Top Technology Challenges for U.S. Commercial Insurance Agents and Brokers

04/24/25 • 6 min

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U.S. commercial insurance shops are stuck in a tech time warp: creaky legacy management systems, siloed carrier portals, and duplication-heavy workflows burn staff hours and jack up E&O and cyber risk. Because AMS and CRM rarely play nice together, producers limp along on spreadsheets, automation is basically MIA, and any whiff of innovation stalls under a mix of “if-it-ain’t-broke” mind-sets and option overload. Toss in ransomware villains circling those unpatched servers and you’ve got an industry aching for a digital exorcism.

The fix is equal parts tech and culture: modern, cloud-first platforms that integrate quoting, policy, CRM, and client self-service; open APIs that nuke double entry; built-in automation for certificates, renewals, and comms; plus rock-solid security and user-friendly change management. That shopping list lines up almost item-for-item with what Strawberry Antler delivers with Debra—making it a straight-up antidote to the flip-phone-in-a-5G-world problem agents face today.

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What Are AI Agents—and How Insurance Agents Can Use Them

Yes, AI agents are becoming increasingly popular across various industries. They're moving beyond simple chatbots to perform complex, multi-step tasks that improve efficiency and customer service. In insurance and other sectors, businesses are using them to automate processes like quoting, customer follow-ups, and data handling.

Major tech companies like ServiceNow and Salesforce are developing advanced AI agents, and reports from LangChain and Liberty Mutual show growing interest in their use. However, challenges remain, especially around accuracy and oversight, since AI agents can make compounding errors in complex workflows.

Overall, the momentum is clear, AI agents are gaining traction and are set to play a central role in the future of work.

Get your own custom ai agent with StrawberryAntler.