COVID-19 & Skiing Podcast #9: Alterra CEO Rusty Gregory – “We’re Continuing to Strengthen Our Offerings”

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What this is: This is the ninth in a series of conversations exploring the ski industry fallout from the COVID-19-forced closure of nearly every ski area on the continent in March 2020. Click through to listen to the first eight: author Chris Diamond, Boyne Resorts CEO Stephen Kircher, Magic Mountain President Geoff Hatheway, NSAA CEO Kelly Pawlak, Berkshire East/Catamount Owner & Goggles for Docs founder Jon Schaefer, Shaggy’s Copper Country Skis Cofounder Jeff Thompson, Doppelmayr USA President Katharina Schmitz, Mt. Baldy GM Robby Ellingson

Who: Rusty Gregory, Alterra Mountain Company CEO

Why I interviewed him: Because as skiing has evolved into a megapass-anchored duopoly that has trained consumers to feel entitled to cheap access to as many mountains as possible, the consequences of those large players’ decisions has been amplified considerably. When Vail and Alterra shut down their entire North American networks of nearly 50 ski areas on March 14, the impact reverberated in immediate and wide-ranging ways that would have been difficult to imagine even five years ago. Now, as both step out of the wreckage and try to make good with passholders still fuming about shortened seasons while acknowledging that next season isn’t close to being assured, we are collectively witnessing the kind of real-time business adaptation that normally takes years to occur. How Alterra resets the Ikon Pass now will influence not only how smaller mountains adjust their offerings, but what skiers’ pass expectations will be long after Covid-19 has burned out. Looming over all of this is the possibility that the 2020-21 ski season could be a very dystopian, socially distant affair, with capacity limits and restricted access to just about everything. How Alterra is evolving in the shutdown’s aftermath and preparing for the possibility of a very odd 2020-21 season is one of the most important stories in skiing right now.

Alterra’s Steamboat ski area in February 2020.

What we talked about: How the shutdown progressed and the catalysts behind the ultimate decision to close; how using Crystal Mountain as a laboratory told them social distancing at massive ski areas was unsustainable; the chaos and uncertainty of March 14, which turned out to be shutdown day; the creeping atmosphere of fear in ski towns as the virus spread; the impossible decision of shuttering 15 North American ski resorts in the midst of peak season when hundreds of thousands of skiers are planning on booting up the next day; second-guessing the shutdown decision and how long those doubts lasted; dealing with Angry Ski Bro in the moment; Dude Brah are you really going to shut Squaw when we’re about to get dumped on?; managing thousands of layoffs and furloughs and helping move those who wanted t...