CX Storytime, Tales from the Customer Journey
Russel Lolacher
1 Creator
1 Creator
Stories of your customers on their journey, and how they build or break relationships with companies like yours.
Host Russel Lolacher shares real customer experience case studies in a 1950s radio drama narration style with modern tips and analysis. Born from The Upsell.com Blog, The CX Storytime Podcast: Tales from the Customer Journey presents true customers' stories including the impacts of their customer experiences, followed by valuable strategies on engagement and retention to help you get ahead in building your online business or enhancing your brick and mortar store.
Discover how the customer service experience is an emotional experience for your new, current and future customers and the steps you can take or the ideas you can think about to establish trust and long-term relationships by better serving your customers and your bottom line. Russel is a customer communications advocate and believes whether you are serving in store, over the counter, on Twitter, Facebook, Instagram, and social media, through podcasting, books and ebooks, online courses or any other point in a customer journey, communicating and connect with humanity is key.
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Top 10 CX Storytime, Tales from the Customer Journey Episodes
Goodpods has curated a list of the 10 best CX Storytime, Tales from the Customer Journey episodes, ranked by the number of listens and likes each episode have garnered from our listeners. If you are listening to CX Storytime, Tales from the Customer Journey for the first time, there's no better place to start than with one of these standout episodes. If you are a fan of the show, vote for your favorite CX Storytime, Tales from the Customer Journey episode by adding your comments to the episode page.
Beyond the Quick Fix: Tackling Leadership’s Root Problems
CX Storytime, Tales from the Customer Journey
09/28/24 • 8 min
(From the Relationships at Work podcast)
Are you tired of surface-level solutions to deep-seated workplace issues?
In this episode, we dive into why traditional reactions like reprimanding a bad boss or throwing pizza lunches at disengaged employees only address symptoms, not the disease. Discover how focusing on root causes—like toxic cultures, poor management practices, and systemic flaws—can lead to genuine, lasting change. We’ll explore real examples, from high turnover to low engagement, and share actionable strategies like Root Cause Analysis and data-driven decision-making to help leaders dig deeper and create a truly impactful workplace. Stop the quick fixes and start making a real difference.
If you enjoy the podcast, please subscribe and share with others.
For more, go to relationshipsatwork.ca
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CX Storytime Becomes Frontline Feedback, Stories from the Employee Journey
CX Storytime, Tales from the Customer Journey
09/14/22 • 13 min
Same style, same tone, new focus - the employee!
Relationships at Work presents Frontline Feedback - Stories from the Employee Journey.
Host and storyteller Russel Lolacher shares the real story of Compassion So Counterfeit.
In this inaugural tale, we’ll hear the story of Sally, one in which she shares a moment of an outreached hand and a possible safe space for vulnerability but it only leads to shattered confidence and inept leadership.
We’ll wrap it up by digging into the emotional impacts that may not be obvious and then the lessons we can take away from this story that can help us build a better culture for our employees.
Subscribe to Relationships at Work for more where ever you listen to podcasts!
If you enjoy the podcast, please subscribe and share with others.
For more, go to relationshipsatwork.ca
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Sneak Peek of Relationships At Work - the Employee Experience and Workplace Culture Podcast
CX Storytime, Tales from the Customer Journey
01/13/22 • 35 min
Check out this sneak peek episode of the new podcast RELATIONSHIPS AT WORK - the Employee Experience and Workplace Culture Podcast.
Host Russel Lolacher will be discussing important employee engagement, leadership, workplace culture, communication and related topics as it relates to the employee experience.
He'll be chatting with amazing guests and digging into the latest research. All to help you learn how best to approach your staff, coworkers, colleagues and day to day life.
In this episode, Russel talks to plain language advocate Leslie O'Flahavan on how simplifying your communication can improve your workplace connections.
Listen and subscribe wherever you listen to podcasts.
https://relationshipsatwork.buzzsprout.com/
If you enjoy the podcast, please subscribe and share with others.
For more, go to relationshipsatwork.ca
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When Stress Meets Service
CX Storytime, Tales from the Customer Journey
12/10/18 • 12 min
Customer Experience Storytime host and storyteller Russel Lolacher shares the story of When Stress Meets Service.
In this tale, we’ll hear the story of Louis, who in a fit of stress and procrastination, forgot to solve a problem that would cost him more money than he was comfortable spending. We’ll hear about how his service provider chose to address Louis and his problem wrapped in a bundle of frayed nerves.
We’ll wrap it up by digging into the emotional impacts, the lessons you can take from this story to help your business and the universal truth to live by.
If you enjoy the podcast, please subscribe and share with others.
For more, go to relationshipsatwork.ca
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Two Ears, One Mouth, Zero Service
CX Storytime, Tales from the Customer Journey
11/05/18 • 10 min
Customer Experience Storytime host and storyteller Russel Lolacher shares the story of Two Ears, One Mouth, Zero Service.
In this tale, we’ll hear the story of Colin and Renee. A couple doing what many couples do, go out to eat. This time however, it left them feeling like their needs didn’t matter and with a bad first impression of a new city. Then we will explore what were the emotional impacts from those actions and the actions or strategies you can take to move your customer relationships forward.
If you enjoy the podcast, please subscribe and share with others.
For more, go to relationshipsatwork.ca
Connect with me for more great content!
A Service Tier Too Far
CX Storytime, Tales from the Customer Journey
10/30/18 • 12 min
Customer Experience Storytime host and storyteller Russel Lolacher shares the story of A Service Tier Too Far.
In this tale, we’ll hear the story of Sarah. A woman trying to advance her event-driven side hustle with an online ticketing and management system, only to learn their service is not geared towards helping the customer and their ticket holders. Listen to hear how one customer experience could drive someone away to competitors, by making it more difficult than it needed to be, then we will explore what were the emotional impacts from those actions and the actions or strategies you can take to move your customer relationships forward.
If you enjoy the podcast, please subscribe and share with others.
For more, go to relationshipsatwork.ca
Connect with me for more great content!
The Couch with Abandonment Issues
CX Storytime, Tales from the Customer Journey
10/15/18 • 13 min
Customer Experience Storytime host and storyteller Russel Lolacher shares the story of The Couch with Abandonment Issues.
In this tale, Today...we’ll hear the story of Todd, who was planning with his wife Vanessa and their children to move into a new beautiful home. Following delivery information he found on a wholesaler’s website, he was planning to enjoy a new furniture set with his new house. The wholesaler and the delivery service hand other plans, including abandonment and avoidance, then we will explore what were the emotional impacts from those actions and the actions or strategies you can take to move your customer relationships forward.
If you enjoy the podcast, please subscribe and share with others.
For more, go to relationshipsatwork.ca
Connect with me for more great content!
The Crooked Path to a Tattoo
CX Storytime, Tales from the Customer Journey
10/01/18 • 13 min
Customer Experience Storytime host and storyteller Russel Lolacher shares the story of The Crooked Path to a Tattoo.
In this tale, Jeremy is enjoying a beautiful, exotic vacation with his girlfriend Bree. To mark the occasion, he decides to get a tattoo only for that experience to take more turns than anyone expected. Listen to hear how one customer experience could end an epic vacation on a low note and the small business that wouldn't let that happen, then we will explore what were the emotional impacts from those actions and the actions or strategies you can take to move your customer relationships forward.
If you enjoy the podcast, please subscribe and share with others.
For more, go to relationshipsatwork.ca
Connect with me for more great content!
Have Wine, Might Travel
CX Storytime, Tales from the Customer Journey
09/17/18 • 10 min
Customer Experience Storytime host and storyteller Russel Lolacher shares the story of Have Wine, Might Travel.
In this tale, Paul and Clarissa travel to wine country to relax and enjoy some downtime. They want to visit the local wineries but know how stressful it is trying to get more than a few bottles back home.
What's an airline's role in the tourist's customer experience? Listen to the couple's story to learn how Pacific Coastal Airlines sees their involvement in the couple's experience, then we will explore what were the emotional impacts from those actions and the actions or strategies you can take to move your customer relationships forward.
If you enjoy the podcast, please subscribe and share with others.
For more, go to relationshipsatwork.ca
Connect with me for more great content!
The High Price of Canopy Coverage
CX Storytime, Tales from the Customer Journey
10/22/18 • 10 min
Customer Experience Storytime host and storyteller Russel Lolacher shares the story of The High Price of Canopy Coverage.
In this tale, we’ll hear the story of Jack and his search for a canopy for his pickup truck, his experience with various dealers and how one business responded when the prices differed widely, then we will explore what were the emotional impacts from those actions and the actions or strategies you can take to move your customer relationships forward.
If you enjoy the podcast, please subscribe and share with others.
For more, go to relationshipsatwork.ca
Connect with me for more great content!
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FAQ
How many episodes does CX Storytime, Tales from the Customer Journey have?
CX Storytime, Tales from the Customer Journey currently has 33 episodes available.
What topics does CX Storytime, Tales from the Customer Journey cover?
The podcast is about Management, Entrepreneurship, Podcasts and Business.
What is the most popular episode on CX Storytime, Tales from the Customer Journey?
The episode title 'Sneak Peek of Relationships At Work - the Employee Experience and Workplace Culture Podcast' is the most popular.
What is the average episode length on CX Storytime, Tales from the Customer Journey?
The average episode length on CX Storytime, Tales from the Customer Journey is 16 minutes.
How often are episodes of CX Storytime, Tales from the Customer Journey released?
Episodes of CX Storytime, Tales from the Customer Journey are typically released every 7 days, 20 hours.
When was the first episode of CX Storytime, Tales from the Customer Journey?
The first episode of CX Storytime, Tales from the Customer Journey was released on Jul 15, 2018.
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