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Beyond Four Walls - With Jodie Fraser - Debbie Ranger | Managing Blocks & Making a Difference

Debbie Ranger | Managing Blocks & Making a Difference

04/21/25 • 38 min

Beyond Four Walls - With Jodie Fraser

In this episode of Beyond Four Walls, I sit down with the brilliant Debbie Ranger, an experienced property manager from JCF Property Management, who has spent over a decade navigating the complexities of block management. Debbie shares her journey in the industry, from gaining her MTPI qualification to tackling the challenges of lone working and managing difficult situations on the ground.

But there’s much more to Debbie than managing buildings—she also dedicates her time to raising funds for Isabel Hospice, a charity that holds deep personal meaning. We dive into her passion for giving back, how she balances the demands of work and charity, and what motivates her both professionally and personally.

Whether you're in the property sector or simply someone who loves hearing stories of resilience, heart, and purpose—you’ll get something from this conversation.

In this episode, we discuss:
✔️ Debbie’s career journey in block management
✔️ The realities and risks of lone working
✔️ Her experience earning an MTPI qualification
✔️ Managing difficult clients and maintaining well-being
✔️ Her heartfelt connection to Isabel Hospice
✔️ Fundraising, cooking, and finding joy outside of work

Connect with Debbie:
🔗 JCF Property Management Website

Thank you to our sponsors Insurety Insurety | Your Specialists for Property Insurance across the UK who are a highly experienced team who work with property professionals across the country.

They understand that price and cover are important which is why we work with leading insurers to find the best solutions.

Their core areas of focus are blocks of flats, Property Managers, RMC (Residents Management Companies) and RTM (Right to Manage), Freeholders, Retirement Property Managers, Landlords, Pension Funds, Commercial Property Managers and Commercial Landlords.

The Property Institute recognises Insurety as a leading risk expert within the industry

Thank you so much for listening to Beyond Four Walls. If you’ve been inspired by today’s conversation and you’d like to share your own story, I’d love to hear from you. You can reach me directly at [email protected] if you’d like to be a guest on the podcast.

I’d also like to say a special thank you to my podcast producer, Shirley Ludford, at Swindon 105.5 – Swindon’s award-winning community radio station. It’s run by an incredible team of volunteers who are passionate about giving a voice to the local community. You can find out more about the station at www.swindon1055.co.uk

If you enjoyed this episode, please consider subscribing, leaving a review, and sharing it with someone who might find it helpful.

Please follow me at:

https://www.linkedin.com/company/beyond-four-walls-the-podcast-with-jodie-fraser/

https://www.instagram.com/beyond_four_walls_the_podcast_?igsh=MWQ1MDU4dG5pdmFhbw%3D%3D&utm_source=qr

https://www.instagram.com/the_jodie_fraser?igsh=aWZ5czFtdHBndXln&utm_source=qr

...

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In this episode of Beyond Four Walls, I sit down with the brilliant Debbie Ranger, an experienced property manager from JCF Property Management, who has spent over a decade navigating the complexities of block management. Debbie shares her journey in the industry, from gaining her MTPI qualification to tackling the challenges of lone working and managing difficult situations on the ground.

But there’s much more to Debbie than managing buildings—she also dedicates her time to raising funds for Isabel Hospice, a charity that holds deep personal meaning. We dive into her passion for giving back, how she balances the demands of work and charity, and what motivates her both professionally and personally.

Whether you're in the property sector or simply someone who loves hearing stories of resilience, heart, and purpose—you’ll get something from this conversation.

In this episode, we discuss:
✔️ Debbie’s career journey in block management
✔️ The realities and risks of lone working
✔️ Her experience earning an MTPI qualification
✔️ Managing difficult clients and maintaining well-being
✔️ Her heartfelt connection to Isabel Hospice
✔️ Fundraising, cooking, and finding joy outside of work

Connect with Debbie:
🔗 JCF Property Management Website

Thank you to our sponsors Insurety Insurety | Your Specialists for Property Insurance across the UK who are a highly experienced team who work with property professionals across the country.

They understand that price and cover are important which is why we work with leading insurers to find the best solutions.

Their core areas of focus are blocks of flats, Property Managers, RMC (Residents Management Companies) and RTM (Right to Manage), Freeholders, Retirement Property Managers, Landlords, Pension Funds, Commercial Property Managers and Commercial Landlords.

The Property Institute recognises Insurety as a leading risk expert within the industry

Thank you so much for listening to Beyond Four Walls. If you’ve been inspired by today’s conversation and you’d like to share your own story, I’d love to hear from you. You can reach me directly at [email protected] if you’d like to be a guest on the podcast.

I’d also like to say a special thank you to my podcast producer, Shirley Ludford, at Swindon 105.5 – Swindon’s award-winning community radio station. It’s run by an incredible team of volunteers who are passionate about giving a voice to the local community. You can find out more about the station at www.swindon1055.co.uk

If you enjoyed this episode, please consider subscribing, leaving a review, and sharing it with someone who might find it helpful.

Please follow me at:

https://www.linkedin.com/company/beyond-four-walls-the-podcast-with-jodie-fraser/

https://www.instagram.com/beyond_four_walls_the_podcast_?igsh=MWQ1MDU4dG5pdmFhbw%3D%3D&utm_source=qr

https://www.instagram.com/the_jodie_fraser?igsh=aWZ5czFtdHBndXln&utm_source=qr

...

Previous Episode

undefined - Tackling Abuse and Aggression in Property Management – A Roundtable with The Property Institute (Featuring Michael Jacobs, Emily Gray, Lizzie Higgs & Malcolm Perryman)

Tackling Abuse and Aggression in Property Management – A Roundtable with The Property Institute (Featuring Michael Jacobs, Emily Gray, Lizzie Higgs & Malcolm Perryman)

In this powerful roundtable episode of Beyond Four Walls, host Jodie Fraser is joined by leading voices from The Property InstituteMichael Jacobs, Emily Gray, Lizzie Higgs, and Malcolm Perryman – for a frank and insightful discussion on one of the toughest challenges in property management: dealing with difficult and abusive clients.

Residents and building managers are all human, and sometimes human relationships don't work as well as they should. Two TPI directors join a panel to speak frankly of their own personal experiences, reflecting on went well and what didn't in trying to make relationships work better for everyone. The roundtable discusses lessons we can share with other business owners, team leaders and frontline teams

Together, they explore:

🔹 Personal experiences with abusive or aggressive clients
🔹 The emotional and professional toll such interactions can take
🔹 Practical strategies for de-escalation and protection
🔹 Support structures for property managers
🔹 Honest reflections on what could have been done differently
🔹 Advice for new and emerging professionals in the sector

This episode is a must-listen for anyone working in the leasehold and block management industry, especially those navigating frontline roles.

🎧 Listen now and be part of the conversation around creating safer, more supportive work environments in property management.

💙 Episode Sponsor
This episode is proudly sponsored by Michael Laurie Magar – a professional, people-focused company delivering expert leasehold and estate management across the UK. Their commitment to raising standards and promoting well-being in the industry aligns perfectly with the values of Beyond Four Walls. Thank you to MLM for supporting this important conversation.

Property Management in London | MLM Property Management

Thank you so much for listening to Beyond Four Walls. If you’ve been inspired by today’s conversation and you’d like to share your own story, I’d love to hear from you. You can reach me directly at [email protected] if you’d like to be a guest on the podcast.

I’d also like to say a special thank you to my podcast producer, Shirley Ludford, at Swindon 105.5 – Swindon’s award-winning community radio station. It’s run by an incredible team of volunteers who are passionate about giving a voice to the local community. You can find out more about the station at www.swindon1055.co.uk

If you enjoyed this episode, please consider subscribing, leaving a review, and sharing it with someone who might find it helpful.

Please follow me at:

https://www.linkedin.com/company/beyond-four-walls-the-podcast-with-jodie-fraser/

https://www.instagram.com/beyond_four_walls_the_podcast_?igsh=MWQ1MDU4dG5pdmFhbw%3D%3D&utm_source=qr

https://www.instagram.com/the_jodie_fraser?igsh=aWZ5czFtdHBndXln&utm_source=qr

...

Next Episode

undefined - Donna Kennedy | Beyond the Pitch | What Rugby Teaches Us About Property Management

Donna Kennedy | Beyond the Pitch | What Rugby Teaches Us About Property Management

In this inspiring episode, I sit down with Donna Kennedy, Scotland’s most-capped female rugby player, to explore how her remarkable career on the rugby field holds powerful lessons for the world of property management. From overcoming adversity in a male-dominated sport to leading teams under intense pressure, Donna shares the mindset, grit, and leadership tools that helped her build a legacy in sport—and how those same traits can empower property professionals.

We dive into:

  • Breaking barriers as a woman in rugby and in business
  • Building resilience through setbacks
  • The power of leadership and collaboration
  • Managing pressure and staying composed
  • Creating a lasting impact in your industry

Whether you’re leading a team, managing difficult clients, or striving to grow in your career, this episode will leave you feeling energised and empowered. Donna’s story is a powerful reminder that courage and consistency go a long way—on the pitch and beyond four walls.

🎧 Listen now on Spotify, Apple Podcasts, or YouTube.

🙌 A huge thank you to our sponsor, Insurety—helping the block management industry stay compliant, fully insured, and confident in the cover they provide. Their support helps us keep these important conversations going. Learn more at Insurety | Your Specialists for Property Insurance across the UK

Thank you so much for listening to Beyond Four Walls. If you’ve been inspired by today’s conversation and you’d like to share your own story, I’d love to hear from you. You can reach me directly at [email protected] if you’d like to be a guest on the podcast.

I’d also like to say a special thank you to my podcast producer, Shirley Ludford, at Swindon 105.5 – Swindon’s award-winning community radio station. It’s run by an incredible team of volunteers who are passionate about giving a voice to the local community. You can find out more about the station at www.swindon1055.co.uk

If you enjoyed this episode, please consider subscribing, leaving a review, and sharing it with someone who might find it helpful.

Please follow me at:

https://www.linkedin.com/company/beyond-four-walls-the-podcast-with-jodie-fraser/

https://www.instagram.com/beyond_four_walls_the_podcast_?igsh=MWQ1MDU4dG5pdmFhbw%3D%3D&utm_source=qr

https://www.instagram.com/the_jodie_fraser?igsh=aWZ5czFtdHBndXln&utm_source=qr

...

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