Holiday Insights Series: Retaining Customers Post-Holiday
10/29/20 • 33 min
In this episode we are joined by Tim Peckover, Content manager at Smile.io, to discuss various strategies for turning your holiday shoppers into year-round customers. Greg and Tim mull over innovative ways to gather useful data from a busy upcoming holiday period. Tim shares expertise in building loyalty programs, giving actionable insights into discounts, rewards, brand stories and much, much more.
Contact Smile.io:
Web: https://smile.io/
Twitter: https://twitter.com/smilerewards
LinkedIn: https://www.linkedin.com/company/smile.io/
Tim Peckover:
Email: [email protected]
LinkedIn: https://www.linkedin.com/in/timpeckover/
Contact Greg:
Email: [email protected]
Twitter: http://www.twitter.com/whatsgregdoing
Contact Omnisend:
LinkedIn: http://www.linkedin.com/company/omnisend
Twitter: http://twitter.com/omnisend
Instagram: http://www.instagram.com/omnisend
In this episode we are joined by Tim Peckover, Content manager at Smile.io, to discuss various strategies for turning your holiday shoppers into year-round customers. Greg and Tim mull over innovative ways to gather useful data from a busy upcoming holiday period. Tim shares expertise in building loyalty programs, giving actionable insights into discounts, rewards, brand stories and much, much more.
Contact Smile.io:
Web: https://smile.io/
Twitter: https://twitter.com/smilerewards
LinkedIn: https://www.linkedin.com/company/smile.io/
Tim Peckover:
Email: [email protected]
LinkedIn: https://www.linkedin.com/in/timpeckover/
Contact Greg:
Email: [email protected]
Twitter: http://www.twitter.com/whatsgregdoing
Contact Omnisend:
LinkedIn: http://www.linkedin.com/company/omnisend
Twitter: http://twitter.com/omnisend
Instagram: http://www.instagram.com/omnisend
Previous Episode
Holiday Insights Series: Online Customer Service
In this episode of the podcast, I welcome Lucas Walker, marketing lead at the customer service help desk provider, Gorgias. We dive deep into all aspects of holiday customer service, and how going above and beyond customers’ expectations should be par for the course. But with so many channels to monitor, an uncertain holiday season, and the need for a human experience; how can customer service proactively and positively impact sales and marketing? It all comes down to balancing ‘empathy’ and ‘urgency’—and Lucas explains how to do just this.
Contact Gorgias:
LinkedIn: https://www.linkedin.com/company/gorgias/
Lucas Walker:
Email: [email protected]
LinkedIn: linkedin.com/in/walkerlucas
Contact Greg:
Email: [email protected]
Twitter: http://www.twitter.com/whatsgregdoing
Contact Omnisend:
LinkedIn: http://www.linkedin.com/company/omnisend
Twitter: http://twitter.com/omnisend
Instagram: http://www.instagram.com/omnisend
Next Episode
Season 3 Trailer: Email Marketing Automation Series
Welcome to the third season of the Omnisend Cart Insiders Podcast. In each episode, we explore an email marketing automation tactic that’s proven to increase sales, not the workload. We’re talking with nimble ecommerce merchants who are finding success with them, and the experts who help with the behind-the-scenes mechanics.
This season, we dive into list growth and the welcome series, browse and cart abandonment, lapsed- and post-purchase messaging, and SMS marketing.
Season 3 welcomes the following guests:
- Lucas Walker, CEO & Founder, Rolled Up Podcast Network
- Gabe Macaluso, Director of Customer Success, Omnisend
- Allison Caufield, Senior Marketing Manager, FiGPiN
- Craig Hastings, `Culinary Director and marketer, Baking Steel
- Sara Florin, Director of Branding and Marketing, Kerrits
- Bahzad Trinos, Chief Denim Otaku, Naked & Famous Denim
- Rob Lin, Founder, Customer Success Manager, Divatress
- Danielle Heck, Customer Success Manager, Omnisend
- Sadie Arnold, Customer Success Manager, Omnisend
- George Moser, Manager of Customer Success, Omnisend
- Heather Wiand, Customer Success Manager, Omnisend
Visit www.Omnisend.com to learn how we can help you increase your sales, not the workload.
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