Ep. 16 CX Needs A Process Renaissance With Rick Denton
01/04/24 • 28 min
Small world story, and full-circle story. Rick & I met when he was my client at Forrester, and now we were introduced again as people who should be talking. And we have been talking! You'll hear this episode on the Process Renaissance in CX, and then you'll want to find his podcast, CX Passport (links below), and listen to an episode with Rick and I talking about more CX topics.
Rick's Links:
CX Passport YouTube channel youtube.com/@cxpassport
Audio Pod Apple | Spotify or your fave pod site
Sign up for CX Passport newsletter www.cxpassport.com
Accelerate business growth📈 by improving customer experience www.ex4cx.com/services
Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.
Hosted on Acast. See acast.com/privacy for more information.
Small world story, and full-circle story. Rick & I met when he was my client at Forrester, and now we were introduced again as people who should be talking. And we have been talking! You'll hear this episode on the Process Renaissance in CX, and then you'll want to find his podcast, CX Passport (links below), and listen to an episode with Rick and I talking about more CX topics.
Rick's Links:
CX Passport YouTube channel youtube.com/@cxpassport
Audio Pod Apple | Spotify or your fave pod site
Sign up for CX Passport newsletter www.cxpassport.com
Accelerate business growth📈 by improving customer experience www.ex4cx.com/services
Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.
Hosted on Acast. See acast.com/privacy for more information.
Previous Episode
Happy New Year & Maintaining Focus On Getting CX Unstuck In 2024
Happy New Year From The CX Patterns Podcast. A bit of self-reflection, why is CX stuck? How do we get unstuck? I make my commitment to stay focused on this challenge in 2024.
Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.
Hosted on Acast. See acast.com/privacy for more information.
Next Episode
Prediction: Not Just For the Start Of The Year
Nerd alert on this one, as I'm excited to share a new word I've learned, Allostasis, and what it means for customer experience.
Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.
Hosted on Acast. See acast.com/privacy for more information.
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