4. Culture on the frontlines - Centrelink and Robodebt

In the second episode of two episodes exploring the culture in DHS and how it contributed to Robodebt, Danielle takes us through the pressures being experienced on the frontline in Centrelink.
From the rise of employee engagement surveys, the use of temporary labour hire, to the decline of unions, this episode explores the importance (and challenge) of knowing what's going on the frontlines.
You can find the Centrelink culture review we discussed here.
This podcast was recorded on Kaurna land, and we recognise Kaurna elders past and present. Always was, always will be.
Intro grab features Mr Scott Britton, 8 November 2022

Now for some appropriately bureaucratic disclaimers....
While we have tried to be as thorough in our research as busy full time jobs and lives allow, we definitely don’t guarantee that we’ve got all the details right.
If you want rigorous reporting on Robodebt, we recommend the work of Rick Morton at the Saturday Paper, Chris Knaus and Luke Henriques-Gomes at the Guardian, Ben Eltham at Crikey, Julian Bajkowski at The Mandarin, and of course, the Robodebt Royal Commission itself.
Please feel free to email us corrections, episode suggestions, or anything else, at [email protected].
Thanks to PanPot audio for our intro and outro music.
'Til next time!