#014 - Monday Morning Update with a talk with Claus Vestergaard from Radisson Hotels

06/07/21 • 26 min

Welcome to our Monday Morning Update on June 7th, 2021.
In today's Monday Morning Update we have a talk with Claus Vestergaard from Radisson Hotels Group. Claus Vestergaard is the Global Account Director for Meetings & Events.
Today we are talking about how the hotel industry have been the last year and how Claus Vestergaard sees the reopening from a Radisson point of view. He also gives a comment on why the Radisson Rewards program suddenly was split in two - a US part and a part for the rest of the world - and if this have any impact on you as a frequent traveller.
Thank you for listening - we sincerely appreciate your time!
Visit us at our homepage at www.travelplusloyalty.com and www.insideflyer.dk

Previous Episode

#013 - Monday Morning Update with a talk with Peter Lawrance on his work on inflight services and products

Welcome to our Monday Morning Update on May 17th, 2021.
In today's Monday Morning Update we have a talk with Peter Lawrance, who earlier had the global responsibility for all product development, menu design, planning & operational execution for all onboard products & services in SAS and British Airways.
His last responsibility was with Etihad, where he was Head of Etihad’s Five Star culinary team and had the global responsibility for all inflight and lounge product development for the complete route network for EY worldwide.
Now he is a freelance consultant that helps airlines withing the area of Inflight Catering and Products.
Today he is the guest in our Monday Morning Update, where the theme is exactly inflight service and products. We talk about the consequence of COVID-19, what is the work about and what is the work involved to do a good inflight service and interesting products.
Peter shares examples of the introduction of Mikkeller beers to SAS, Lojröm, Ringa Apple Must that you have seen if you have tried SAS Plus or SAS Business Class.
Questions like sustainable offerings is also talked about and how this will impact the inflight service onboard.
Links:

You can read more on Peter Lawrance on his LinkedIn profile here.

Thank you for listening - we sincerely appreciate your time!
Visit us at our homepage at www.travelplusloyalty.com and www.insideflyer.dk

Next Episode

#015 - The Travel + Loyalty A-Team - A talk about Loyalty

Welcome to our first episode with the Travel + Loyalty A-Team on a talk about Airline Loyalty.

Today we are happy to be able to introduce something new on the Travel + Loyalty podcast series.
We welcome our Monday Morning A-Team, which are team of experience industry people or savvy frequent flyvers. We will invite our A-Team in from time to time to discuss topics of interest and industry news.
Todays topic for the A-Team are airline loyalty and how it have developed during the last year with the covid-19 pandemic. The main question for today is how loyal is the loyalty schemes towards the travellers and how loyal is the travellers towards the schemes?
We have both experience people from the airlines point of view and frequent flyvers to discuss airline loyalty.
Today's A-Team are:

Patrick Menzies - 34+ years in the industry - Previously South African Airways
Henrik Lund - 30 + years in the industry - Previously Air Canada (also worked at SAS, Agean and Emirates)
Allan Hoffery - 30+ years in the industry - Previously Singapore Airlines
Henrik Schlotfeldt - Experienced Freuqent Flyer (top status in SAS and Emirates)

And the host is Henrik Olsen, Experienced Frequent Flyer with top status in SAS and British Airways and priously Flying Blue and Emirates.
Thank you for listening - we sincerely appreciate your time!
Visit us at our homepage at www.travelplusloyalty.com and www.insideflyer.dk