Building a High Performing Team

08/08/21 • 38 min

Agile&Me: A physical therapy leadership podcast series

In this podcast titled, “Building a High Performing Team” we speak to Ryan Klepps. Ryan currently serves as Vice President of Operations at WebPT, leading the Onboarding, Member Education, Data Operations/Interoperability, and Member Support teams.
Our discussion with Ryan focuses on:
How we define a ‘high performing team’
The need to build the team before successful operational execution
What factors / attributes are seen in a high performing team
Challenges with creating a high performing team
What determines the best type of team organization
Predictive indicators for a team's ability to perform.

To learn more about us, visit our website at https://www.allianceptp.com/

To learn more about us, visit our website at https://www.allianceptp.com/

Previous Episode

Management of Cancelations and No Shows

In this podcast titled, “Management of Cancelations and No Shows” we speak to Ryan Martin. Ryan is the Group Director for Back In Motion Physical Therapy in Maine
Our discussion with Ryan focuses on:
How you define a cancelation
Factors that cause cancelations and no shows
Perceived value as a determinant of patient attendance
Setting expectations as a tactic for controlling cancelations and no shows.
When and how your team sets those expectations
Tactics clinicians use to mitigate cancelations and no shows
The role of the front office to assist with minimizing cancelations and no shows
Thoughts on charging a fee for a cancelation / no show

To learn more about us, visit our website at https://www.allianceptp.com/

Next Episode

Outpatient Physical Therapy By The Numbers (Part 1)

In this podcast titled, “Outpatient Physical Therapy By The Numbers (Part 1)” we speak to Patrick Slotman. Patrick currently serves as Vice President of Clinical Operations at Alliance Physical Therapy Partners, a leader in outpatient physical therapy.
Our discussion with Patrick focuses on:
Why measure?
What are KPIs and how they vary between providers and geography
How metrics and KPIs can help in the success of the clinic
Different types of clinic operational metrics and benchmark values
The link between KPIs, clinical outcomes and patient satisfaction
The mismatch between perception and reality of performance
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To learn more about us, visit our website at https://www.allianceptp.com/