The Risky Health Care Business

What she does: Dr. Wiens is a senior fellow at the University of Pennsylvania, director of the Penn Master’s in Medical Education Program and the Penn Health Professions Education Certificate Program, and academic director of the PennCLO Master’s Program, as well as teaching various graduate-level and executive-format courses. Dr. Wiens is also co-founder and chief research officer of Big Sky Leadership Labs, where she leads and conducts evidence-based research on executive performance, emotional intelligence, burnout, and resilience. She has designed and delivered over 2,000 leadership development programs focused on helping leaders build and leverage their emotional and social intelligence to amplify their positive impact and protect themselves from burnout. Her work has been featured in the Harvard Business Review as well as published in her book "Burnout Immunity". She is also a sought-after international speaker.

On risk: "It's [speaking about burnout] absolutely a risk to individuals. The effects of burnout aren't just psychological, they're physical as well. They also affect our ability to learn and adapt, and burnout affects our relationships, burnout affects our performance. Take performance, for example, there are studies that clearly show a relationship between burnout and patient experience. Other studies that show relationship between burnout and medical errors. There's a direct correlation between physicians who are burned out and higher medical error risks. And then of course, there are risks to organizations as well, lost productivity or lower productivity, more sickness days, higher turnover, and patient experience scores. You name it. If you look at different metrics that health care organizations are measuring, you can if you look really closely, you can tie those to a physician's well-being, whether it's burned out or they're engaged."

Copyright 2024 SpringParker

What they do:

Dr. Debra Henneberry, EdD is an Assistant Professor in the College of Aviation and Transportation Technology at Purdue University. She's an experienced commercial pilot, flight instructor, and aeronautics professor. Prior to her current role she served as Assistant Professor in the Aviation Department at Vaughn College of Aeronautics and Technology in New York City. She also served as a government administrator for several years. Dr. Henneberry has worked as a first responder and emergency medical technician for over ten years. Her research interests focus on human factors and she has spoken about pilot training at a number of international aviation psychology conferences.

Professor Abner Flores is a Senior Lecturer in the School of Aviation and Transportation Technology at Purdue University. He is an experienced ex-military pilot, navigator, and aircraft technician, who has served in both, the U.S. military and the Honduran Air Force. Over the last 11 years, he has been traveling around the world, teaching and training professional pilot courses in several countries throughout Europe, the Middle East, and lecturing in colleges and universities across the U.S. Prior to coming to Purdue University, Professor Flores was a lecturer at the University of Nebraska-Kearney, Aviation program. At Purdue, his research interests are focused on Human-Interactive Pilot Enhancing Performance Technologies (Simulation), Data Science for business processes modeling in aviation and Neuroergonomics. He currently teaches courses in Aerospace Vehicle Systems Design, Analysis And Operations, and Human Factors for Flight Crews.

On risk:

"Risk is something that we look into, from every possible perspective associated to whatever it is that there is anything going on, with the understanding that when we think risk it's a constant ... When we focus on what it is that we are trying to accomplish, and in this case as far as in aviation is simply we minimize risk, we become safer. And guess what, when we reduce those levels of risk, we become safer, automatically at the same time we are becoming higher performers. And that's what we want. We want to perform at our best. And so risk gets to be where it needs to be down there and we can fly above it ... Fatigue is culprit number one, or threat number one, to what we call in aviation situational awareness. It means that you're not anymore connected with the environment, you're not anymore within our concepts of aviation connected with the airplane, you are not any more connected with any one of the systems, you're going to be seeing without seeing ... People under emergency situations may revert back to their native when under stress ... Everybody must be involved in risk because risk affects us all ... If the human element is not up to speed, and that typically is unfortunately the case, then there are going to be issues needing to be resolved."

Copyright 2024 SpringParker

Welcome to The Risky Health Care Business Podcast, where we help you prepare for the future by sharing stories, insights, and skills from expert voices in and around United States health care. I'm your host, Scott Nelson, a guy that grew up in Ohio and has been working all over the United States during my 20 plus year and counting career in the health care industry. I'm on a mission to inform, educate, and help organizations and individuals throughout dental, medical, and veterinary care with risk while hopefully having some fun along the way.

This podcast is not about health care as a risky business investment. It's about the risk that's involved in health care. Risk can mean many things to many people. We talk with professionals at the forefront of health care and discuss: What is risk in health care? Why is there risk in health care? How can risk be managed?

The yearly numbers and dollar amounts of adverse events in health care continue to increase. Cyberattacks. Disaster incidents. Legal matters. What could slow down or shut down your health care business? Or even worse? Risk can no longer be ignored. A risk versus reward mentality must also be coupled with risk versus regret. Are you 100% certain that you and your business would survive a shock event? Gambling that an adverse event will never happen is not a viable approach to running a health care business. It's time to transform the model from reactive to proactive.

We talk about risk around topics and themes like cash management and what affects your financial positions, the economy and interest rates, patients and unemployment, staffing, technology, and more.

We share information that can apply to any health care organization anywhere in the US, ranging from one doctor practices to large, integrated systems or organizations, from small towns and rural communities, to big cities and urban settings. And any person working in or with health care, from clinicians to staff to allied collaborators.

In this podcast you'll hear in-depth interviews, powerful insights, resourceful skills, and more from people at the forefront of this exciting time in the health care industry. Some of the guests include Tamara Johnson, Vice President Quality and Risk Management at Phoenix Children's Hospital in Phoenix, Arizona. "When we hear the word risk, likely not always positive. Most of the catastrophic events that occur is because the risk wasn't anticipated." Dr. Paul Casamassimo, board certified pediatric dentist, professor emeritus at The Ohio State University, and attending dentist at Nationwide Children's Hospital in Columbus, Ohio. "It's really understanding risk. The different layers of risk. Ask yourself: Am I covered? Am I protected? One of the things that we don't really appreciate is hidden risk. Dentistry has barely scratched the concept of risk and safety." Colin Carr, CEO of CARR, a national health care real estate company. "When it comes to the economics, it's going to affect cash flow, it's going to affect profitability. Looking at all the different areas where you can lose or win money. If you miss a negotiation deal point, that's pretty significant."

We publish a new episode every two weeks, a long form guest interview around 30 minutes. You can find a complete list that's easy to navigate in the resource center section of the SpringParker website, springparker.com, or click the Listen link in the episode to listen and subscribe for free on your platform of choice. Each episode has show notes to help you navigate the episode along with a full episode transcript.

The show is The Risky Health Care Business Podcast. It's available Tuesday, August 29 and it's every other Tuesday. And you can subscribe now.

Accelerating health care performance is creativity, not just productivity. Thank you for joining me.

Copyright 2024 SpringParker

Welcome to The Risky Health Care Business Podcast, where we help you prepare for the future by sharing stories, insights, and skills from expert voices in and around the United States health care world. I'm your host, Scott Nelson, a guy that grew up in Ohio and has been working all over the United States during my 20 plus year and counting career in the health care industry. I'm on a mission to inform, educate, and help organizations and individuals throughout the dental, medical, and veterinary health care industry with risk while hopefully having some fun along the way.

But how did I get on this risk mission? It began back in the spring of 2020. COVID was exploding all over the world, including the United States. The future was unknown because of an unanticipated adverse event. Hospitals were treating more patients than capacity limits. Health care practices were forced to close - some temporarily, some permanently - prompting banks and other financial institutions to receive calls from health care providers all over the country saying they would not be able to pay their loans. An unanticipated adverse event can happen at any time and take any form. COVID show the importance of planning and preparation.

So what is risk in health care? Where is it? How can you prepare for risk and overcome it? What are the challenges facing participants in the health care industry today. We're in a transformational time in health care. Have our models evolved to meet the moment? Risk can no longer be ignored. A risk versus reward mentality must also be coupled with risk versus regret. Gambling that an adverse event will never happen is not a viable approach to running a health care business. It's time to transform the model from reactive to proactive.

In this podcast, you'll hear in depth interviews, powerful insights, resourceful skills, and more from people at the forefront of this exciting time in the health care industry. We publish a new episode every two weeks, a long form guest interview around 30 minutes. You can find a complete list that's easy to navigate in the resource center section of the SpringParker website, springparker.com, or click the Listen link in the episode to listen and subscribe for free on your platform of choice. Each episode has show notes to help you navigate the episode along with a full episode transcript.

The show is The Risky Health Care Business Podcast. It's available Tuesday, August 29, and it's every other Tuesday. And you can subscribe now. Accelerating health care performance is creativity, not just productivity. Thank you for joining me.

Copyright 2024 SpringParker

What she does: Rebecca is the founder of Adelman Law Firm in Tennessee. Her practice is concentrated in healthcare and insurance defense and business litigation, and includes representation of insurance companies and long-term care providers and their insurers - both regionally and nationally. The firm also provides claims management services to senior living insurance companies. Rebecca is involved in state and national legislative matters on behalf of the healthcare industry and serves as Legal Advisor for the American Assisted Living Nurses Association and the National Association of Health Care Assistants. She founded the National Long-Term Care Defense Summit, co-founded the Adelman-Mettle Palliative Care Alliance, and is a member of Claims and Litigation Management Alliance. In addition, Rebecca is a published author and national speaker and contributor.

On risk: "Risk in senior living is multifaceted, there are so many aspects of senior living ... How we define, view, and think about risk, really depends on that we all agree there are varying types of risks in senior living. There's obvious risks of injury, or just an incident and an outcome, a negative outcome, but then there are a lot of other risks, emerging risks, and some smoldering risks, all sorts of risks embedded in all of these little subparts of the ecosystem ... There's so much at stake where risk is concerned in senior living that the importance of considering it cannot be overemphasized. We need to really appreciate how risk is managed in organizations because risk management is everyone's business, it's everyone's responsibility ... From my vantage point along the whole risk spectrum, I'm showing up at the 9s and the 10s and moving down the risk spectrum into the 6s and 7s. The real place for everyone to begin in its least complex form, with all types of risk management, to mitigate risks, to hopefully eliminate risk, certainly to identify it so it doesn't come up, is really when it's in the 1s and the 2s. Proactivity would be the word of the day ... Here's the ticket, the real small key that opens up the big door is implementation. You've got to implement across your organization."

Copyright 2024 SpringParker