Episode 138 - Contact Management on Steroids with Jon Ferrara
05/18/21 • 41 min
Today's episode is all about contact management on steroids. I'm joined by Jon Ferrara, CEO of Nimble and a renowned pioneer in the Customer Relationship Management (CRM) field, serial entrepreneur and marketing and sales expert.
Jon believes the more people you can help to grow, the more you grow. It’s one of the reasons he pioneered contact management and CRM with GoldMine in the '90s, a company he sold for $125 million. He re-entered the workforce in 2010 and then launched the first social CRM, Nimble. Jon’s core values are building products that help others achieve their passion, plan, and purpose. It's what drives his success.
We go on to discuss how should we be using CRM to really understand the benefits of a relationship with a customer or supplier. "You need to think about the contacts that you already have as your gold, and the more investment you make in those contacts, the more gold you get out of the mine." A good way to start would be to organise your existing contacts, prioritise them and then begin to nurture and engage with them. This doesn't have to be all via email. People tend to get higher engagement on social media.
We should all have our own personal contact management solution, in addition to our networks and our brands. Most people don't really do a good job of nurturing their brand or their network. Unifying your contacts into a singular place enables you to engage them on a regular basis and to manage your contacts more effectively. This will help you form better relationships and connections.
Stay safe and enjoy the episode.
A huge thank you to Campaign Refinery for sponsoring this episode. Check out the amazing email marketing automation tool they've created.
Please subscribe, rate and review, and find us @AllAboutDigMar on Twitter, Facebook, and Instagram to share your thoughts.
The All About Digital Marketing Podcast is brought to you by Social INK, a digital marketing consultancy on a mission to put the social back into social media.
Today's episode is all about contact management on steroids. I'm joined by Jon Ferrara, CEO of Nimble and a renowned pioneer in the Customer Relationship Management (CRM) field, serial entrepreneur and marketing and sales expert.
Jon believes the more people you can help to grow, the more you grow. It’s one of the reasons he pioneered contact management and CRM with GoldMine in the '90s, a company he sold for $125 million. He re-entered the workforce in 2010 and then launched the first social CRM, Nimble. Jon’s core values are building products that help others achieve their passion, plan, and purpose. It's what drives his success.
We go on to discuss how should we be using CRM to really understand the benefits of a relationship with a customer or supplier. "You need to think about the contacts that you already have as your gold, and the more investment you make in those contacts, the more gold you get out of the mine." A good way to start would be to organise your existing contacts, prioritise them and then begin to nurture and engage with them. This doesn't have to be all via email. People tend to get higher engagement on social media.
We should all have our own personal contact management solution, in addition to our networks and our brands. Most people don't really do a good job of nurturing their brand or their network. Unifying your contacts into a singular place enables you to engage them on a regular basis and to manage your contacts more effectively. This will help you form better relationships and connections.
Stay safe and enjoy the episode.
A huge thank you to Campaign Refinery for sponsoring this episode. Check out the amazing email marketing automation tool they've created.
Please subscribe, rate and review, and find us @AllAboutDigMar on Twitter, Facebook, and Instagram to share your thoughts.
The All About Digital Marketing Podcast is brought to you by Social INK, a digital marketing consultancy on a mission to put the social back into social media.
Previous Episode
Episode 137 - Self-Serve Ads with Lisen Zethraus
Next Episode
Episode 139 - What and How to Measure Your Digital Marketing with Chris Mercer
Today's episode is all about what, and how, to measure your Digital Marketing. I'm joined by Chris Mercer, the Co-founder of MeasurementMarketing.io. Mercer (as he’s known) is a sought after measurement marketing expert and has been helping marketers, marketing teams, and agencies know, trust, and grow their numbers.
It is so important for all businesses, especially SMEs, to know their numbers and how they're getting results. Most people don't fully understand this, but once you understand it, you will have more clarity. You can then start to plan ahead and be more certain of what's going to happen.
Tools such as Google Analytics and Google Tag Manager are hugely powerful when it comes to measuring your marketing. With all this power, comes a lot of complexity. When you're not 100% sure where to gather the right information, it can be a real challenge. It's worth investing some time so that you understand the basics and have them set up for use.
We go on to speak about using the source medium report in Google Analytics as this has everything you need right away all in one report. When you learn this one report and understand how to use it to tell a story, the rest of the platform should be a lot easier to navigate.
All our marketing efforts should be objective-driven. You need to make sure that you've got a goal in mind. You should only be sending traffic to your site with a purpose in mind. You need to be able to measure it if it's achieving its purpose. This enables you to see the process and understand where you need to adjust what you're doing if it's not going to plan. Without knowing this data, you don't know what is and what isn't working.
Stay safe and enjoy the episode.
A huge thank you to Campaign Refinery for sponsoring this episode. Check out the amazing email marketing automation tool they've created.
Please subscribe, rate and review, and find us @AllAboutDigMar on Twitter, Facebook, and Instagram to share your thoughts.
The All About Digital Marketing Podcast is brought to you by Social INK, a digital marketing consultancy on a mission to put the social back into social media.
If you like this episode you’ll love
Episode Comments
Generate a badge
Get a badge for your website that links back to this episode
<a href="https://goodpods.com/podcasts/all-about-digital-marketing-podcast-21464/episode-138-contact-management-on-steroids-with-jon-ferrara-13778142"> <img src="https://storage.googleapis.com/goodpods-images-bucket/badges/generic-badge-1.svg" alt="listen to episode 138 - contact management on steroids with jon ferrara on goodpods" style="width: 225px" /> </a>
Copy