Building Capacity Within Your Existing Team (Part 2)
01/17/25 • 41 min
This week, Keith continues his conversation with Christian Delcid about chapter 7 in Keith's new book, Workday Gold: Software Support Model Edition. The chapter is entitled “Building Capacity Within Your Existing Team.”
In this episode of Workday Gold, Keith Bitikofer and Christian Delcid discuss strategies for building capacity within existing teams, focusing on effective delegation, the importance of understanding team preferences, and how to manage support services like AMS (application management services). They also delve into the nuances of submitting support tickets and the art of troubleshooting, emphasizing the need for clear communication and detailed information to enhance efficiency.
They also explore various themes related to career development, personal urgency, and the importance of understanding different thinking styles. They discuss the challenges of navigating career transitions, the significance of self-advocacy, and the need for effective communication and relationship-building in the workplace. The Rubik's Cube analogy illustrates the value of diverse perspectives in problem-solving, emphasizing that collaboration and awareness of others' viewpoints can lead to better outcomes.
Takeaways
Aligning work based on team members' preferences increases satisfaction.
Delegation should consider what team members enjoy doing.
Vetting AMS providers is crucial for effective support.
Truly understanding the problem is key to effective troubleshooting.
Create new opportunities for team members to learn new areas of Workday.
Effective communication with support teams enhances collaboration.
Burnout can stem from misalignment between personal values and job roles.
Choosing the right company can significantly impact career growth opportunities.
Self-advocacy is key in navigating workplace dynamics and career advancement.
Being intentional about career choices leads to greater fulfillment.
For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer
Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/
To connect with Christian Delcid, you can find him on LinkedIn: https://www.linkedin.com/in/christiandelcid/
Keywords
Workday, team capacity, delegation, AMS, support tickets, troubleshooting, team management, Workday Gold, software support, effective communication, career coaching, work-life balance, burnout, personal urgency, self-advocacy, perspectives, problem-solving, team dynamics, mentoring, workplace relationships
This week, Keith continues his conversation with Christian Delcid about chapter 7 in Keith's new book, Workday Gold: Software Support Model Edition. The chapter is entitled “Building Capacity Within Your Existing Team.”
In this episode of Workday Gold, Keith Bitikofer and Christian Delcid discuss strategies for building capacity within existing teams, focusing on effective delegation, the importance of understanding team preferences, and how to manage support services like AMS (application management services). They also delve into the nuances of submitting support tickets and the art of troubleshooting, emphasizing the need for clear communication and detailed information to enhance efficiency.
They also explore various themes related to career development, personal urgency, and the importance of understanding different thinking styles. They discuss the challenges of navigating career transitions, the significance of self-advocacy, and the need for effective communication and relationship-building in the workplace. The Rubik's Cube analogy illustrates the value of diverse perspectives in problem-solving, emphasizing that collaboration and awareness of others' viewpoints can lead to better outcomes.
Takeaways
Aligning work based on team members' preferences increases satisfaction.
Delegation should consider what team members enjoy doing.
Vetting AMS providers is crucial for effective support.
Truly understanding the problem is key to effective troubleshooting.
Create new opportunities for team members to learn new areas of Workday.
Effective communication with support teams enhances collaboration.
Burnout can stem from misalignment between personal values and job roles.
Choosing the right company can significantly impact career growth opportunities.
Self-advocacy is key in navigating workplace dynamics and career advancement.
Being intentional about career choices leads to greater fulfillment.
For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer
Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/
To connect with Christian Delcid, you can find him on LinkedIn: https://www.linkedin.com/in/christiandelcid/
Keywords
Workday, team capacity, delegation, AMS, support tickets, troubleshooting, team management, Workday Gold, software support, effective communication, career coaching, work-life balance, burnout, personal urgency, self-advocacy, perspectives, problem-solving, team dynamics, mentoring, workplace relationships
Previous Episode
Building Capacity Within Your Existing Team (Part 1)
1 RecommendationsThis week, Keith speaks with Christian Delcid about the first part of chapter 7 in Keith's new book, Workday Gold: Software Support Model Edition. The chapter is entitled “Building Capacity Within Your Existing Team.”
In this episode of Workday Gold, Keith Bitikofer and Christian Delcid discuss strategies for building capacity within teams, particularly in the context of Workday software support. They explore the challenges of managing workloads, the importance of tracking time to understand projects versus daily support work and strategies for handling incoming requests. The conversation also touches on the potential of AI to enhance efficiency and the importance of asking for help when needed. The episode concludes with a reminder of the value of collaboration and support within the Workday ecosystem.
Takeaways
Looking for ways to leverage your existing team capacity better is essential for effective team management.
Firefighting mode is a common challenge in organizations.
Tracking team member’s time helps you better understand your true capacity.
Reducing incoming requests can alleviate team pressure.
AI can be leveraged to improve efficiency in support tasks.
Finding ways to delegate lower-level tasks can free up time for higher-level resources.
Asking for help can save time and lead to quicker solutions.
Setting realistic expectations is crucial for team morale.
Creating knowledge articles or job aids can reduce repetitive inquiries.
Keywords
Workday, team capacity, workload management, AI, efficiency, support, project management, burnout, time tracking, organizational challenges
For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer
Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/
To connect with Christian Delcid, you can find him on LinkedIn: https://www.linkedin.com/in/christiandelcid/
Next Episode
Managing Your Workday Team Well
1 RecommendationsIn this episode of Workday Gold, Keith Bitikofer and co-host Christian Delcid discuss key themes from chapter 8 “Managing Your Workday Team Well,” in Keith's book, Workday Gold Support Model Edition. They discuss effective team management and employee engagement within the Workday ecosystem. They explore the importance of providing authentic feedback, stepping out of comfort zones, and the significance of intentional leadership. The conversation also highlights creative ways to celebrate progress and foster a positive work environment, especially in a remote setting.
Takeaways
Providing feedback can be nerve-wracking but is essential for growth.
Stepping out of your comfort zone is crucial for career development.
Intentional leadership involves understanding team members' unique motivations.
Employee engagement can be fostered through creative celebrations.
Networking is vital for career advancement and opportunities.
Work-life balance is important for employee satisfaction.
Celebrating progress can enhance team morale and motivation.
Remote work presents unique challenges for team engagement.
Building relationships is key to retaining talent in competitive markets.
Encouraging team members to share ideas can lead to innovative solutions.
For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer
Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/
To connect with Christian Delcid, you can find him on LinkedIn: https://www.linkedin.com/in/christiandelcid/
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