How Would a Trust-Building KPI Benefit Your Company?
03/31/25 • 42 min
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Trust-building isn’t just a nice concept; it can be identified as a key performance indicator that can reshape how consistently people build and maintain trust within an organization and even with external stakeholders.
We're joined by Sandra Rose and Leonie von Uthmann from NRICHED, who introduce their groundbreaking tool, TrustY - an innovative product that puts a number on trust in your organization. Together, we break down the four essential pillars of trust - sincerity, reliability, competence, and care - and explore how each one impacts workplace dynamics and how each can be measured to pinpoint opportunities for strengthening.
Sandra and Leonie share real-world stories that show how companies can measure and improve trust levels, leading to more engaged teams and less turnover. And we tackle the shift from seeing trust as a "soft skill" to recognizing it as a vital business metric that drives success.
We want to thank the team that continues to support us in producing, editing and sharing our work. Jonah Smith for the heartfelt intro music you hear at the beginning of each podcast. We LOVE it. Hillary Rideout for writing descriptions, designing covers and helping us share our work on social media. Chad Penner for his superpower editing work to take our recordings from bumpy and glitchy to smooth and easy to listen to episodes for you to enjoy. From our hearts, we are so thankful for this team and the support they provide us.
Send us a message - we'd love to hear from you
Trust-building isn’t just a nice concept; it can be identified as a key performance indicator that can reshape how consistently people build and maintain trust within an organization and even with external stakeholders.
We're joined by Sandra Rose and Leonie von Uthmann from NRICHED, who introduce their groundbreaking tool, TrustY - an innovative product that puts a number on trust in your organization. Together, we break down the four essential pillars of trust - sincerity, reliability, competence, and care - and explore how each one impacts workplace dynamics and how each can be measured to pinpoint opportunities for strengthening.
Sandra and Leonie share real-world stories that show how companies can measure and improve trust levels, leading to more engaged teams and less turnover. And we tackle the shift from seeing trust as a "soft skill" to recognizing it as a vital business metric that drives success.
We want to thank the team that continues to support us in producing, editing and sharing our work. Jonah Smith for the heartfelt intro music you hear at the beginning of each podcast. We LOVE it. Hillary Rideout for writing descriptions, designing covers and helping us share our work on social media. Chad Penner for his superpower editing work to take our recordings from bumpy and glitchy to smooth and easy to listen to episodes for you to enjoy. From our hearts, we are so thankful for this team and the support they provide us.
Previous Episode
Is Your Leadership Style Too Rigid? Discover How Flexibility Builds Trust and Drives Success
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In our latest episode, we talk about the often-overlooked but game-changing aspect of flexible leadership with Kevin Eikenberry, a well-known author and leadership expert. As leadership gets more complex, knowing how to be flexible gives leaders the tools they need to handle uncertainty. Kevin shares how leaders can develop an adaptive mindset based on intention and awareness, helping them respond to challenges on the fly.
You'll hear Kevin's take on self-reflection, understanding context, and why moving away from rigid answers creates a more collaborative environment. As always, our conversation blends theory with practical approaches, showing that flexibility isn't about abandoning your values; it's about enhancing how you respond to different situations while staying true to yourself.
Kevin has generously offered a unique gift for our listeners: KevinEikenberry.com/gift
Join us for a great conversation about building trust and vulnerability in leadership roles and how these elements help create resilient, high-performing teams. Whether you're a veteran leader or just starting out, this episode offers insights that can transform your leadership approach.
We want to thank the team that continues to support us in producing, editing and sharing our work. Jonah Smith for the heartfelt intro music you hear at the beginning of each podcast. We LOVE it. Hillary Rideout for writing descriptions, designing covers and helping us share our work on social media. Chad Penner for his superpower editing work to take our recordings from bumpy and glitchy to smooth and easy to listen to episodes for you to enjoy. From our hearts, we are so thankful for this team and the support they provide us.
Next Episode
Trust, Emotional Regulation and the Route to Human Connection
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Psychologist Dr. Jody Carrington joins us to discuss the paradoxical nature of being human: we are biologically wired for connection, yet struggle to truly see each other. Drawing from her work with first responders and children, she explains how emotional regulation builds trust and why distrust often stems from trauma rather than choice.
We explore how digital connectivity, sleep deprivation, and fractured attention hijack our nervous systems, undermining our capacity for trust and empathy. Dr. Carrington offers simple yet transformative practices that serve as neurobiological interventions and suggests that humanity's purpose may be helping each other navigate life with greater calm and compassion.
Listen to discover how practicing emotional regulation might be the revolution our disconnected world needs most.
We want to thank the team that continues to support us in producing, editing and sharing our work. Jonah Smith for the heartfelt intro music you hear at the beginning of each podcast. We LOVE it. Hillary Rideout for writing descriptions, designing covers and helping us share our work on social media. Chad Penner for his superpower editing work to take our recordings from bumpy and glitchy to smooth and easy to listen to episodes for you to enjoy. From our hearts, we are so thankful for this team and the support they provide us.
Trust on Purpose - How Would a Trust-Building KPI Benefit Your Company?
Transcript
Hi, my name is Charles Feldman and my name is Ila Edgar. And we are here for another episode of Trust on Purpose. And before you jump in, Charles, I have to say. We have two special guests. I'm not gonna say anything about them, but I am gonna say I am already deeply madly in love with both of them. So I can't wait to share this with you And this conversation, Charles, over to you?
Yes, and I have to say I'm in love with them both too. They're both colleagues and friends. Sandra Rose and
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