126. The Art of Change Communication with Mel Loy and Prina Shah

05/31/24 • 25 min

Ways to Change the Workplace with Prina Shah

Show Summary:
I had the pleasure of interviewing my good friend Mel Loy, a global expert in change communication. Mel recently published her book, "Change Isn't Hard: A Practical Playbook for People-Centred Change Communication," which fills a significant gap in the market by focusing on effective communication strategies during organizational change.

This is a MUST LISTEN to episode!

Contact Mel: https://au.linkedin.com/in/melanieloyBuy Change Isn't Hard - the BEST book on change and communications by Mel Loy: https://www.amazon.com.au/Change-Isnt-Hard-people-centred-communication/dp/B0CX4KG6L9
Timestamps:
00:00:00 - Introduction to the Podcast and Host
00:01:01 - Special Guest Introduction: Mel Loy
00:02:27 - The Missing Book on Change Communication
00:03:37 - Differentiating Internal Comms and Change Comms
00:05:36 - Understanding Change Fatigue
00:07:04 - The Illusion of Communication in Leadership
00:08:40 - The Three T's of Trust in Communication
00:11:13 - The Concept of Nemawashi
00:13:22 - Addressing Different Change Personality Types
00:15:11 - Importance of Comprehensive Change Plans
00:17:39 - Writing from the Reader's Perspective
00:20:29 - Case Study: Kmart's Transformation
00:23:16 - Magic Wand Question: Emotional Intelligence Training
00:24:39 - Closing Remarks and Call to Action

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If you are seeking professional advice or would like to change your company culture through training, consulting, speaking and coaching, get in touch with Prina Shah today. Email Prina.
For More Info on Prina Shah & her Services:
Grab a copy of Make Work Meaningful and start creating your own legacy at work and leave me a review.

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Prina Shah LinkedIn: ⁠⁠https://www.linkedin.com/in/prinashah/
Prina Shah Website⁠⁠⁠ - https://www.prinashah.com/
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Prina Shah YouTube⁠⁠⁠ - https://www.youtube.com/@prinashahconsulting

Prina (Helping you find GREAT ways to change your workplace...

This is a MUST LISTEN to episode!

Send Prina a text to let her know how you'd change the workplace

Support the show

Subscribe to the Ways to Change the WorkplacePodcast for more actionable insights.

Prina (Helping you find GREAT ways to change your workplace...

Previous Episode

125. Are You a Culprit of Destination Addiction? With Prina Shah

Are you a culprit of Destination Addiction?

I wanna talk to you about a concept called destination addiction, and destination addiction is exactly that.
We are destined for something, and we're addicted to get there no matter what cost.

Now I see that happening very much so in the workplace, and it's a difficult thing that happens because of the fact that you have your strategic plans.

You've got all of your work plans for the year ready to go and to achieve all of the things that you want to.

But once you've achieved something, you jump on to the next goal, to the next project, to the next milestone, you don't stop. You don't take stock of what has been.

One really big risk for organizations that often happens is not stopping to pause to learn from the lessons of the project that has just been, to document it, and then to move on to the next thing.

So my question to you is: Are you a culprit of destination addiction?

If you are, what are you gonna do about it?

Let me know!

Send Prina a text to let her know how you'd change the workplace

Support the show

Subscribe to the Ways to Change the WorkplacePodcast for more actionable insights.

Prina (Helping you find GREAT ways to change your workplace...

Next Episode

127. 5 Ways You Are Killing Your Culture

Today, we tackle a crucial topic that may be uncomfortable but essential for creating a thriving work environment - the five ways you might be unintentionally killing your workplace culture.

Micromanagement: We discuss how micromanagement, although seemingly ensuring correctness, can stifle team spirit and erode trust and autonomy. Drawing on sociologist Max Weber's theory of bureaucracy and Patrick Lencioni's concept of trust, we emphasize the importance of empowering teams and fostering trust through autonomy.
Lack of Transparency: We highlight the negative impact of a lack of transparency on creating a culture of uncertainty and mistrust. Referencing David Rock's SCARF model and the Fair Process Effect, we stress the significance of transparency in building fairness and inclusivity within the workplace.
Ignoring Employee Feedback: We explore the consequences of ignoring employee feedback, emphasizing the importance of creating a participative culture where employees feel valued and heard. Drawing on Kurt Lewin's change management model and the Hawthorne studies, we underscore the value of feedback loops for continuous improvement and employee satisfaction.
Promoting the Wrong People: We discuss the detrimental effects of promoting individuals based solely on tenure rather than merit and alignment with company values. Referencing the Peter Principle and Jim Collins' concept of getting the right people on the bus, we advocate for promoting individuals who not only perform well but also champion the organization's culture and values.
Overemphasis on Short-Term Results: We address the risks of prioritizing short-term gains over long-term culture sustainability. Drawing on the collapse of Enron as a case study, we emphasize the importance of balancing short-term results with long-term goals and nurturing team well-being and growth.

It's never too late to course correct and make intentional changes to enhance your workplace culture. If you found this episode valuable, share it with your colleagues, leave a review, and continue the conversation with me on social media or via email. Stay tuned for mor

Send Prina a text to let her know how you'd change the workplace

Support the show

Subscribe to the Ways to Change the WorkplacePodcast for more actionable insights.