Nurturing hospitality's greatest asset

07/28/23 • 38 min

5THWAVE - The Business of Coffee and Hospitality

On the podcast today we’re kicking off a feature on talent management to understand how the hospitality industry can protect its key asset - people.

In part one we focus on people strategy and find out how leading hospitality businesses foster a positive work culture.

In conversations with Jonathan Crookall, Chief People Officer, Costa Coffee, Brooke Gray, Director of People, Equator Coffees and Henry Ayers, Co-founder, The Gentlemen Baristas, we discuss the staffing challenges they are currently facing, what they look for in potential employees and how they keep teams motivated to deliver exceptional customer service.

Credits music: "3 Lies" by Alessia Piermarini in collaboration with The Coffee Music Project and SEB Collective

Subscribe to 5THWAVE on Instagram @5thWaveCoffee and tell us what topics you'd like to hear

On the podcast today we’re kicking off a feature on talent management to understand how the hospitality industry can protect its key asset - people.

In part one we focus on people strategy and find out how leading hospitality businesses foster a positive work culture.

Credits music: "3 Lies" by Alessia Piermarini in collaboration with The Coffee Music Project and SEB Collective

Subscribe to 5THWAVE on Instagram @5thWaveCoffee and tell us what topics you'd like to hear

Previous Episode

A conversation with Boram Um, World Barista Champion 2023

On the podcast today we're catching up with newly-crowned World Barista Champion Boram Um.

Born in Brazil to South Korean parents, Boram is the founder of boutique specialty coffee business Um Coffee Co. and is the first Brazilian winner in the competition’s history.

In this conversation, Boram discusses his mission to educate Brazilian consumers about the joys of home-grown specialty coffee and shares his pride in becoming a role model for the next generation of Brazilian specialty coffee professionals.

Credits music: "Waves With You" by Natalie Oliveri and Funk LeBlanc in collaboration with The Coffee Music Project and SEB Collective

Subscribe to 5THWAVE on Instagram @5thWaveCoffee and tell us what topics you'd like to hear

Next Episode

The pursuit of knowledge – a conversation with Peter Giuliano

In today’s episode we’re chatting with coffee guru Peter Giuliano - an incredibly influential figure in the coffee industry and a true global visionary.

With a career spanning more than 30 years. Peter was the Co-owner of North Carolina-based roaster Counter Culture Coffee where he helped build their pioneering direct sourcing and transparency model.

Peter now serves as Executive Director at The Coffee Science Foundation and is Chief Research Officer at the Specialty Coffee Association, overseeing the organisation's research and scientific investigation divisions.

In this conversation Peter discusses the importance of building a global coffee community and how the industry can use science and knowledge sharing to adapt to change and prepare for the unexpected.

Credits music: "Redlight" by Naytive in collaboration with The Coffee Music Project and SEB Collective

Subscribe to 5THWAVE on Instagram @5thWaveCoffee and tell us what topics you'd like to hear