Islands of Excellence

04/19/23 • 39 min

Lawrence E. Henderson, Jr., President & Chief Learning Officer, Business Operational Support Services (BOSS), LLC, shares insights on how to move from leadership clichés to behavior and habits that:

Build and maintain high performing teams
Effectively delegate
Inspire and support

Resources

Message Lawrence Henderson on LinkedIn and mention ICMA's Voices in Local Government podcast for a free 1-1 consultation.

Eisenhower Matrix to prioritize tasks by urgency and importance (or a lack of) to decide what to do, delegate, or hold.

Free, self-guided website solutions demo from CivicPlus.

Lawrence E. Henderson, Jr., President & Chief Learning Officer, Business Operational Support Services (BOSS), LLC, shares insights on how to move from leadership clichés to behavior and habits that:

Build and maintain high performing teams
Effectively delegate
Inspire and support

Resources

Message Lawrence Henderson on LinkedIn and mention ICMA's Voices in Local Government podcast for a free 1-1 consultation.

Eisenhower Matrix to prioritize tasks by urgency and importance (or a lack of) to decide what to do, delegate, or hold.

Free, self-guided website solutions demo from CivicPlus.

Previous Episode

Assistant Manager Exchange Program

Cedar Park, Texas deputy city manager, Katherine Caffrey created the TEXChange program in Texas to benefit assistant city/county managers in their daily work . In this episode, Caffrey outlines the goals of the exchange for participant and host, lessons learned in the inaugural group of 14, what's planned for 2023, and how to set up a similar informal program in your own region or state.

Resources

ICMA Blog: How We Created a Successful Exchange Student Program for Assistant and Deputy Managers

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Free, self-guided website solutions demo from CivicPlus.

Next Episode

Mental Health Ask Me Anything with Johnny Crowder

Mental health for local government leaders, their staff, and their residents is discussed with Johnny Crowder. ICMA Affinity partner, Cope Notes, is a daily text service that interrupts negative thought patterns with positive stimulus to help improve mental wellness.
Co-hosts Jessi Atcheson and Joe Supervielle collected questions about mental health and the Cope Notes model from ICMA members, staff, and others for an Ask Me Anything interview, including:

How does peer support connect with neuroscience?
How does it fit in or compliment with seeing a professional, certified therapist?
Stigma to even have a conversation about mental health has made progress, but how do you show people it's okay to seek support?
How can text messages possibly make a meaningful impact on mental health?
How do local governments or other organizations with group subscriptions measure success if it's all anonymous?

Resources

Preliminary effectiveness study of the Cope Notes digital mental Health program in the Journal of Mental Health.

Recap from Crowder's session at ICMA Annual Conference Columbus, and his TEDx Talks.

Local government healthcare resources from Cigna.