WTW022 What’s the worst that can happen to Karen Haller of the Behavioural Design Consultancy

Today on the podcast, Suzanne is delighted to be joined by Karen Haller founder of the Behavioural Design Consultancy, which works with corporates and design professionals. She’s also the author of the best selling Penguin published A Little Book of Colour which has been translated into 14 different languages.

Karen’s business journey has not been without legal issues and concerns, especially when it comes to Intellectual Property. Over the years she’s learned valuable lessons including which party should present the contract first as well as the value of slowing things down during negotiations. She also shares her recent experience of what happens when you transfer a large sum of money to the wrong business account ... and the recipient then goes into liquidation!

Karen and Suzanne then go on to discuss the worst that could happen in her business and what you can do to protect yourself if a client doesn’t like the product or service that you’ve provided.

In this episode:

[1:45] Who is Karen Haller and what does she do?

[6:10] What is the value in sending your agreement to an organisation first instead of accepting theirs?

[10:57] Should you have an agreement in place and your first invoice paid before you begin work?

[20:24] Lessons learned: What happens when you make a payment to a wrong account?

[23:58] Can you get your money back from a mistaken payment?

[32:30] What's the worst that can happen in Karen’s business, and how can she protect herself if a client decides they’re not happy with the end product?

Learn more about Karen:

Consulting: https://karenhaller.com/

Free design industry e-book: https://karenhaller.com/free-10-myths-ebook/

Colour & Design courses https://karenhaller.com/courses/

If you would like access to all of the resources mentioned in this podcast, please visit:

www.suzannedibble.com/podcastresources

The contents of this podcast are provided for information purposes only and are not intended to amount to advice. You should not rely on any of the contents of this podcast. Professional advice should be obtained before taking or refraining from taking any action as a result of the contents of this podcast. Suzanne Dibble and Niche Legal Solutions Limited disclaim all liability and responsibility arising from any reliance placed on any of the contents of this podcast (other than in relation to matters for which is not legally permissible to disclaim liability)