Advice from a Call Center Geek! - Call Center Week Fan Appreciation Party!

Call Center Week Fan Appreciation Party!

11/05/21 • 4 min

If you are going or think about going to Customer Contact Week (Aka Call Center Week) Dec 13-16 202 at Caesars Forum, Las Vegas we want you to come to our Party!

We are taking all the money that we would have spent for a booth at the show, to have a one-day party on our suite at Caesars. Networking, industry talks, booze, and fun... it's all here.

Listen to the podcast, know me, interested in call center networking...you are invited.

All you need to do is shoot me an email at [email protected] to get a free ticket to the fun!

Call Center Geek Palooza!!!

This episode is brought to you by Balto.

Balto's Real-Time Guidance helps your agents say the right things on every single call
Get 26% more sales and cut ramp time by 75%.
In just a little over a month.
Head over to balto.ai/tom to get a free pair of Bose headphones for a demo

This episode is brought to you by Balto.

Balto's Real-Time Guidance helps your agents say the right things on every single call
Get 26% more sales and cut ramp time by 75%.
In just a little over a month.
Head over to balto.ai/tom to get a free pair of Bose headphones for a demo

Previous Episode

When Covid Hits Home in Your Contact Center- Perceptions, Reality, and Mandates

Send us a text

This episode is a little different than what we normally do, much more personal. 10 days before recording this, I tested positive for covid, this at a time when Covid has hit our Expivia contact center family petty hard, much harder than in 2020.
I want to give you my perspective on how I dealt with this and how it changed my perception of my WFH agents and my thought process on dealing with agents, even WFH agents that test positive. This was a big wake-up call for me.
I also want to talk through the vaccine mandate that will be coming into play for many of us the first week of January, how we are dealing with team members that don't want to get vaccinated, policies that we are having to put in place, and just overall how we are dealing with the mandate.
Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: linkedin.com/in/tlairdexpivia/
Schedule time with me to talk about anything call center related:
https://calendly.com/call_center_advice/15min
Linkedin Group: https://www.linkedin.com/groups/9041993/
Watch us: Advice from a Call Center Geek Youtube Channel
Text Me: Text "Call Center Manager" to 814-247-0633

Discover exceptional, AI-driven contact center outsourcing with Expivia.
Visit expiviausa.com or message me in Linkedin at:
https://www.linkedin.com/in/tlairdexpivia/

Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/
Follow on TikTok: https://www.tiktok.com/@callcenter_geek
Linkedin Group: https://www.linkedin.com/groups/9041993/
Watch us: Advice from a Call Center Geek Youtube Channel

Next Episode

My Contact Center Employees Ask Me Anything

Send us a text

I am always thinking about how can my contact center be different? How can we have better quality, how can we as management engage our employees better?
One of the thoughts that I had when I was out sick with Covid, was doing a Reddit style Ask Me Anything (AMA) and having all the employees do just that, and me anything they want.
It was AWESOME!
So many times we just assume that people understand why we do what we do, why this policy is in effect, why we don't allow that. If we dont explain then may times there is the assumpltion of "thats just how it's always been done" or " they just want to be mean", or even "that makes no sense!"
This allowed me to explain questions, policies, procedures, and topics that I did t realize needed to be discussed in more depth. It was a great experience and really enhanced our corporate communication culture.
Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: linkedin.com/in/tlairdexpivia/
Schedule time with me to talk about anything call center related:
https://calendly.com/call_center_advice/15min
Linkedin Group: https://www.linkedin.com/groups/9041993/
Watch us: Advice from a Call Center Geek Youtube Channel
Text Me: Text "Call Center Manager" to 814-247-0633

Discover exceptional, AI-driven contact center outsourcing with Expivia.
Visit expiviausa.com or message me in Linkedin at:
https://www.linkedin.com/in/tlairdexpivia/

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