4 Key Client Management Lessons I Learned The Hard Way

11/03/21 • 18 min

In this first solo episode of the Agency Spark Podcast, Sara talks on her background and 4 key client management lessons learned over the past couple years. Sara Nay is the COO at Duct Tape Marketing and founder of Spark Lab Consulting with over 12 years of experience in the small business space. She oversees the day-to-day operations to support the growth of both businesses with a focus on strategic planning, consultant network coaching, and client success.

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Intention Plus Mechanism Equals Results

In this episode of the Agency Spark Podcast, Sara interviews Krystal Zellmer on why intention plus mechanism equals results. They discuss her new book, the formula of champions, strategic goal setting, the power of intention and balance in our lives and more!

Krystal is co-owner of the leadership training company Klemmer and Associates. She is a transformational facilitator in experiential leadership training, author and platform speaker. Her book, Life By Intention, is an Amazon Best Seller. Krystal has professionally been in the personal development field since 2012. She is the daughter of the internationally recognized leading trainer in leadership and Character Development, Brian Klemmer. Since his passing in 2011, Krystal is committed to upholding Brian’s legacy while continuing to positively impact lives all around the world.

Krystal is married to Adam Zellmer and they are the proud parents of two bright boys. Wherever Krystal goes she is an advocate for contribution, personal responsibility, honor and truth. Her experiences in the personal development field have provided her with powerful insights and wisdom beyond her years. She is a bold, personable woman with a compelling message to share.

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Making Your Business Sellable

In this episode of the Agency Spark Podcast, Sara interviews Alison Hulsof on how to make your business sellable. They discuss outsourcing and delegation, branding considerations, business valuation, and more!

Alison founded Obok Consulting in 2020 after two years in private equity where she was responsible for getting businesses ready for purchasing and helping them through the acquisition process. Prior to her PE experience she founded and grew Behavior Care Specialists (BCS) in 2006. After growing BCS from a single client to 14 locations and over 100 employees, she successfully exited that business in 2018 with a 8 figure sale. In 2016 she was awarded the South Dakota Woman Owned Business of the Year. She has been featured at the Autism Investors Summit as well as the CASP Conference.