work in improving firefighter safety and performance.

Gordon became a founder of a company designed to standardize policy, procedure, and training in public safety operations.

Today, most law enforcement agencies in California use the Lexipol Knowledge Management System, and nearly half of the states use this approach to law enforcement operations.

This effort has dramatically improved the safety of police personnel while also influencing a dramatic reduction in claims, settlements, and verdicts adverse to law enforcement agencies.

Gordon held his law enforcement headquarters assignment until his service retirement and was awarded the Lifetime Achievement Award.

Graham’s innovative programs, based on the values and beliefs he learned and a passion for continuous improvement, are the standard for any organization that wants to improve existing operations and prevent things from going wrong.

IDEA - the International De-Escalation Association, is dedicated to Saving Lives, Reputations, & Relationships through Conflict De-Escalation & Communication Training for Teachers, Parents, and Public Safety Providers.
Find more about
How to Calm an Angry Person in 90 Seconds or Less
Come visit us at the IDEA website (International De-Escalation Association):
https://TheIdea.World
Subscribe to our free weekly newsletter to stay up to date on the latest news and blogs about Schools, Police, Fire, Medical Services and Flight Attendants.
Do you or your organization need Communication Skills and De-Escalation Training? You can reach us directly at: [email protected] or by filling out a contact form at https://www.TheIdea.World/contact

Senior Editor Wayne Parham describes the many resources that Police Magazine has for Law Enforcement Officers and why you should take a look at their online content.

IDEA - the International De-Escalation Association, is dedicated to Saving Lives, Reputations, & Relationships through Conflict De-Escalation & Communication Training for Teachers, Parents, and Public Safety Providers.
Find more about
How to Calm an Angry Person in 90 Seconds or Less
Come visit us at the IDEA website (International De-Escalation Association):
https://TheIdea.World
Subscribe to our free weekly newsletter to stay up to date on the latest news and blogs about Schools, Police, Fire, Medical Services and Flight Attendants.
Do you or your organization need Communication Skills and De-Escalation Training? You can reach us directly at: [email protected] or by filling out a contact form at https://www.TheIdea.World/contact