Digital Pioneers: Digital Transformation

03/18/25 • 22 min

In this episode of Digital Pioneers, host Michael O'Toole explores how digital transformation is reshaping healthcare by addressing one of its most persistent challenges: improving patient experience in real time.

Joining the conversation is Bryan Graven, Executive Director and CIO of Waterbury Health and Eastern Connecticut Health Network. Bryan shares how his health systems implemented an innovative text-based patient feedback system to proactively address concerns before discharge—enhancing satisfaction, boosting star ratings, and improving Press Ganey scores.

Key takeaways:

How real-time patient feedback drives service recovery in hospitals
The role of technology in bridging gaps between patients and healthcare providers
Lessons from Waterbury Health’s successful implementation and adoption strategy

If you're a healthcare leader looking for practical tech solutions to enhance patient care, this episode is packed with valuable insights.

Don’t forget to subscribe for more conversations with trailblazers in digital healthcare innovation!

Key takeaways:

How real-time patient feedback drives service recovery in hospitals
The role of technology in bridging gaps between patients and healthcare providers
Lessons from Waterbury Health’s successful implementation and adoption strategy

If you're a healthcare leader looking for practical tech solutions to enhance patient care, this episode is packed with valuable insights.

Don’t forget to subscribe for more conversations with trailblazers in digital healthcare innovation!

Previous Episode

Digital Pioneers: Transforming Healthcare with Virtual Nursing

Welcome to the first episode of Digital Pioneers, a healthcare podcast series presented by Coker, where we explore groundbreaking technological innovations reshaping the healthcare landscape.

In this episode, host Michael O'Toole dives into the transformative world of Virtual Nursing with special guests Stacey McGriff and Grant Reed from Piedmont Healthcare. Discover how Piedmont Healthcare implemented a virtual nursing program across its 23-hospital network in just over a year, addressing critical challenges like staffing shortages and improving patient and nurse satisfaction.

Key takeaways:

· How virtual nursing supports bedside staff and enhances patient care.

· Insights into Piedmont's rapid implementation and scaling process.

· Real-world advice for healthcare leaders considering virtual nursing.

Whether you're a healthcare leader, technology enthusiast, or just curious about the future of healthcare, this episode is packed with valuable insights.

Don’t forget to subscribe for more episodes featuring trailblazers in digital healthcare innovation!

Next Episode

Episode 128: Unlocking Healthcare Payer Data | How DataRise is Changing the Game

Discover how Coker’s DataRise platform is transforming healthcare strategy through powerful data-driven insights. In this episode of Coffee with Coker, Mark Reiboldt interviews Nick Newsad, VP of Innovation at Coker, to explore how DataRise is helping hospitals, health systems, and physician groups make smarter business decisions.

DataRise offers unmatched access to:

Commercial reimbursement rates across every U.S. market
Physician and medical director compensation benchmarks
Malpractice premium data, Form 990 records, and more

From contract negotiations to fair market value justification and new market expansion, DataRise delivers real-time, actionable intelligence that healthcare organizations can use to benchmark, plan, and grow.

Whether you’re evaluating a joint venture, planning a new service line, or negotiating payer contracts, this is a game-changing tool designed to give you the upper hand.

Learn more about DataRise: https://datarise.cokergroup.com/?utm_source=youtube&utm_medium=podcast&utm_term=episode-128&utm_content=unlocking-healthcare-payer-data-how-datarise-is-changing-the-game &utm_campaign=performance-transformation