"The Room Where it Happened" Special Episode!- Navigating the Future of Customer Service
Advice from a Call Center Geek!11/02/23 • 41 min
The Room Where It Happened"
NICE's remarkable team flew Tom to New Jersey at the White Eagle Hall, to step into "The Room Where It Happened," their exclusive video series that casts a spotlight on the pulse and prospects of Customer Experience (CX). There, Tom's own audio narrative brought to life what we regard as one of our most compelling podcast episodes and one of our all time personal favorites!
In "The Room Where It Happened," our podcast dives into the transformative role of AI in contact centers, showcasing its capacity to streamline traditional roles and pave the way for innovative practices. Tom provides insight into the future of quality assurance and the unique opportunities AI presents for BPOs to differentiate themselves. The discussion culminates powerfully, drawing from Tom's tenure at Expivia, demonstrating how integrating AI with a focus on people can greatly enhance staff retention and customer relations, paralleling the influential outcomes crafted in history's most notable CX rooms.
Discover exceptional, AI-driven contact center outsourcing with Expivia.
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11/02/23 • 41 min
Advice from a Call Center Geek! - "The Room Where it Happened" Special Episode!- Navigating the Future of Customer Service
Transcript
This is advice from a call center geek a weekly podcast with a focus on all things call center . We'll cover it all , from call center operations , hiring , culture , technology and education . We're here to give you actionable items to improve the quality of yours and your customer's experience . This is an evolving industry with creative minds and ambitious people like this guy . No
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