Breaking Free from Locked Ecosystems: Championing Interoperability and Customer Choice

07/13/23 • 0 min

Customerland

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Balancing On-Premise and Cloud Solutions: A Comprehensive Guide to Effective Data Migration

Ready to unravel the complexities of cloud migration? Guaranteeing a deep dive into the blended world of on-premise solutions and cloud technology, today’s discussion will leave you informed and prepared to make effective decisions about your organization's data solutions. Teaming up with our partners from telephony providers, we'll enlighten you about the possibility and practicality of maintaining your on-premise telephony whilst utilizing cloud applications. It’s not about forcing the transition, but working around what you have.
In the second half of our discourse, we introduce 'open C-Cas' - an innovative approach that puts you in control. This 'bring your own technology' method allows us to work around your existing and perhaps, immovable state. It’s about adaptability and flexibility, the freedom to use the cloud for certain applications while keeping some things on-premise. If you're wrestling with the decision of cloud migration, this episode will equip you with a balanced perspective, helping you make educated decisions about the future of your data solutions.

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Exploring the 2023 State of Customer Experience: Insights on Loyalty, Expectations, and the People Paradox

What if you could understand the key to customer loyalty, employee retention, and an impressive customer experience? We unearth these insights with Ginger Conlon and Claire Beatty from Genesis in our enlightening conversation about the 2023 State of CX Report.
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As we delve deeper, we tackle the widening chasm between customer expectations and what businesses can provide. The complexity of crafting a personalized digital experience without sacrificing empathy becomes glaringly evident. Furthermore, we unravel the people paradox - the dilemma of employee retention despite a strong focus on recruitment.

Customerland - Breaking Free from Locked Ecosystems: Championing Interoperability and Customer Choice

Transcript

Speaker 000:00:00.119

We've been open in terms of our interoperability with ecosystems and applications and other vendors

Speaker 000:00:06.564

forever .

Speaker 000:00:08.960

I will happily sell you speech analytics on top of the call recording I already have . I will happily sell you call recording quality and feed that to someone else's speech analytics .