Managing Client Expectations

Shifting priorities, but not deadlines, pressure to provide more service for less fee. We've all been there trying to win work and maintain client relationships. But at what cost?

1. Don't get caught up in a race to the bottom on fees. Understand that there is a buyer for every market- some want cheap sunglasses while others want high quality designer items. Position yourself for the market you want to be and you will find a client match.
2. Understand the dynamic relationship between time, cost and work. Work with your client on strategies to prioritize one and understand how it impacts the others
3. Give your clients more of a behind the scenes glimpse into your process so they don't just see the polished items in meetings. This helps them appreciate the complexity of issues that must be considered and expertise involved in asking the right questions and knowing how to evaluate the data.
4. We make ideas come to life. Build in time for a client to see an idea play out and perhaps discover that it isn't in fact the right move. Build the deign process as a journey of discovery and structure your fees and schedule accordingly.

If you are feeling stressed out and overwhelmed, you need my new book Time Builder. I wrote it just for busy, ambitious people like us who know they were put here to make a difference but have been caught up in the busyness for too long. Get the book tby clicking here https://architecting.samcart.com/dashboard/products/480961/edit

Get help if you need it- check out two of my entry level coaching sessions here that will help you get some perspective and clarity: http://architectingpodcast.com/index.php/coaching-programs-angela-mazzi/ DM me on Instagram with topics, questions or show ideas!

Stay Inspired,

Angela

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