17 | Shining Light on Issues as A Leader

11/19/18 • 35 min

"Sometimes, your job as a leader is to illuminate corners that people aren’t looking in"

Two years ago Jeff, and his wife Mindi, co-founded Caselden Consulting to focus on the people side of the business, something they're both passionate about. Today they work with companies large and small, in Ireland and further afield, to coach leaders and help teams to be the best they can be.

Prior to this, Jeff spent 18 years in Amazon where he worked in a number of different divisions before coming to Ireland in 2008. In the years since then, he worked in a number of roles, most recently as General Manager where he grew the business from 300 to 1,300 employees.

Key Points:

Trust, Openness, Honesty

It's not about having all the answers

Vulnerability, failure and taking risks

Nurturing culture during growth

Show Notes:

50s – A bit about Jeff and his career – 6.20 – Trust, Openness, Honesty are central to great leaders – 8.10 – Being great isn’t about having all the answers – 9.00 – Diversity is key and the challenge is GOOD – 9.50 – Vulnerability, failure and taking risks - 12.30 – Protecting culture during growth – Amazon Leadership principles – 16.40 – Baking values, principles, purpose and vision into everything is key – 17.30 – Five things leaders need to do during change – 21.50 – Importance of communications and listening – 22.40 – Thoughts on Leaders’ role in engagement – 24.30 – Big surveys with no actions just piss people off – 25.50 – Is too much dialogue a risk? – 28.10 – Jeff’s leadership role models – 32.50 – Jeff’s Leadership advice for himself

"Sometimes, your job as a leader is to illuminate corners that people aren’t looking in"

Key Points:

Trust, Openness, Honesty

It's not about having all the answers

Vulnerability, failure and taking risks

Nurturing culture during growth

Show Notes:

Previous Episode

16 | Engaging your Front line Staff in Organisations

Paul has worked in internal communications for over 20 years - by his own admission, "that was back when internal communications was still a new thing".

He started his career in Barclays where he worked in a number of roles before continuing his career in the Insurance sector with the Prudential, and in mobile telecoms with T-Mobil / EE. He then returned to financial services with RBS to work for the general insurance business before it was floated on the stock market as Direct Line Insurance.

Most recently he was with Rolls-Royce, with a brief to unify people under a new narrative, vision and strategy.

Show Notes:

Next Episode

18 | The Human Element to Digital Businesses

Between them, Anth and Ollie have over 30 years of experience helping large organisations to create more compelling and human cultures by focusing on internal communications, employee engagement and leadership.

They met when both were working for RSA and, in late 2015, founded Intelligent Emotion to help organisations humanize workplaces for the digital age. They fundamentally believe that tapping into people's emotions at work, providing purpose and supporting that with great leaders, increases pride, drives innovation and, in turn, generates better and more sustainable business results.

Show Notes:

1.35s – A bit of career history and Intelligent Emotion – 3.50 – Bringing human to a digital world – 6.15 – Leaders need to ask for help – 7.30 – Vulnerable leadership – 9.00 – Great leaders - 10.35 – Balancing directive and inclusive leadership – 11.38 – Jazz hands and connecting people to strategy – 13.40 – Start with people’s current reality – 14.40 – Great leaders are curious and open to learning – 16.25 – Defining ‘leader’ and their role in engagement – 17.30 – The Leadership Pie – 19.00 – Is ‘leadership’ noticed as a deliverable? – 19.30 – Engagement isn’t about pizzas, parties and mars bars – 21.05 – The power of objective setting – 21.40 – Shifting from ‘engagement’ being a thing – 24.00 – Using storytelling to show what good looks like - 26.17 – Internal Comms isn’t just for Internal Comms teams! – 31.40 – Leadership role models - 35.50 – ‘Chief Good News Officer’ syndrome – 37.10 – Advice for your 20-year-old selves.