Data-Driven Decisions in Vacation Rental Management with JJ King of Beachside VR

12/03/24 • 26 min

In this episode of The Vacation Rental Show: How We Grow, host Lynell Gordon is joined by JJ King, the co-founder of Beachside VR. Together they explore:

Enhance guest experiences and streamlining operations with new technology
Authentic communication
Effective reputation management
Building a strong online presence
Collecting and analyzing data to make decisions about property management and maintenance

JJ King is the co-Founder of Beachside VR, a locally owned and operated vacation rental management company headquartered in downtown Cocoa Beach, Florida. Beachside VR offers investors end-to-end service, from marketing properties and managing the rentals, to coordinating year-round preventative and responsive maintenance. JJ is also a Member of the Board of Directors at the Vacation Rental Management Association (VRMA), and on the Board of Advisors at NowBoarding.
This episode is sponsored by Streamline.
Episode Highlights: [08:51] JJ says that the first step in Beachside VR’s reputation management process is a checkout survey done on the Suiteop app. Once a guest has finished their stay, they are asked to rate their experience between one and five stars. JJ outlines how if a guest rates five stars, they are directed to Google to leave a review, whereas for anything less than five, the entire customer service team receives an internal Slack notification that prompts them to contact the guest. JJ says that this proactive approach allows the team to “catch something before it goes public”. The key here is to make the guest feel heard. [15:33] Discussing the technologies that people start with to help save time and to manage reputation, JJ recommends Zapier (though notes that this depends on what their software can integrate with). Zapier’s "if-then" structure allows for easy automation. For instance, JJ highlights how Zapier can set a trigger where receiving an email automatically sends a Slack notification. This program’s capabilities mean it is possible to quickly improve efficiency across a range of processes. [24:59] JJ looks forward to the possibilities offered by AI messaging, with a particular focus on guest messaging. Although this tool currently lacks the authenticity required to be rolled out to Beachside VR’s customers, in the future JJ believes more and more rental businesses will communicate using AI. Indeed, he highlights a number of operators that already fully automate all their messages to customers. JJ stresses that in the hospitality business, the key is to blend efficiency with personal touch. He adds that he’s “worried about losing that personal touch in the hospitality space”, so anticipates some brands differentiating themselves by emphasizing human interaction, perhaps even branding themselves AI-free to attract guests who value personal engagement. If you enjoyed this episode, make sure to:

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Episode Resources:
👉 Google - https://bit.ly/gp-how-we-grow
👉 Apple - https://apple.co/3lYc2gU
👉 Spotify - https://spoti.fi/3InYanV
👉 bCast - https://bit.ly/hwg-podcast
👉 iheartradio - https://ihr.fm/3Z8qqlg
👉 RSS - https://bit.ly/how-we-grow-rssThe Vacation Rental Show is handcrafted by our friends over at: fame.so
Previous guests include: Jim DeVos of Best Beach Getaways, Stacy Wesson of Cascara Vacation Rentals, Michael Friedman of The Simple Life Hospitality, Steve Caron of Inhabit, John An of TechTape, Jessica Gillingham of Abode Worldwide, Justin Ford of Breezeway, Mahwussh Alam of One Perfect Stay, Lisa Stinnett of Inhabit, and many more.
Check out the three most downloaded episodes:

Are you a vacation rental industry leader looking to share your expertise? We're seeking innovative voices to join our conversation about growing and scaling vacation rental businesses.
The Vacation Rental Show reaches thousands o...

In this episode of The Vacation Rental Show: How We Grow, host Lynell Gordon is joined by JJ King, the co-founder of Beachside VR. Together they explore:

Enhance guest experiences and streamlining operations with new technology
Authentic communication
Effective reputation management
Building a strong online presence
Collecting and analyzing data to make decisions about property management and maintenance

Subscribe, rate, and review
Share this episode

Previous Episode

Driving Growth Through Clear Practical Advice with Stuart Pack of Bluewater Associates of Emerald Isle, Inc.

In this episode of The Vacation Rental Show: How We Grow, host Lynell Gordon is joined by Stuart Pack, the Chief Executive Officer at Bluewater Associates of Emerald Isle, Inc.. Together they explore:

Stuart’s two decades of industry experience
Enhancing guest experiences
Fostering team collaboration
Effective management strategies
The importance of transparency with homeowners
Setting measurable goals
The power of community support among competitors
The role of AI in the industry

Stuart Pack is the CEO at Bluewater Associates of Emerald Isle, Inc., who aim to be the premier real estate and vacation rental company in the Southern Outer Banks by providing the best service to families who vacation, live, and invest here all while making a positive contribution to their community. The Bluewater Vacation Rentals firm includes the Vacation and Annual Property Management Division along with linens, housekeeping, maintenance, and their pool and spa departments which employ over 100 professionals. Before this, Stuart was Vice President of Rentals at Atlantic Realty of the Outer Banks, and VP / COO at Carolina Retreats. This episode is sponsored by Rental Guardian.Episode Highlights: [02:55] Stuart recommends a guest-centric approach to property managers. After all, as Stuart says, “without the guests we don’t have anything”. This approach includes the booking process, pre-arrival emails, and their stay. Stuart adds that this even extends to post-stay reviews, suggesting that property managers respond to every piece of feedback and learn from them. By listening to guests and prioritizing feedback, companies can build a thriving vacation rental business. Stuart says that, while there can often be a debate between being owner-centric and guest-centric, his advice is to be both![12:28] Budget and KPIs are two of the most important areas for property managers to evaluate. Stuart recommends analyzing the various revenue streams, such as commissions, fees, and the potential for future earnings, in order to identify areas of strength and opportunities for improvement. Likewise, applying this approach to expenses will also highlight inefficiencies and positive takeaways. Stuart suggests bonus opportunities for staff, particular in relation to upselling services such as early check-in, which can generate additional revenue.
[25:27] Stuart emphasizes communication and teamwork when it comes to working with homeowners. He advocates for regular maintenance plans and clear financial statements in order to avoid surprises. Accessibility is important for homeowners, which is why Stuart provides them with his personal cell phone number. As well as demonstrating trust, it also means Stuart can proactively resolve issues. He outlines a number of occasions where this transparency and honesty has improved relations with homeowners.
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Episode Resources:
👉 Google - https://bit.ly/gp-how-we-grow
👉 Apple - https://apple.co/3lYc2gU
👉 Spotify - https://spoti.fi/3InYanV
👉 bCast - https://bit.ly/hwg-podcast
👉 iheartradio - https://ihr.fm/3Z8qqlg
👉 RSS - https://bit.ly/how-we-grow-rss
The Vacation Rental Show is handcrafted by our friends over at: fame.so
Previous guests include: Jim DeVos of Best Beach Getaways, Stacy Wesson of Cascara Vacation Rentals, Michael Friedman of The Simple Life Hospitality, Steve Caron of Inhabit, John An of TechTape, Jessica Gillingham of Abode Worldwide, Justin Ford of Breezeway, Mahwussh Alam of One Perfect Stay, Lisa Stinnett of Inhabit, and many more.
Check out the three most downloaded episodes:

Are you a vacation rental industry leader looking to share your expertise? We're seeking innovative voices to join our conversation about growing and scal...

Next Episode

Differentiating Your Vacation Rental Business in a Crowded Market with Meredith Rumsey of Vacation Rental Co

Join Lynell Gordon as she is joined by Meredith Rumsey, Director of Operations And Business Development at Vacation Rental Co. Together they explore:

Meredith’s career path
Launching a mid-term rental business
A unique mid-term rental model
The challenges of transitioning from employee to business owner
Building strong relationships with property owners and guests
Practical advice for aspiring property managers
Finding a niche in a competitive market

Meredith Rumsey is Director of Operations And Business Development at Vacation Rental Co, a partnership comprising a well-established housekeeping company, a certified public accountant, and a veteran of the hospitality industry. VRC does standard short-term vacation rentals as well as 30+ night rentals, and provides stress-free and comprehensive all-in-house property management. Before working at VRC, Meredith was Director of Strategy and Business Development at Mountain Vacation Lodging. This episode is sponsored by LiveRez.Episode Highlights [01:02] Traditionally, short-term rentals have been Vacation Rental Co’s “bread and butter”, according to Meredith. However, since zoning restrictions are limiting where short-term rentals can operate, VRC are now shifting to mid-term rentals. Meredith explains that mid-term rentals are those that last for thirty nights or more. This model benefits people who bought homes that are now restricted from renting them out on a short-term basis due to the new zoning laws. Meredith outlines how this approach kills two birds with one stone: by offering mid-term rentals, they provide solutions for these homeowners while meeting a growing demand from renters who want longer stays. [12:20] Meredith discusses the issues faced by a small business, as opposed to a large one. As the main point of contact for her vacation rental business, she has to juggle responsibilities, from answering emails and managing listings on online travel agencies (OTAs), to handling legal contracts. Meredith describes the challenges of balancing the budget between growth and infrastructure. In short, how much to invest in marketing to grow the business vs. how to strengthen operations? Finding the right balance is especially difficult for a smaller operation, especially when funds are tight. [18:28] Meredith highlights the importance of carving out a niche in the property management industry. Since the market is saturated with property managers delivering similar services, Vacation Rental Co specialized within a smaller market: the mid-term rental space. Meredith notes how although Vacation Rental Co are relatively small, being the only business focused on this area gives them a larger market share. She recommends differentiation, using the examples of adopting a travel agent-like approach or partnering with a local business. It’s crucial to find ways to stand out. If you enjoyed this episode, make sure to:

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Episode Resources:
👉 Google - https://bit.ly/gp-how-we-grow
👉 Apple - https://apple.co/3lYc2gU
👉 Spotify - https://spoti.fi/3InYanV
👉 bCast - https://bit.ly/hwg-podcast
👉 iheartradio - https://ihr.fm/3Z8qqlg
👉 RSS - https://bit.ly/how-we-grow-rss
The Vacation Rental Show is handcrafted by our friends over at: fame.so
Previous guests include: Jim DeVos of Best Beach Getaways, Stacy Wesson of Cascara Vacation Rentals, Michael Friedman of The Simple Life Hospitality, Steve Caron of Inhabit, John An of TechTape, Jessica Gillingham of Abode Worldwide, Justin Ford of Breezeway, Mahwussh Alam of One Perfect Stay, Lisa Stinnett of Inhabit, and many more.
Check out the three most downloaded episodes:

Are you a vacation rental industry leader looking to share your expertise? We're seeking innovative voices to join our conversation about growing and scaling vacation rental businesses.
Th...