Elevating Customer Service: Peter Mullen on Integrating AI with Human Expertise at Interactions
05/29/24 • 24 min
Interested in being a guest? Email us at [email protected]
Discover how to transform your customer service experience with insights from Peter Mullen, the Chief Marketing Officer of Interactions. How does Interactions seamlessly blend AI with the human touch to create customer support that's not just efficient, but also personal and engaging? This episode promises to unpack their unique managed services approach, specifically tailored to high-stakes industries like financial services. You'll hear about a remarkable case study involving a major North American bank and learn how their strategies led to significant improvements in customer support.
Navigate the complexities of starting your company's conversational AI journey with expert guidance. Peter Mullen shares valuable strategies for implementing AI in manageable steps, avoiding common pitfalls, and scaling up effectively. Learn why securing internal buy-in from senior executives is critical and how responsibly deploying AI over time can yield significant benefits. Plus, get a glimpse into the future of customer support and the groundbreaking technological advancements on the horizon that will redefine how brands interact with their customers. This episode is filled with practical advice and forward-thinking perspectives, making it a must-listen for anyone interested in the future of customer service.
More at https://linktr.ee/EvanKirstel
Interested in being a guest? Email us at [email protected]
Discover how to transform your customer service experience with insights from Peter Mullen, the Chief Marketing Officer of Interactions. How does Interactions seamlessly blend AI with the human touch to create customer support that's not just efficient, but also personal and engaging? This episode promises to unpack their unique managed services approach, specifically tailored to high-stakes industries like financial services. You'll hear about a remarkable case study involving a major North American bank and learn how their strategies led to significant improvements in customer support.
Navigate the complexities of starting your company's conversational AI journey with expert guidance. Peter Mullen shares valuable strategies for implementing AI in manageable steps, avoiding common pitfalls, and scaling up effectively. Learn why securing internal buy-in from senior executives is critical and how responsibly deploying AI over time can yield significant benefits. Plus, get a glimpse into the future of customer support and the groundbreaking technological advancements on the horizon that will redefine how brands interact with their customers. This episode is filled with practical advice and forward-thinking perspectives, making it a must-listen for anyone interested in the future of customer service.
More at https://linktr.ee/EvanKirstel
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Strategizing Success: David Chase on AI's Role in Goal Alignment and Strategy Execution with Workboard
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More at https://linktr.ee/EvanKirstel
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Discover how AI is revolutionizing data centers with Aniket Khosla, our distinguished VP of Product Management at Spirant. Ever wondered why AI workloads are so different from traditional ones? Or why specialized hardware like GPUs and advanced networking fabrics are critical? Learn from Aniket as he unpacks these complexities, the mission-critical networking challenges, and the current industry gaps in effective testing solutions. Get ready for an enlightening conversation that addresses the roles of InfiniBand and Ethernet and their future adaptations to handle AI's growing demands.
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More at https://linktr.ee/EvanKirstel
What's Up with Tech? - Elevating Customer Service: Peter Mullen on Integrating AI with Human Expertise at Interactions
Transcript
Hey everybody , my favorite topic today we are diving into the world of intelligent virtual assistance with a leader in the space at Interactions . Peter , how are you ?
Speaker 2I'm doing great Good to see you today , Evan .
Speaker 1Good to see you Really excited for this chat and it's just an incredible
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