Q and A Pt. 3 - The unique challenges of training and managing call center agents.
07/07/23 • 20 min
In this dynamic episode, Trey answers listeners' questions regarding the unique challenges of training and managing call center agents. Check it out!
In this dynamic episode, Trey answers listeners' questions regarding the unique challenges of training and managing call center agents. Check it out!
Previous Episode
How to Train Different Types of Agents
In this episode, Trey explores the different types of agent personalities and how to approach each regarding training.
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Q and A Pt. 4 - Scripts, customer service perfection, and de-escalation techniques.
In this episode, Trey explores scripts, customer service perfection, and de-escalation techniques. Check it out, y'all!
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