Technology's Role in Breaking Down Access Barriers

10/15/24 • 21 min

In this episode of the Tyler Tech Podcast, we begin a special two-part series on the concept of access, exploring how technology helps organizations break down barriers and provide equitable access to services, resources, and opportunities. We welcome four experts from Tyler Technologies, each sharing insights on how technology can improve access across different sectors.

Kristine Lim, product manager in Tyler’s Data & Insights division, explains how data-driven tools can measure and improve access to public services. Urvi Pandya, general manager of workforce case management, discusses how technology can create safe, accessible work environments. Industry engagement consultant Kim Martin provides a perspective on making student transportation more inclusive and accessible, while Daren Jackson, senior vice president of disbursements, shares how payments technology fosters financial access and inclusion.

Whether your organization is just beginning its journey toward improving access or looking to expand current efforts, this episode offers practical advice and real-world examples. Don’t miss the conversation, and stay tuned for part two, where we explore how technology can further drive meaningful access and inclusion.

Be sure to subscribe to the Tyler Tech Podcast for more insights into the technologies shaping the public sector today.

We also detail our latest white paper about how AI is empowering public sector agencies to tackle workforce shortages, modernize outdated systems, and navigate budget constraints. You can download that here: Revolutionizing the Government Workforce With AI

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Be sure to subscribe to the Tyler Tech Podcast for more insights into the technologies shaping the public sector today.

Learn more about the topics discussed in this episode with these resources:

Listen to other episodes of the podcast.

Let us know what you think about the Tyler Tech Podcast in this survey

Previous Episode

Building a Resilient Cybersecurity Culture in the Public Sector

On this episode of the Tyler Tech Podcast, Tyler cybersecurity expert and account executive, Sam Hamilton, explores the critical role of human behavior in building an effective cybersecurity workforce. Sam shares key strategies for fostering a culture of cybersecurity awareness in organizations, emphasizing the importance of continuous education, personalized training, and storytelling to engage employees.

Sam highlights how tailored cybersecurity education can address specific risks, making the training more relevant and impactful. He discusses successful tactics such as phishing simulations, which track employee responses to identify areas for improvement, and the benefits of positive reinforcement, including certificates and rewards, to motivate employees. He also stresses the importance of keeping cybersecurity training current with evolving threats like AI, ensuring that organizations not only meet compliance requirements but also stay ahead of emerging risks.

Tune in to learn how public sector organizations can overcome challenges such as budget constraints and workforce shortages, and learn why a proactive, engaging approach to cybersecurity is essential for long-term success. Whether you're a leader in the public sector or just looking to enhance your organization's cybersecurity initiatives, this episode offers valuable strategies to drive meaningful improvement.

We also detail our latest white paper about the five main risks of legacy systems. You can download that here: Is Your Legacy Digital Infrastructure Putting You at Risk?

Learn more about the topics discussed in this episode with these resources:

Listen to other episodes of the podcast.

Let us know what you think about the Tyler Tech Podcast in this survey!

Next Episode

Improving Access: Practical Solutions for Public Sector Challenges

In this episode of the Tyler Tech Podcast, we conclude our special two-part series on the concept of access, focusing on how technology can help organizations break down barriers and provide access to essential services, resources, and opportunities. Four experts from Tyler Technologies share unique insights into enhancing accessibility in the public sector.

Kristine Lim, product manager in Tyler’s Data & Insights Division, discusses the importance of practical data governance and how data-driven tools can measure and improve access to public services. Daren Jackson, senior vice president of disbursements, provides a thoughtful perspective on how payment technology fosters financial access, urging governments to adopt a broader approach to problem-solving.

Urvi Pandya, general manager of Workforce Case Management, shares strategies for creating safe and accessible work environments, emphasizing the role of community collaboration in simplifying data management. Finally, industry engagement consultant Kim Martin highlights innovations in student transportation systems, demonstrating how technology can enhance service delivery for students and their families.

Be sure to subscribe to the Tyler Tech Podcast for more insights into the technologies shaping the public sector today!

Learn more about the topics discussed in this episode with these resources:

Listen to other episodes of the podcast.

Let us know what you think about the Tyler Tech Podcast in this survey!