AI Insurance

U.S. commercial insurance shops are stuck in a tech time warp: creaky legacy management systems, siloed carrier portals, and duplication-heavy workflows burn staff hours and jack up E&O and cyber risk. Because AMS and CRM rarely play nice together, producers limp along on spreadsheets, automation is basically MIA, and any whiff of innovation stalls under a mix of “if-it-ain’t-broke” mind-sets and option overload. Toss in ransomware villains circling those unpatched servers and you’ve got an industry aching for a digital exorcism.

The fix is equal parts tech and culture: modern, cloud-first platforms that integrate quoting, policy, CRM, and client self-service; open APIs that nuke double entry; built-in automation for certificates, renewals, and comms; plus rock-solid security and user-friendly change management. That shopping list lines up almost item-for-item with what Strawberry Antler delivers with Debra—making it a straight-up antidote to the flip-phone-in-a-5G-world problem agents face today.

Yes, AI agents are becoming increasingly popular across various industries. They're moving beyond simple chatbots to perform complex, multi-step tasks that improve efficiency and customer service. In insurance and other sectors, businesses are using them to automate processes like quoting, customer follow-ups, and data handling.

Major tech companies like ServiceNow and Salesforce are developing advanced AI agents, and reports from LangChain and Liberty Mutual show growing interest in their use. However, challenges remain, especially around accuracy and oversight, since AI agents can make compounding errors in complex workflows.

Overall, the momentum is clear, AI agents are gaining traction and are set to play a central role in the future of work.

Get your own custom ai agent with StrawberryAntler.

In this episode, we’re breaking down why prompting matters for insurance agents and CSRs—and how to actually get useful responses from AI tools like ChatGPT.

We’ll cover what a prompt is, why most people get it wrong, and how better prompts lead to faster emails, clearer policy summaries, and way less rework.

If you're in insurance and using AI (or thinking about it), this one’s for you.

Learn more at Strawberry Antler

Write prompts that actually get useful results from AI—especially if you're in insurance. Most people toss in a vague request and hope for magic. That’s not how it works.

We’ll show you how to be clear, set the tone, give context, and use examples—all with real-world insurance scenarios. Whether you're writing marketing copy, policy summaries, or just trying to save time, better prompts mean better output. Simple as that.

AI-native CRM/AMS that CSR's absolutely love by Strawberry Antler.

In this episode, we’re cutting through the tech jargon and talking about LLMs — that’s short for Large Language Models. What are they? Why should independent insurance agents care? And how can tools like ChatGPT actually save you time and help you serve your clients better? Whether it’s answering late-night questions, writing email campaigns, or translating insurance-speak into plain English, LLMs are like having a super-smart assistant that never sleeps. Curious how it works in real life? We break it down in simple terms.

🧠 Learn more and find tools that help agents grow at StrawberryAntler.com.