Stop The Customer Service Excuses

09/29/17 • 36 min

You know it. I know it. We all know it. Excuses...excuses...show up in many forms for many reasons. (Sometimes they are disguised as reasons.) When it comes to customer service, excuses are the quickest way to lose credibility and trust with a customer. Today, Jess Dewell speaks with Carmen Rojas, a digital marketing executive, about how to stop the customer service excuses.

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Investing in Our Tomorrow, Get Results Today

The crux between immediate results and mastery (of anything) is time. We've all been told the one thing every human has in common is the amount of time in a day, and what we do with it matters. There is incredible value in seeking stories and experiences of those that came before us. Regardless the circumstances or reasons, we are choosing what we do today. When we stop and look at today's priorities, we can tell whether or not they help us today and invest in our tomorrow. Listen in as Jess Dewell talks with Dr. Richard Liposky, president and CEO of Dental Specialists of America LLC, providing outpatient oral and maxillofacial surgery and specialty services to group practices in eight states.

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