136: How to Handle Refund Requests
10/24/22 • 30 min
Refunds happen. They’re not fun, but they’re a rite of passage that most of us must learn to manage even though we wish we could avoid it.
As someone who has had that pit-in-the-stomach experience of opening your inbox to see an email with the subject line “Refund request,” I’ve found that they’re much easier to handle if we prepare for it in advance.
Today I’m sharing primary, secondary, and tertiary prevention strategies you can use to create a plan that you can turn to when a client requests a refund.
Before we dive into the logistics and tools, I want to emphasize that as ethical coaches, refund requests do not say anything about your worthiness as a person or as a coach. They’re just a part of doing business. I hope this episode will give you some structure and guidelines for handling refund requests and the complex emotions that can come with them.
If you want to learn more about the resources mentioned in this episode, visit the show notes.
* * * * *
Grow Your Coaching Practice! Go from idea to income in 90 days or less with the free Coach with Clarity Business Blueprint!
Want to connect further? Follow me on Instagram and send me a DM!
Want to work together? Join the Coach with Clarity Collective today!
Refunds happen. They’re not fun, but they’re a rite of passage that most of us must learn to manage even though we wish we could avoid it.
As someone who has had that pit-in-the-stomach experience of opening your inbox to see an email with the subject line “Refund request,” I’ve found that they’re much easier to handle if we prepare for it in advance.
Today I’m sharing primary, secondary, and tertiary prevention strategies you can use to create a plan that you can turn to when a client requests a refund.
Before we dive into the logistics and tools, I want to emphasize that as ethical coaches, refund requests do not say anything about your worthiness as a person or as a coach. They’re just a part of doing business. I hope this episode will give you some structure and guidelines for handling refund requests and the complex emotions that can come with them.
If you want to learn more about the resources mentioned in this episode, visit the show notes.
* * * * *
Grow Your Coaching Practice! Go from idea to income in 90 days or less with the free Coach with Clarity Business Blueprint!
Want to connect further? Follow me on Instagram and send me a DM!
Want to work together? Join the Coach with Clarity Collective today!
Previous Episode
135: Coaching, Chiron, and Star Powered Leadership with Leslie Tagorda
Astrology provides us with data that can help us to inspire, create and maintain change, not just in our lives, but in society as a whole. Today I’m beyond thrilled to introduce you to one of my closest business colleagues and friends, Brand Astrologer Leslie Tagorda, who helps entrepreneurs to navigate this data from a leadership, change-making, and strengths perspective.
Leslie Tagorda is a multiracial brand astrologer, designer, podcast host, author, and creator of the AstroBrandTM Method. As an Aquarius (Sun), Sagittarius (Moon), Gemini (Rising), and Human Design Projector, she’s found her calling navigating visionary spiritual entrepreneurs and social impact makers to their star-charted success in their spiritual journey through their work.
I’m so grateful to Leslie for coming on the show and sharing her wisdom with us. Whether you are astro-curious, a devoted follower, or a bit skeptical, I encourage you to listen because there’s something in here for everyone.
In this interview, we dive into some of the more significant archetypal meanings in astrology, specifically around Chiron, the wounded healer. You’ll be amazed at how Chiron's lessons impact our work as coaches.
If you want to learn more about the resources mentioned in this episode, visit the show notes.
* * * * *
Discover Your Coaching Style! Take the FREE quiz and find out what makes you an extraordinary coach!
Want to connect further? Follow me on Instagram and Threads, and send me a DM!
Want to work together? Learn about Coach with Clarity here!
Next Episode
137: Growing Your Business with VIP Days with Sarah Masci
As coaches, we help our clients create transformations in their lives. Often, that looks like a process that happens over several sessions and an extended period.
How can we condense that value into a VIP day model? What sort of boundaries do we need to set to facilitate the process?
Today I’m delighted to introduce you to my friend and colleague, Sarah Masci, the go-to person when it comes to creating, implementing, and refining your VIP intensive or day rate services. With 16 years of branding and design experience, Sarah became known as a leader in the online industry for clients looking for high-quality branding and web design before launching Day Rate Mastery® in 2019. Sarah’s mission is to use her personal strengths to empower others to take their expertise and service-based business to the next level and achieve the life and business of their dreams.
In this conversation, we’re talking about what coaches, in particular, need to know when it comes to day rates and how you can incorporate a day rate model in your business. We cover so much in our conversation, and I know you will enjoy it!
If you want to learn more about the resources mentioned in this episode, visit the show notes.
* * * * *
Discover Your Coaching Style! Take the FREE quiz and find out what makes you an extraordinary coach!
Want to connect further? Follow me on Instagram and Threads, and send me a DM!
Want to work together? Learn about Coach with Clarity here!
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