That's Personal: How a Marketplace Model is Challenging the Norm for the Aged and Disability Care Industry

11/23/21 • 25 min

Ever wondered just how the aged care and disability services industry actually works? Well, this episode's for you!

Like many developed countries, Australia has an ageing population. Today, there are around 3 million Aussies who are aged 70 and older, and just under half a million people living with a disability who access support services through the National Disability Insurance Scheme. Together, older people and people with disabilities who live in their own homes, with care and support, represent a significant proportion of our country and our community.

With a sizeable number of people accessing these types of services and a huge number of businesses operating in this space, why is the aged and disability care industry lagging behind when it comes to being truly consumer-first and delivering an exceptional customer experience?

This week, we're joined by Mable's Chief Operating Officer, Rachel Debeck, for a behind-the-scenes look into the aged and disability care industry, an industry under immense pressure to both evolve and meet the increasing needs of our population. We take a look at the systemic challenges that exist in the industry, gain an understanding of how complex the customer journey is and discuss why disruption hasn't occurred sooner.

We also explore the new, alternative model that Mable offers, a model that leverages a peer-to-peer marketplace to solve workforce shortages while also putting choice and control back into the consumer's hands.

Ever wondered just how the aged care and disability services industry actually works? Well, this episode's for you!

Previous Episode

Power to the People: How Good Empire's Empowering You to 'Save the F**king World'

It’s been described as ‘TikTok for doing good’, a global impact loyalty program, and an app that empowers and challenges people to take action on some of the world’s biggest problems like hunger, poverty and climate change.

Founder Andre Eikmeier joins us to share where his inspiration came from, how he realised that he didn’t need to figure out how to save the world, plenty of smart people before him were onto that, he just needed to figure out how to empower people to take action and have visibility of their impact. Say hello to the next big thing: Good Empire.

How did Andre go from co-founding Aussie online wine retailer, Vinomofo, to building a new company that’s set out to tackle the world’s biggest issues? Change is hard, and humans love convenience, so how will Good Empire motivate people to take action? What advice does Andre have for entrepreneurs and business leaders? And perhaps the biggest question, what’s an app got to do with saving the world?

Next Episode

undefined - 'We're in the Customer Service Business': How Prioritising Customer Happiness is Enabling Cars24 to Disrupt the $55B Used Car Sales Industry

'We're in the Customer Service Business': How Prioritising Customer Happiness is Enabling Cars24 to Disrupt the $55B Used Car Sales Industry

Australia's used car industry's worth $55 billion and about 1 million cars are sold every year, some are new, some are used.

Despite the huge market for car sales and our reliance as a country on personal vehicles, the process of buying and selling used cars is fraught with risk and hasn't evolved a great deal over the years. Whether you're buying a car off Gumtree or from Dave at the dealership down the road, you never really know if you're getting an absolute steal, or a total lemon. Given the size of the market and the evolution in how we shop and buy almost everything else, it's incredible that the industry has seen so little disruption.

If you follow disruptors and innovative business models, you probably know of Carvana - they’re the fastest growing online used car dealer in the United States and were recently added to the 2021 Fortune 500 List. Well, Australia has its own disruptor in the car sales space.

Meet Cars24. Erin Williamson, Cars24’s Chief Customer Officer, joins us on the show to talk about used car horror stories, the opportunity Cars24 saw to disrupt the market and provide an alternative model for used car buyers, how their business model works, why Cars24 doesn't have sales people, and why their online model is the way of the future for car sales.