Call Center Confidential
Trey_Briggs
Bringing new and fresh ideas to the call center industry, Call Center Confidential is a uniquely insightful exploration of agent customer-service training and management, chock full of the industry's most cutting-edge ideas and perspectives. Definitely not a rehash of the same old ideas- if you are serious and passionate about this subject- this is the podcast for you!
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Top 10 Call Center Confidential Episodes
Best episodes ranked by Goodpods Users most listened
Questions and Answers Pt. 4
Call Center Confidential
08/11/23 • 21 min
In this episode, Trey explores scripts, customer service perfection, and de-escalation techniques. Check it out, y'all!
08/11/23 • 21 min
Questions and Answers Pt. 3
Call Center Confidential
07/07/23 • 20 min
In this dynamic episode, Trey answers listeners' questions regarding the unique challenges of training and managing call center agents. Check it out!
07/07/23 • 20 min
How to Train Different Types of Agents
Call Center Confidential
06/07/23 • 21 min
In this episode, Trey explores the different types of agent personalities and how to approach each regarding training.
06/07/23 • 21 min
Questions and Answers Pt. 2
Call Center Confidential
02/22/23 • 22 min
In this episode, Trey Briggs discusses a formula that is guaranteed to produce near-perfect CSAT or Patient Survey Scores. Check it out!
02/22/23 • 22 min
Questions and Answers Pt. 1
Call Center Confidential
12/10/22 • 31 min
In this uber-informative episode, Trey answers listeners' questions regarding the QA process, how many reports per month are ideal, social media, handling depressed agents, and more! Check it out, y'all!
12/10/22 • 31 min
The Role of Agents in the QA Process
Call Center Confidential
12/02/22 • 25 min
In this thought-provoking episode, Trey Briggs discusses the pivotal role of agents in the QA process. Check it out, yall!
12/02/22 • 25 min
The Role of Teaching in the QA Process
Call Center Confidential
11/16/22 • 23 min
In this thought-provoking episode, Trey Briggs discusses the forgotten role of teaching in the QA process. Check it out!
11/16/22 • 23 min
The Empathy Myth
Call Center Confidential
10/28/22 • 16 min
In this episode, Trey breaks down The Empathy Myth, a misguided narrative that goes astray from what is really happening in call centers. This episode is a big ol' reality sandwich! Check it out!
10/28/22 • 16 min
Welcome to the Great Surrender
Call Center Confidential
10/07/22 • 17 min
In this episode, Trey highlights how the failures of today's standard QA approaches have led to a significant portion of the call center industry giving up on agent customer service training altogether. Trey explains what is wrong with today's QA and how to fix it. Check it out!
10/07/22 • 17 min
How to Create Perfect Tone
Call Center Confidential
09/28/22 • 25 min
In this episode, Trey Briggs discusses the importance of tone, how call center industry pundits and experts have tone all wrong, and how to manage tone properly! This is a good one! Check it out!
09/28/22 • 25 min
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FAQ
How many episodes does Call Center Confidential have?
Call Center Confidential currently has 19 episodes available.
What topics does Call Center Confidential cover?
The podcast is about Management, Podcasts and Business.
What is the most popular episode on Call Center Confidential?
The episode title 'Questions and Answers Pt. 4' is the most popular.
What is the average episode length on Call Center Confidential?
The average episode length on Call Center Confidential is 22 minutes.
How often are episodes of Call Center Confidential released?
Episodes of Call Center Confidential are typically released every 29 days.
When was the first episode of Call Center Confidential?
The first episode of Call Center Confidential was released on Jan 31, 2022.
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