Workday Gold

In this episode of Workday Gold, Keith Bitikofer and Christian Delcid explore various sayings and concepts related to Workday software support. They discuss the importance of job profiles, the challenges of configuring Workday, and the value of community in problem-solving. The conversation also touches on metrics like turnover, the unknowns in Workday support, and the necessity of taking action despite uncertainties. The hosts emphasize the importance of understanding real processes and the myth of Workday experts, concluding with a call to action for listeners to engage with the community.

For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer

Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/

To connect with Christian Delcid, you can find him on LinkedIn: https://www.linkedin.com/in/christiandelcid/

In this episode of the Workday Gold podcast, Keith Bitikofer and Christian Delcid discuss Chapter 6 of Keith’s book, Staffing for Workday, as well as the intersection of AI and Workday, focusing on the staffing challenges within the Workday ecosystem. The conversation emphasizes the need for creativity in sourcing talent and the significance of understanding both functional and technical aspects of Workday.

In this conversation, Christian Delcid and Keith Bitikofer explore the dynamics of HR and IT roles within Workday, emphasizing the importance of curiosity and adaptability in team members. They discuss the necessity of having backup plans for staff, the impact of competitive rates on employee retention, and the significance of understanding different personality types when building effective support teams. The conversation highlights strategic considerations for organizations in managing their Workday staff and ensuring long-term success.

Takeaways

AI is becoming increasingly accurate in providing Workday-related information.

There is a limited pool of experienced Workday professionals.

Internal candidates who understand the organization can be valuable hires.

Hiring from within can lead to better team dynamics and retention.

Career paths within companies are crucial for employee satisfaction.

Interns and college students can be great sources of talent.

The blend of HR knowledge and technical skills is essential for Workday roles.

Hiring decisions should consider passion for the role, not just technical skills.

Flexibility and creativity are key in the current talent market.

Having a backup plan for staff is crucial for risk management.

Competitive rates are necessary to retain talent in the Workday ecosystem.

Organizations must decide whether to be a training ground or retain top talent.

A blend of personality types is important for effective team dynamics.

Cross-training staff can mitigate risks associated with absences.

Understanding the needs of end users is vital for effective solutions.

Strategic planning is key to setting teams up for success.

Keywords

Workday, AI, staffing, HR, IT, talent acquisition, training, career paths, employee retention, Workday Gold, Workday, HR, IT, team dynamics, curiosity, risk management, personality types, support staff, competitive rates, employee retention

For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer

Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/

To connect with Christian Delcid, you can find him on LinkedIn: https://www.linkedin.com/in/christiandelcid/

Find the Corner Consultants Workday Salary Survey here: https://cornerofficeconsultants.com/workday-salary-survey/

In this episode of Workday Goal, Keith Bitikofer speaks with John Bruce about the integration of AI in Workday and the importance of early adopter programs. They discuss how AI is transforming the workplace, emphasizing its collaborative nature rather than being a replacement for jobs. John shares his journey with Workday, the benefits of participating in early adopter programs, and how these initiatives can enhance user experience and product development.

The conversation highlights the significance of leveraging technology to improve efficiency and foster collaboration in the workplace. In this conversation, Keith and John discuss the integration of AI within Workday, focusing on innovations that enhance user experience, streamline processes, and improve overall efficiency. They explore the importance of case deflection, the role of AI in job catalog management, and the integration of Workday with external platforms like Microsoft Teams and Slack. The discussion also highlights the proactive approach of organizations in leading AI initiatives and the potential future developments in AI technology within the HR space.

For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer

Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/

Connect with John Bruce on LinkedIn at https://www.linkedin.com/in/johntbruce/

In this episode of Workday Gold, Keith Bitikofer and Christian Delcid discuss chapter 10 “Governance and Standards’ of Keith’s book and delve into the intricacies of governance and standards within Workday. They explore the importance of having a clear understanding of governance, the necessity of establishing an escalation path for decision-making, and the nuances of release management and deployment methodology.
The conversation emphasizes the balance between structure and flexibility in organizational processes, aiming to enhance the effectiveness of Workday support. They delve into the intricacies of change management within Workday, emphasizing the importance of structured testing and accountability. They discuss the critical role of naming conventions for calculated fields and reports, advocating for consistency to enhance clarity and efficiency. The conversation wraps up with a focus on governance and documentation best practices, highlighting how these elements can streamline processes and improve troubleshooting efforts in a small team environment.
Takeaways
- Governance is a defined process for organizational operations.
- Lack of governance can lead to chaos and inefficiency.
- Maturity in Workday support develops in a Workday customer support team over time.
- Establishing an escalation path is crucial for effective decision-making.
- Communication is key in managing stakeholder expectations.
- Release management involves moving changes from test to production environments.
- Engaging multiple stakeholders in decision-making fosters collaboration.
- A well-defined governance model can prevent crises during critical processes.
- Testing changes at the appropriate level is crucial.
- Accountability in change management helps prevent issues.
- Limiting the number of people making changes in production is beneficial.
- Consistency in naming conventions aids in clarity and efficiency.
- Documentation is key for troubleshooting and governance.
- Effective governance can save time and headaches in the long run.
For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer
Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/
To connect with Christian Delcid, you can find him on LinkedIn: https://www.linkedin.com/in/christiandelcid/
Keywords
Workday, governance, standards, escalation path, release management, deployment methodology, ITIL, organizational processes, software support, Workday Gold, Workday, change management, naming conventions, governance, documentation, calculated fields, integrations, report management

In this episode, Keith Bitikofer interviews Demetrio Wazar-Santana, a Workday Solutions architect, about the capabilities and applications of Workday Extend. They discuss Demetrio's journey with Extend, its features, development processes, real-world applications, and the new 'Built on Workday' initiative. The conversation emphasizes the importance of understanding user needs and leveraging technology to create effective solutions within the Workday ecosystem.
Takeaways
- Workday Extend allows for the creation of custom applications within the Workday ecosystem.
- Demetrio's journey with Extend began with a focus on automation and problem-solving.
- Extend provides a user-friendly interface for building applications without extensive coding knowledge.
- Real-world applications of Extend can significantly improve user experience and operational efficiency.
- The 'Built on Workday' initiative allows for broader access to applications without needing a Workday Extend subscription.
- Workday is evolving into a platform company.
- Understanding employee pain points is crucial for developing effective solutions with Extend.
- The growth of the number of Workday Extend Apps and events like DevCon highlights the increasing interest in Extend.
- Collaboration with solution partners can lead to innovative applications that address specific organizational needs.
For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer
Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/
To connect with Demetrio Wazar-Santana, follow and reach out to him on LinkedIn
https://www.linkedin.com/in/dwazar/
Keywords
Workday, Extend, digital transformation, HR technology, application development, platform company, custom solutions, user experience, integration, Built on Workday