EP 68 | Antonia Hock - Strengthening Your Resilience Muscles By Taking Inspired Action

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About Antonia Hock -

Antonia Hock is the Global Head of The Ritz-Carlton Leadership Center where she leads a dynamic advisory business focused on innovating the Customer Experience (CX) and Talent Experience (TX) for clients worldwide. She is a sought-after, author, thought leader and frequent global keynote featured speaker, and considered a global expert on organizational transformation and building experience-based brands, creating a culture of customer-centricity, empowering employees and issues around diversity in the workforce, and innovating experiences for the future. She was recognized by Luxury Daily as one of the Top 25 Women to Watch in 2018 and 2019 — an annual list of women executives who show the potential to make a difference in the luxury business in the year ahead. Her passion for highly differentiated customer experiences grounded in employee excellence has created exceptional brand loyalty across segments and industries. .

Connect with Antonia

Website: https://ritzcarltonleadershipcenter.com/

LinkedIn - Antonia Hock: https://www.linkedin.com/in/antonia-hock/

LinkedIn - The Ritz Carlton Leadership Center: https://www.linkedin.com/company/the-ritz-carlton-leadership-center/

Instagram: https://www.instagram.com/antoniahock/

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