Banking transformed: CX improvements for achieving growth.
08/05/24 • 27 min
In this first episode we dive into how the Banking and Financial Services sectors are being transformed through enhanced customer experience (CX) strategies.
With insights from Michael Neuberg, Head of Global Service Line for Banking , Financial Services and Insurance in SPS, we'll discover how automation and AI are revolutionizing these industries by making services faster, more efficient, and more personalized.
From chatbots and fraud detection to automated loan processing and underwriting, these technologies are not only improving service quality but also cutting costs.
But what about customer loyalty? We’ll explore how banks are boosting customer retention with personalized communication, proactive service offerings, and social media engagement. You will learn about the strategies that ensure seamless customer experiences across various channels, making sure individual needs are met effectively.
Lastly, we address the right mix of technology and strategic partnerships that would help companies remain competitive in a rapidly evolving landscape. We also discuss the potential risks associated with AI in banking, such as data privacy concerns and algorithmic biases.
Learn more:
https://www.spsglobal.com/en/technology-business-solutions/bfsi
In this first episode we dive into how the Banking and Financial Services sectors are being transformed through enhanced customer experience (CX) strategies.
With insights from Michael Neuberg, Head of Global Service Line for Banking , Financial Services and Insurance in SPS, we'll discover how automation and AI are revolutionizing these industries by making services faster, more efficient, and more personalized.
From chatbots and fraud detection to automated loan processing and underwriting, these technologies are not only improving service quality but also cutting costs.
But what about customer loyalty? We’ll explore how banks are boosting customer retention with personalized communication, proactive service offerings, and social media engagement. You will learn about the strategies that ensure seamless customer experiences across various channels, making sure individual needs are met effectively.
Lastly, we address the right mix of technology and strategic partnerships that would help companies remain competitive in a rapidly evolving landscape. We also discuss the potential risks associated with AI in banking, such as data privacy concerns and algorithmic biases.
Learn more:
https://www.spsglobal.com/en/technology-business-solutions/bfsi
Next Episode
When Insurance relies in AI
We're currently living through an AI revolution across numerous sectors, but how is it transforming the insurance industry?
How can insurers implement automation to improve customer satisfaction and streamline processes?
In this episode, we explore these critical questions with Christian Ott, Director of Global Solution Design Insurance at SPS.
Christian shares his expertise on automation's role in claims management, fraud detection, and data optimization, while highlighting strategies for effective implementation.
Listen to uncover how these technologies are redefining the future of insurance and driving impactful change.
Learn more:
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