The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions - The importance of Wowing Customers: a chat with Lucas Judice from Freatz.com

The importance of Wowing Customers: a chat with Lucas Judice from Freatz.com

06/03/24 • 38 min

The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions

In this episode of the Restaurant Technology Guys podcast, the host welcomes Lucas Judice, the founder of Freet, a technology company focusing on improving customer experience through a deep understanding of consumer behavior. Originally from Brazil and a former lawyer, Lucas transitioned into technology and entrepreneurship after moving to the U.S. to pursue a master's degree. Freatz stands out by offering a unique method of collecting and analyzing consumer feedback at no net cost to restaurants, using AI to delve into consumer perceptions and behaviors. Lucas explains how Freatz incentivizes customers to provide feedback, leading to actionable insights for restaurants. Success stories are shared, highlighting Freatz impact on enhancing the dining experience and increasing sales by attentive adjustments based on consumer feedback. Freatz approach not only aids in operational improvements but also helps in identifying hidden opportunities for revenue growth. For restaurant operators and owners interested in elevating their customer experience and understanding the 'wow' factor through AI-driven insights, Freatz offers a promising solution.
00:00 Welcome and Introduction to the Guest
00:41 Lucas's Journey from Brazil to Tech Entrepreneur
02:01 The Birth and Mission of Freatz
06:03 Deep Dive into Freatz: Concept and Impact
09:19 Challenges and Solutions in Restaurant Feedback
14:28 Consumer Experience with Freatz
19:02 The Restaurant's Perspective: Utilizing Data for Growth
23:15 Leveraging AI for Enhanced Consumer Insights
31:50 Success Stories and the Freets Model Explained
35:59 How to Connect with Freets and Closing Thoughts

Previous Episode

Exploring the World of Ghost Kitchens with Wesley Li

This podcast episode from the 'Restaurant Technology Guys' features a conversation with Wesley, a restaurateur who operates exclusively out of a ghost kitchen space in partnership with Cloud Kitchens. Wesley shares insights on the unique challenges and advantages of running a delivery-only restaurant, the definition and operational intricacies of ghost kitchens, and the strategy behind focusing on Asian fusion cuisine. Discussions also delve into the technological aspects and customer experience enhancements facilitated by Cloud Kitchens, alongside Wesley's vision for scaling and refining his delivery-only business model. Key highlights include the iterative process of menu development, maintaining a crisp product upon delivery, and strategies for customer retention and satisfaction.
00:00 Welcome and Introduction to the Podcast
00:18 Meet Wesley: The Ghost Kitchen Innovator
00:59 Exploring the Ghost Kitchen Concept
02:52 The Culinary Journey: Asian Fusion in a Ghost Kitchen
04:03 The Strategy Behind Delivery-Only Services
11:02 Expanding Within the Cloud Kitchen Model
17:34 Tech and Operations in a Cloud Kitchen
22:30 Creating a Memorable Food Experience
26:12 Customer Engagement and Feedback
31:03 Discovering Cloud Kitchens and Wesley's Brands

Next Episode

Elevating the Burger Experience with Tech and Teamwork: A Chat with Patric from Bobby's Burgers

In this episode of the Restaurant Technology Guys podcast, the host interviews Patric, the vice president of operations for Bobby's Burgers by Bobby Flay. Patric shares insights into his extensive background in the restaurant industry, including his experiences before joining Bobby's Burgers, like working with Cold Stone Creamery and a significant sushi brand. The discussion delves deep into how Bobby's Burgers leverages technology to ensure recipe consistency, enhance kitchen efficiency, and improve customer service, particularly highlighting their use of clamshell grills for perfect burger cooking and kitchen technology for order accuracy. Patric also touches on the brand's growth strategy, franchise opportunities, and the critical role of selecting the right technology and partnerships to support their vision. The episode concludes with a discussion on the importance of enhancing the guest experience through technology, including off-premise dining solutions and future plans for Bobby's Burgers expansion and franchising opportunities.
00:00 Welcome to the Restaurant Technology Guys Podcast
00:14 Introducing Patric from Bobby's Burgers
01:02 Patric's Journey in the Restaurant Industry
02:26 The Concept Behind Bobby's Burgers
04:56 Leveraging Kitchen Technology for Quality and Efficiency
07:30 Exploring the Impact of Technology on Franchise Consistency
18:08 The Evolution of Off-Premise Dining and Packaging Innovations
25:04 Embracing AI for Enhanced Customer Experience
30:57 Future Plans and Franchise Opportunities with Bobby's Burgers
35:50 How to Learn More About Bobby's Burgers Franchising

The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions - The importance of Wowing Customers: a chat with Lucas Judice from Freatz.com

Transcript

00:00:02.399

This is the Restaurant Technology Guys podcast. Helping you run your restaurant better.

Jeremy00:00:11.557

Welcome back to the restaurant technology guys podcast. I thank everyone out there for joining us. as I say, each and every time I know you guys have got lots of choices, so I appreciate you guys spending time, with us today, we are joined by a technologist that, I got introduced through a mutual friend and, I think Lucas is doing