Badass Unscripted – Have Lots Of Lines

05/06/19 • 5 min

The only way to make sales is to have lots of prospects.The only way to find a partner is to meet a lot of people and have a lot of conversations.The only way to get that book written is to have a lot of ideas you can play with.The only way to find a solution is to have lots of experiments that you're willing to try.It's all a numbers game. You have to have lots of lines in the water in order to catch the fish.

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Episode 94 – Delighting Customers

What does it really mean to delight your customer? Are we doing this just because we're doing Agile? And if not, why not?• Focusing on delighting the customer is the edge - that most businesses miss• You can minimize the bottom line all you want, but isn’t it easier to maximize the top line? In fact, what good are efficient processes and policies if you have no revenue because you have no customers?• What is the cost of replacing or retaining a customer? Is focusing on the bottom line still cheaper?• An Agile practitioner must support Customer Delight by not only creating shared values and advertising them at the sprint, daily, and momentary level, but also by trusting the teams....not only setting targets for how we live our values, but letting them actually go out and do the footwork of delivering it.

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Episode 95 – The Language Innovators Use

Words have impact. Some say ‘words are things’. If you want to innovate, you have to choose your words carefully. Why?• The words you choose have an impact on your internal state; which alters your beliefs, and affects your ability to act with courage and certainty• The words you choose also impact the state of those around you; and likewise their determination and certainty to act in alignment with the teams values and goals.