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Call Center Confidential

Call Center Confidential

Trey_Briggs

Bringing new and fresh ideas to the call center industry, Call Center Confidential is a uniquely insightful exploration of agent customer-service training and management, chock full of the industry's most cutting-edge ideas and perspectives. Definitely not a rehash of the same old ideas- if you are serious and passionate about this subject- this is the podcast for you!

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Top 10 Call Center Confidential Episodes

Goodpods has curated a list of the 10 best Call Center Confidential episodes, ranked by the number of listens and likes each episode have garnered from our listeners. If you are listening to Call Center Confidential for the first time, there's no better place to start than with one of these standout episodes. If you are a fan of the show, vote for your favorite Call Center Confidential episode by adding your comments to the episode page.

Call Center Confidential - Questions and Answers Episode 11

Questions and Answers Episode 11

Call Center Confidential

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12/11/24 • 19 min

In this super awesome episode, Trey Briggs answers listeners' questions, exploring various aspects of training, performance management, and expectations. Check it out, yall!

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Call Center Confidential - The Narrative of Non-success

The Narrative of Non-success

Call Center Confidential

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05/31/23 • 17 min

In this episode, Trey explores the misguided narratives espoused by today's call center industry pundits and experts regarding what defines and qualifies as exceptional customer service. Check it out!

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Call Center Confidential - Service Perfection is Highly Definable
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06/24/22 • 16 min

This episode explores what defines exceptional customer service, what it sounds like, and how to make it happen. Check it out!

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Call Center Confidential - How to Create Perfect Tone

How to Create Perfect Tone

Call Center Confidential

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09/28/22 • 25 min

In this episode, Trey Briggs discusses the importance of tone, how call center industry pundits and experts have tone all wrong, and how to manage tone properly! This is a good one! Check it out!

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Call Center Confidential - Farmer's Dog, Generation Z, and Basic Phone Skills.
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03/21/24 • 18 min

In this awesome episode, Trey discusses his recent experiences with call centers, why scripts are bad, Generation Z, and basic phone skills. Check it out, y'all!

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In this episode, top call center industry trainer and thought leader Trey Briggs discusses how to make mediocre agents great through a process focused on fixing the mistakes in their word choice and phone manners. Trey offers industry-leading solutions based on a unique level of knowledge and expertise. Check it out!

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Call Center Confidential - How to Train Different Types of Agents
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06/07/23 • 21 min

In this episode, Trey explores the different types of agent personalities and how to approach each regarding training.

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Call Center Confidential - Welcome to the Great Surrender

Welcome to the Great Surrender

Call Center Confidential

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10/07/22 • 17 min

In this episode, Trey highlights how the failures of today's standard QA approaches have led to a significant portion of the call center industry giving up on agent customer service training altogether. Trey explains what is wrong with today's QA and how to fix it. Check it out!

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In this awesome episode, Trey answers questions regarding AI, robotic agents, different types of calls, differing opinions about customer service, and improvement concepts. Trey Briggs offers industry-leading solutions based on unique training expertise. Check it out where you get your podcasts and on YouTube as well!

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Call Center Confidential - How to Make Mediocre Agents Great (Possibilities)
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08/18/24 • 18 min

In this super-informative episode, Trey discusses overcoming the call center industry's greatest challenge- how to make mediocre agents great on the phone along a clear path to ensuring every agent within a group consistently delivers only the highest standard of courtesy and professionalism at every moment of every call they handle daily. Check it out!

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FAQ

How many episodes does Call Center Confidential have?

Call Center Confidential currently has 38 episodes available.

What topics does Call Center Confidential cover?

The podcast is about Management, Podcasts and Business.

What is the most popular episode on Call Center Confidential?

The episode title 'Q and A Pt. 3 - The unique challenges of training and managing call center agents.' is the most popular.

What is the average episode length on Call Center Confidential?

The average episode length on Call Center Confidential is 20 minutes.

How often are episodes of Call Center Confidential released?

Episodes of Call Center Confidential are typically released every 28 days, 19 hours.

When was the first episode of Call Center Confidential?

The first episode of Call Center Confidential was released on Jan 31, 2022.

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