Beyond Four Walls - With Jodie Fraser

In this episode of Beyond Four Walls, host Jodie Fraser sits down with Claire Savill. An industry powerhouse with nearly two decades of experience in the mixed-use property world. Now part of the team at SAY, Claire shares her journey from Ballymore’s in-house asset management team to senior leadership roles at Savills and Navana, and how her career has been shaped by a deep commitment to detail, strategy, and smart estate management.

From complex estates and M&E systems to the art of getting service charge budgets right, Claire offers a wealth of knowledge for professionals across the leasehold sector. This is an essential listen for anyone involved in pre-development consultancy, operational strategy, or navigating the day-to-day realities of mixed-use schemes.

💡 What We Talk About:

• Claire’s journey into the property industry and her career evolution
• Lessons learned from working with top developers like Taylor Wimpey, Berkeley Group, and Ballymore
• Why pre-development consultancy is crucial for long-term estate success
• The role of operational strategies in efficient estate management
• Common pitfalls in service charge budgeting—and how to avoid them
• What makes mixed-use developments uniquely challenging
• The importance of tech, ESG, and innovation in shaping the future of property management
• Advice for new property managers entering the industry

👤 About Claire Savill:

Claire is a Member of The Property Institute and a qualified RICS Residential Surveyor with 18 years of experience in the property industry. Known for her meticulous approach and strategic mindset, Claire brings a solutions-focused perspective to the SAY team, specialising in pre-development advice, mobilisation, and operational excellence.

This episode is proudly sponsored by Insurety:

At Insurety, it’s not just about policies—it’s about people. As trusted insurance brokers in the block management sector, they’re committed to helping property professionals stay compliant, fully covered, and confidently informed.

With a deep understanding of the leasehold sector, Insurety brings clarity to complex insurance needs—removing the jargon and focusing on real support, transparent advice, and long-term partnerships.

🔗 Learn more at

Thank you so much for listening to Beyond Four Walls. If you’ve been inspired by today’s conversation and you’d like to share your own story, I’d love to hear from you. You can reach me directly at [email protected] if you’d like to be a guest on the podcast.

I’d also like to say a special thank you to my podcast producer, Shirley Ludford, at Swindon 105.5 – Swindon’s award-winning community radio station. It’s run by an incredible team of volunteers who are passionate about giving a voice to the local community. You can find out more about the station at www.swindon1055.co.uk

If you enjoyed this episode, please consider subscribing, leaving a review, and sharing it with someone who might find it helpful.

Please follow me at:

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In this episode I sit down with Marcus Allen and Jessica Holland, the innovative minds behind Olive Management, a leading provider of virtual assistant services. Known for their commitment to innovation, excellence, and adaptability, Marcus and Jessica share their journey of transforming traditional administrative support into a comprehensive, personalised, and humanised experience for their clients.

Episode Highlights:

• The Genesis of Olive Management: Discover the inspiration and vision that led to the creation of Olive Management and how Marcus and Jessica have driven its growth to become an industry leader.
• Innovation at the Core: Learn how Olive Management continuously evolves to meet the unique needs of their clients, staying ahead of industry trends and integrating cutting-edge technology.
• Personalised and Humanised Services: Explore how Olive Management ensures a personal touch in their virtual services, setting themselves apart from the competition.
• Transformative Property Management: Marcus and Jessica discuss their innovative approach to virtual property management, redefining efficiency and service for clients managing portfolios.
• Challenges and Triumphs: Hear about the challenges faced in the early days, the strategies employed to overcome them, and the proudest achievements along the way.
• The Future of Virtual Assistance: Gain insights into the future trends of the virtual assistant industry and Olive Management's plans to continue leading the charge.
• Advice for Businesses: Valuable tips for businesses considering virtual assistant services and how to maximise their benefits.

Join us for an engaging conversation packed with insights, inspiration, and practical advice from two leaders who are reshaping the landscape of virtual assistance. Whether you're a business owner, a professional, or someone interested in the future of work, this episode offers something for everyone.

Don't miss this episode full of expert knowledge and fascinating stories from the world of virtual assistance with Marcus Allen and Jessica Holland!

www.olivemanagementltd.com

[email protected]

07444 809 156

Thank you so much for listening to Beyond Four Walls. If you’ve been inspired by today’s conversation and you’d like to share your own story, I’d love to hear from you. You can reach me directly at [email protected] if you’d like to be a guest on the podcast.

I’d also like to say a special thank you to my podcast producer, Shirley Ludford, at Swindon 105.5 – Swindon’s award-winning community radio station. It’s run by an incredible team of volunteers who are passionate about giving a voice to the local community. You can find out more about the station at www.swindon1055.co.uk

If you enjoyed this episode, please consider subscribing, leaving a review, and sharing it with someone who might find it helpful.

Please follow me at:

https://www.linkedin.com/company/beyond-four-walls-the-podcast-with-jodie-fraser/

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In this empowering episode of Beyond Four Walls, we sit down with Shaunna Thornton, a trailblazer in the risk and compliance sector, particularly within the property management industry. Join us as we explore her inspiring career journey, the challenges she's faced as a woman in a traditionally male-dominated field, and her vision for the future of risk and compliance.

• Breaking Barriers: Shaunna shares her inspiration for pursuing a career in risk and compliance and how she navigated the male-dominated property management sector.
• Key Milestones: Discover the pivotal moments over the past six years that shaped Shaunna’s expertise and career trajectory.
• Challenges & Lessons: Shaunna opens up about the challenges she faced and how she overcame them, providing valuable insights for women in similar positions.
• Role Models: Learn about the mentors who guided Shaunna's career and the advice that continues to resonate with her, including a nod to the founding values of ARK Workplace Risk.
• Hot Topics: Shaunna discusses the biggest risk and compliance challenges facing property managers today and offers effective strategies for addressing them.
• Impact of Legislation: Explore how recent changes in regulations, such as the Building Safety Act, are reshaping compliance approaches within the industry.
• Innovations in Risk Management: Hear about emerging trends and technologies in risk and compliance that property managers should be aware of.
• Looking Ahead: Shaunna shares her vision for the future of risk and compliance in property management and how professionals can prepare for upcoming challenges.
• Legacy and Impact: Discover the legacy Shaunna hopes to leave in the industry and her aspirations to inspire future generations.
• Driving Passion: What motivates Shaunna daily in her work, and how does she maintain her passion for the industry?
• Success Stories: Listen to a success story that highlights how Shaunna’s work has made a tangible difference in the field.
• The Human Element: Shaunna discusses the importance of empathy and understanding in risk and compliance, especially when working with diverse teams and clients.
• Leadership Style: Gain insights into Shaunna’s leadership

Thank you so much for listening to Beyond Four Walls. If you’ve been inspired by today’s conversation and you’d like to share your own story, I’d love to hear from you. You can reach me directly at [email protected] if you’d like to be a guest on the podcast.

I’d also like to say a special thank you to my podcast producer, Shirley Ludford, at Swindon 105.5 – Swindon’s award-winning community radio station. It’s run by an incredible team of volunteers who are passionate about giving a voice to the local community. You can find out more about the station at www.swindon1055.co.uk

If you enjoyed this episode, please consider subscribing, leaving a review, and sharing it with someone who might find it helpful.

Please follow me at:

https://www.linkedin.com/company/beyond-four-walls-the-podcast-with-jodie-fraser/

https://www.instagram.com/beyond_four_walls_the_podcast_?igsh=MWQ1MDU4dG5pdmFhbw%3D%3D&utm_source=qr

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Are you ready to dive into the world of block management.

Discover the stories of industry leaders, residents, and experts who want to make the block management industry a more harmonious place

Whether you're a seasoned property manager, a curious resident, or someone eager to make a difference in their neighbourhood, this podcast is your guide to making your block a better place to live.

We'll dive into real-life experiences, share inspiring success stories, and even delve into the latest trends shaping the future of block management living.

Get ready to connect, learn, and grow with like-minded individuals who are passionate about creating vibrant, supportive, and connected block management communities.

So, mark your calendars for 1st January 2024 and don't miss the first 6 episodes.
Subscribe now on your favourite platforms

Thank you so much for listening to Beyond Four Walls. If you’ve been inspired by today’s conversation and you’d like to share your own story, I’d love to hear from you. You can reach me directly at [email protected] if you’d like to be a guest on the podcast.

I’d also like to say a special thank you to my podcast producer, Shirley Ludford, at Swindon 105.5 – Swindon’s award-winning community radio station. It’s run by an incredible team of volunteers who are passionate about giving a voice to the local community. You can find out more about the station at www.swindon1055.co.uk

If you enjoyed this episode, please consider subscribing, leaving a review, and sharing it with someone who might find it helpful.

Please follow me at:

https://www.linkedin.com/company/beyond-four-walls-the-podcast-with-jodie-fraser/

https://www.instagram.com/beyond_four_walls_the_podcast_?igsh=MWQ1MDU4dG5pdmFhbw%3D%3D&utm_source=qr

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Welcome to "Beyond Four Walls," the podcast that delves into the fascinating world of property, innovation, and the individuals who are reshaping the landscape.

I'm your host, Jodie Fraser, and today I have a great episode lined up for you. Joining me is Rob Mayo, the CEO of Insurety. With a career spanning over two decades, Rob began his journey in 1996 with a regional insurance broker, swiftly climbing the ranks to Sales Manager. By 1998, he had transitioned into the property sector, where he has held numerous senior roles in both national property firms and insurance companies.

Rob's influence extends beyond the boardroom and into social impact, demonstrated by his strong connection with the Hollie Gazzard Trust. Insurety, under Rob's leadership, supports the Trust and the property industry by offering clients the Hollie Guard Extra App—a vital tool for personal safety and peace of mind. This partnership underscores Rob's commitment not only to industry excellence but also to community wellbeing.

Join us as we explore Rob's career, his insights on the evolving property landscape, and his enduring commitment to social causes.
[email protected]
Rob Mayo | LinkedIn

Thank you so much for listening to Beyond Four Walls. If you’ve been inspired by today’s conversation and you’d like to share your own story, I’d love to hear from you. You can reach me directly at [email protected] if you’d like to be a guest on the podcast.

I’d also like to say a special thank you to my podcast producer, Shirley Ludford, at Swindon 105.5 – Swindon’s award-winning community radio station. It’s run by an incredible team of volunteers who are passionate about giving a voice to the local community. You can find out more about the station at www.swindon1055.co.uk

If you enjoyed this episode, please consider subscribing, leaving a review, and sharing it with someone who might find it helpful.

Please follow me at:

https://www.linkedin.com/company/beyond-four-walls-the-podcast-with-jodie-fraser/

https://www.instagram.com/beyond_four_walls_the_podcast_?igsh=MWQ1MDU4dG5pdmFhbw%3D%3D&utm_source=qr

https://www.instagram.com/the_jodie_fraser?igsh=aWZ5czFtdHBndXln&utm_source=qr

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