Business Transformation: How to Become an AI Company?

11/24/22 • 45 min

CXOTalk: Leadership, AI, and the Digital Economy

#digitaltransformation #businesstransformation #enterpriseai
On this episode of CXOTalk, Dr. Karim R. Lakhani from the Harvard Business School explains how established organizations can develop the enterprise AI, digital transformation strategy, and leadership capabilities needed to transform and compete in a cloud-based world.
Dr. Lakhani is the co-founder and chair of the Digital, Data & Design (D^3) Institute at Harvard, founder and co-director of the Laboratory for Innovation Science at Harvard, and the principal investigator of the NASA Tournament Laboratory. He is also the co-founder & co-chair of the Harvard Business Analytics Program, a university-wide online program transforming executives into data-savvy leaders.
The discussion includes these topics:
About Karim Lakhani at the Harvard Business School
● On AI business strategy
● On the historical uniqueness of AI transformation
● On the importance of ecosystems and data in being competitive with enterprise AI
● On practical advice for business process transformation and AI
● On the challenge of enterprise architecture strategy and transformation with AI
● On marketing personalization using data and algorithms
● On the business process challenges of digital transformation
● On the challenge of bias in AI datasets
● On economic displacements caused by AI
● Advice for business leaders
Watch on the CXOTalk site: https://www.cxotalk.com/episode/business-transformation-how-become-ai-company
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Karim R. Lakhani is the Dorothy & Michael Hintze Professor of Business Administration at the Harvard Business School. He is the co-founder and chair of the Digital, Data & Design (D^3) Institute at Harvard, founder and co-director of the Laboratory for Innovation Science at Harvard, and the principal investigator of the NASA Tournament Laboratory. He is also the co-founder & co-chair of the Harvard Business Analytics Program, a university-wide online program transforming executives into data-savvy leaders.
Karim has published over 150 scholarly articles and case studies and is known for his original scholarship on open innovation and has pioneered the use of field experiments to help solve innovation-related challenges while simultaneously generating rigorous research in partnership with organizations like NASA, Harvard Catalyst, and The Broad Institute. He co-authored Competing in the Age of AI (2020), an award-winning book published by the Harvard Business Review Press. He has developed six online-courses that have educated thousands of executives on AI strategy, technology-driven transformation, and entrepreneurship.
Karim is an advisor to senior executives at leading companies. He serves as an Academic Partner at Flagship Pioneering, member of the Board of Directors of Mozilla Corporation and VIDEA Health, and an advisor to several AI-based startups. He is the co-founder of Aspire Institute, a non-profit that aims to transform the lives of first-in-family college students worldwide.
Karim was awarded his Ph.D. in management from the Massachusetts Institute of Technology. He also holds an SM degree in Technology and Policy from MIT, and a bachelor’s degree in Electrical Engineering and Management from McMaster University in Canada. He is a recipient of the Aga Khan Foundation International Scholarship and a doctoral fellowship from Canada's Social Science and Humanities Research Council.

Previous Episode

Digital Transformation with Data at OTIS Elevator

#digitaltransformation #predictivemaintenance #dataanalytics
Otis Elevator is a global leader in the elevator industry, with products that move two billion people every day. With this kind of reach and impact, it's no surprise that OTIS is committed to digital transformation, and they're achieving success by combining IoT technology and data analytics with their existing business practices.
Otis has integrated edge computing technology to collect elevator performance data and improve their business processes with predictive maintenance. But they also recognized that digital transformation must be meaningful for their customers and their business.
In this episode of CXOTalk, we interview Otis' CTO, Ezhil Nanjappan, about digital transformation and data at Otis.
The conversation includes these topics:
● Digital Transformation with Data at Otis Elevator
● On the technology of elevators
● Data collection and analysis from elevators (edge computing devices)
● How does data analysis support business outcomes and digital transformation?
● How does data collection improve the customer experience at Otis?
● On predictive maintenance based on data and condition-based monitoring
● AI-based predictive maintenance improves the relationship between Otis and customers
● Does new data lead to new revenue streams?
● Digital transformation strategy and culture change at Otis
● How does Otis scale its workforce?
● Does the “close door” button on elevators actually work?
● How does Otis prevent elevators from uncontrolled falls?
● On the future of elevator technology
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Read the complete transcript: https://www.cxotalk.com/episode/digital-transformation-data-otis-elevator
Ezhil Nanjappan is the Chief Technology Officer (CTO) for Otis. He is responsible for applying innovative technologies to transform existing business models, products, and services to support business growth.
He played a critical role in introducing the Otis ONE IoT service platform, helped develop the suite of custom smartphone mo-bile apps that collect and share performance data, and supported the deployment of more than 30,000 smart phones to get digital technology in the hands of Otis mechanics around the world.
Ezhil joined Otis in 2001, and focused his career on advancing global IT operations, mobile application development and service transformation. He is experienced in all things digital – from sales force automation and cloud transition to agile development and global program management. He has received 22 global patents.

Next Episode

Workforce Transformation: How to Create Diverse Teams?

#diversity #inclusion #womenintech
According to the Harvard Business Review, diverse teams drive innovation and organizational intelligence. Many business leaders now realize that diverse teams can bring expertise and a range of viewpoints, to help their organizations better solve challenges, drive innovation, and attract and retain talent.
In this episode of CXOTalk, two prominent business leaders discuss challenges and solutions to attracting, supporting, and maintaining a diverse and talented workforce.
The topics discussed include:
● What is diversity?
● Why are diverse teams smarter and perform better?
● Why are diversity and inclusion so difficult to discuss?
● How can organizations become more diverse and inclusive?
● What is the distinction between courage and confidence?
● What is the role of HR in fostering diverse teams?
● On the relationship between corporate culture and creating diverse teams
● Advice for business leaders on how to create diverse teams
See more from CXOTalk: https://www.cxotalk.com/episode/workforce-transformation-how-create-diverse-teams
Subscribe: www.cxotalk.com/subscribe
Christie Hunter Arscott is an award-winning advisor, speaker, and author of the book Begin Boldly: How Women Can Reimagine Risk, Embrace Uncertainty, and Launch A Brilliant Career. Christie is a leading expert on how we can harness the power of intentional risk-taking to create more dynamic and vibrant careers and organizations. A Rhodes Scholar, Christie has been named by Thinkers50 as one of the top management thinkers likely to shape the future of business. Christie was also selected for the biannual Thinkers50 Talent Award shortlist of the top global thought leaders in the field of talent management.
QuHarrison Terry is a growth marketer at Mark Cuban Companies, a Dallas, Texas venture capital firm, where he advises and assists portfolio companies with their marketing strategies and objectives. Previously, he led marketing at Redox, focusing on lead acquisition, new user experience, events, and content marketing. QuHarrison has been featured on CNN, Harvard Business Review, WIRED, Forbes and is the co-host of CNBC’s Primetime Series – No Retreat: Business Bootcamp. As a speaker and moderator QuHarrison has presented at CES, TEDx, Techsylvania in Romania, Persol Holdings in Tokyo, SXSW in Austin, TX, and more. QuHarrison is a 4x recipient of Linkedin’s top voices in Technology award.