You Can’t Automate Cultural Change

09/19/23 • 17 min

Making automation work takes more than just writing the scripts. And it’s most effective when it becomes a habit rather than a one-off project. But building habits and changing culture is no easy task.

Eduardo Krumholz and David Linthicum of Deloitte help their clients internalize automation as part of their workflows. They share their strategies to help their customers make that transition successful—and overcome reluctance to change.

Previous Episode

You Can't Automate Buy-In

World Wide Technology (WWT) helps organizations set up their tech infrastructure. But they also have to do it for themselves. It’s a lot to juggle with their ambitious goals for growth. Automation is helping them get to where they want to go—but it took them a few years to find a solution the team bought into. Corey Wanless and Jason Kayser share what WWT wanted to achieve with automation, the challenges they faced, and how it helped the people of WWT come together.

Next Episode

You Can't Automate Expectations

Establishing consistent automation habits helps keep those skills sharp and gets the systems set up promptly. But getting to that point takes time. And even when automating processes becomes second nature, you can still overlook potential pitfalls.

Joshua Bradley of Cox Edge describes what it’s like managing the expectations teams and stakeholders may have about automating infrastructure. The systems may be more complex. Timelines may be longer. And even when you leave detailed instructions, users may still make mistakes. It just means you need to keep adjusting until you get it right.