208 - Creating an Amazing Client Pipeline Experience with Sarah Newland

08/15/22 • 69 min

Sarah Newland of KeyboardSmash shares her top tips for making an amazing client experience and strong pipeline of clients by organizing the processes, sequences and operations in your web design business.
In This Episode
00:00 - Introduction
03:10 - Greeting to Sarah
08:03 - Diversify or simplify
12:17 - Wasting money on shiny
15:19 - Learn self-awareness
19:58 - Advocating software
21:13 - Monitor the pipeline
24:31 - Filtering clients
26:39 - Tracking always
28:46 - Follow-up importance
31:14 - Do something different
34:46 - Deadlines and pricing
37:00 - Too much communication
39:27 - Boundaries
42:51 - Keeping leads
48:59 - Email marketing or CRM
50:28 - Tags on email list
55:50 - Top process categories
59:31 - Choose the tools
1:01:41 - Final thought
Get all links, resources and show notes at:
https://joshhall.co/208

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08/15/22 • 69 min

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Web Design Business with Josh Hall - 208 - Creating an Amazing Client Pipeline Experience with Sarah Newland

Transcript

[00:00:00] Josh: Hey friends. Welcome in episode 208. I'm so excited in this episode to dive into a topic that is not widely talked about, especially in web design, it's kind of a two in one type of topic we're gonna dive into here.

[00:00:13] Josh: Essentially. We're gonna get into how to create an amazing client experience from start to finish and subsequently how to build a pipeline of clients that keep coming back and back and back to you. So you don

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