Ep. 26: Exceptional Client Experiences - The Key to Client Retention & Consistent Referrals
08/16/21 • 20 min
Are you tired of the “feast and famine” experience of making sales and connections on social media? Do you feel exhausted and overwhelmed? Maybe you’ve even considered quitting your business? In this episode Paula’s shares how to create repeat signing clients and multiple referrals in your business by providing an exceptional client experience.
Paula shares the core elements to a memorable client experience that will allow you to be of service and meet your clients where they are at!
In this episode we chat about:
Common mistakes entrepreneurs are making in their lead generation strategies
Why finishing your offer before you sell it is creating chaos and exhaustion
Analyzing the way you support your clients
Paula’s framework for testimonials, referrals and recommendations
Why boundary consideration is hugely important
And so much more!
Register for the No BS Guide to Setting Boundaries masterclass here:
https://www.thecourageblueprint.com/f/boundariesmasterclass
Continue the conversation by joining my private Facebook group “I am Becoming...” here: http://www.facebook.com/groups/befearlesswithpaula
Connect with me on Instagram: https://www.instagram.com/be__fearless_with_paula/ Connect with me on LinkedIn: https://www.linkedin.com/in/befearlesswithpaula/
Don’t forget to rate and review The Confidence Sessions and please subscribe if you like what you heard! https://www.thecourageblueprint.com/podcast
Timestamps:(2:07) How using social media for your lead generation is creating exhaustion and overwhelm.
(3:55) Common mistakes entrepreneurs are making in their lead generation strategies
(6:18) - Analyzing the ways you support your clients in their journey.
(7:50) How to set up an exceptional experience framework using examples from Paula’s program Elevated Voices Academy. LINK
(9:05) Why onboarding needs to be more than an email.
(11:15) How to collect testimonials throughout the course of your program.
(12:55) The framework for a memorable transition out of your program.
(13:29) Why boundary consideration is hugely important.
(16:11) 3 client experience considerations questions.
(18:45) Invitation to the complimentary masterclass, “The No BS Guide to Setting Boundaries” to honor your own personal boundaries to feel successful everyday!
Are you tired of the “feast and famine” experience of making sales and connections on social media? Do you feel exhausted and overwhelmed? Maybe you’ve even considered quitting your business? In this episode Paula’s shares how to create repeat signing clients and multiple referrals in your business by providing an exceptional client experience.
Paula shares the core elements to a memorable client experience that will allow you to be of service and meet your clients where they are at!
In this episode we chat about:
Common mistakes entrepreneurs are making in their lead generation strategies
Why finishing your offer before you sell it is creating chaos and exhaustion
Analyzing the way you support your clients
Paula’s framework for testimonials, referrals and recommendations
Why boundary consideration is hugely important
And so much more!
Register for the No BS Guide to Setting Boundaries masterclass here:
https://www.thecourageblueprint.com/f/boundariesmasterclass
Continue the conversation by joining my private Facebook group “I am Becoming...” here: http://www.facebook.com/groups/befearlesswithpaula
Connect with me on Instagram: https://www.instagram.com/be__fearless_with_paula/ Connect with me on LinkedIn: https://www.linkedin.com/in/befearlesswithpaula/
Don’t forget to rate and review The Confidence Sessions and please subscribe if you like what you heard! https://www.thecourageblueprint.com/podcast
Timestamps:(2:07) How using social media for your lead generation is creating exhaustion and overwhelm.
(3:55) Common mistakes entrepreneurs are making in their lead generation strategies
(6:18) - Analyzing the ways you support your clients in their journey.
(7:50) How to set up an exceptional experience framework using examples from Paula’s program Elevated Voices Academy. LINK
(9:05) Why onboarding needs to be more than an email.
(11:15) How to collect testimonials throughout the course of your program.
(12:55) The framework for a memorable transition out of your program.
(13:29) Why boundary consideration is hugely important.
(16:11) 3 client experience considerations questions.
(18:45) Invitation to the complimentary masterclass, “The No BS Guide to Setting Boundaries” to honor your own personal boundaries to feel successful everyday!
Previous Episode
Ep. 25: Using Your Personal Brand for Love, Success and Authentic Happiness with Ken Canion
When you think of a personal brand you probably think of business and entrepreneurship, right? Today’s guest, the vibrant, real and raw, Ken Canion has taken personal branding to a whole new level as he works with successful women to build their personal brand so that they can attract their ideal man!
Ken Canion, motivational speaker and relationship coach, has sold over 600,000 books and helped many women attract their ideal man by inherently knowing who they are, their values and shifting their energy from pushing to attracting.
In this episode we chat about:
Ken’s journey from a broken marriage to renowned relationship coach
The $7 that saved his marriage
How your success in your career is keeping you stuck in your love life
How to attract your ideal man by understanding your personal brand and your messaging
Vulnerable stories of divorce, bankruptcy, shame and imposter syndrome
And so much more!
Connect with Ken:
www.coachkencanion.com to download the free e-book “50 Questions To Know He's The One”
Join Ken’s Facebook group for females https://www.facebook.com/groups/lovelustlie
Continue the conversation by joining my private Facebook group “I am Becoming...” here: http://www.facebook.com/groups/befearlesswithpaula
Connect with me on Instagram: https://www.instagram.com/be__fearless_with_paula/ Connect with me on LinkedIn: https://www.linkedin.com/in/befearlesswithpaula/
Don’t forget to rate and review The Confidence Sessions and please subscribe if you like what you heard! https://www.thecourageblueprint.com/podcast
Timestamps:(05:13) - Ken’s story from broken marriage to relationship coach.
(08:01) - Why Ken used to be the guy his female relationship clients run from.
(10:56) - How shifting from anger to conflict resolution changed everything.
(14:10) - Ken shares how as a coach, personal development mentor and speaker he still couldn’t motivate himself to change his own life. And how this changed.
(17:40) - What personal branding is and how you can use it to attract your ideal man
(20:08) - The 3 steps Ken teaches his female clients.
(22:00) - How success in your career and business is the thing that is keeping you stuck in relationships and how to fix that.
(25:10) - How to stop pushing and start allowing.
(26:30) - Ken’s incredible exercise to uncover what you truly desire, without the fear of saying it out loud.
(32:00) - Why you need to be authentic to work with people authentically. Setting the example in your life.
(34:02) - Addressing the shame of past relationships and errors of judgement.
(43:00) - Life changing advice from Ken’s father.
(46:00) - Ken’s journey onto the Biggest Loser EVEN though he tried to give someone else his casting call paper!
(55:29) - Calling bullshit on the pressure to be an alpha male, and how it leads to projecting the unhealed but acceptable version of yourself to society.
Next Episode
Ep. 27: Harnessing Your Personal Brand - Work, Community & Beyond with Tracy Borreson
Does your life truly align to your values? Or do you feel censored in the workplace, in your relationship or in your community? In today’s episode, Tracy Borreson, brand identity coach, shares how you can identify if you have found comfort in fitting in rather than being authentically you and steps to bring you back into alignment.
Tracy shares how to identify your core personal brand values, what to do when your “awareness avalanche” begins and huge permission to do you, be you and create the change you want to see in the world.
In this episode we chat about:
Why you need to practice being yourself
Understanding shifting values throughout your life
How community is essential for leaning into your core values
How being yourself can be scary and uncomfortable
And so much more!
Connect with Tracy:
https://www.linkedin.com/in/brandsthatspeak/
https://www.facebook.com/YourBusinessPeeps/
Continue the conversation by joining my private Facebook group “I am Becoming...” here: http://www.facebook.com/groups/befearlesswithpaula
Connect with me on Instagram: https://www.instagram.com/be__fearless_with_paula/ Connect with me on LinkedIn: https://www.linkedin.com/in/befearlesswithpaula/
Don’t forget to rate and review The Confidence Sessions and please subscribe if you like what you heard! https://www.thecourageblueprint.com/podcast
Timestamps:(2:13) Tracy’s transformational moment of leaving the corporate world.
(4:26) Being comfortable with being censored and how to recognize it!
(6:17) Why pay attention to when the feelings of “I wouldn’t do that” and how that is showing your personal brand.
(7:07) The “awareness avalanche” of finally listening to your voice.
(7:48) Realizing the inequities and censorship and what to do about it, where to begin with values work.
(7:58) Looking for signs of your personal brand and 2 places to experience sneak peeks.
(10:11) Your top 5 personal brand values.
(12:30) How leaning into joy and stepping away from frustration can be uncomfortable and scary.
(13:20) Practicing living your core values, and what it’s not the norm.
(15:09) Why having people around you to support you practicing being yourself is imperative.
(18:03) How dress codes and middle school rules can lead children away from their personal values.
(23:02) How small moments can change your values.
(23:45) Tracy’s shift in how she spent her time after giving birth to her son.
(26:49) Permission slips you have to hear!
(29:56) Why community is paramount to becoming who you are.
(35:27) Where to connect with Tracey on LinkedIn and Facebook.
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