Telco’s Customer Experience Goes Digital
04/08/21 • 26 min
Telecommunications: Providing a meaningful customer experience has long been a challenge in the telco industry, but technologies like chatbots that utilize AI and cloud-based services are changing those impressions. Guests Kevin Knowles and Paul Jacobs of Vodafone join Rick Lievano and Luca Cassani of Microsoft to talk about the new face of customer experience.
Click here for transcript of this episode.
Transform customer experiences: Use data-driven insights and AI to deliver personalized content and experiences to earn telecommunications customers for life.
Steve Franklin | LinkedIn [host]
Kevin Knowles, Vodafone | LinkedIn [guest] Paul Jacobs, Vodafone | LinkedIn [guest] Rick Lievano, Microsoft Corporation | LinkedIn [guest] Luca Cassani, Microsoft Corporation | LinkedIn [guest]
Visit our Media and Entertainment site and our Telecommunications site to learn more.
Telecommunications: Providing a meaningful customer experience has long been a challenge in the telco industry, but technologies like chatbots that utilize AI and cloud-based services are changing those impressions. Guests Kevin Knowles and Paul Jacobs of Vodafone join Rick Lievano and Luca Cassani of Microsoft to talk about the new face of customer experience.
Click here for transcript of this episode.
Transform customer experiences: Use data-driven insights and AI to deliver personalized content and experiences to earn telecommunications customers for life.
Steve Franklin | LinkedIn [host]
Kevin Knowles, Vodafone | LinkedIn [guest] Paul Jacobs, Vodafone | LinkedIn [guest] Rick Lievano, Microsoft Corporation | LinkedIn [guest] Luca Cassani, Microsoft Corporation | LinkedIn [guest]
Visit our Media and Entertainment site and our Telecommunications site to learn more.
Previous Episode
Transforming the Audience Experience
Media & Entertainment: The disruption to traditional channels and venues over the past decade, and the past year in particular, has driven media organizations to increasingly focus on personalized digital experiences. Industry veterans Virl Hill, Jennifer Cooper, and Marc Perez show how these entities can monetize these experiences while making sure they meet their audiences’ needs.
Click here for transcript of this episode.
Monetize content and experiences: Deliver personalized messaging, improve content monetization, and provide experiences that deepen audience engagement.
Steve Franklin | LinkedIn [host]
Virl Hill, Microsoft | LinkedIn [guest] Jennifer Cooper, Microsoft | LinkedIn [guest] Marc Perez, Microsoft | LinkedIn [guest]
Visit our Media and Entertainment site and our Telecommunications site to learn more.
Next Episode
How Data Personalizes the Media Experience
Media & Entertainment: The past year has accelerated the ability for media companies to deliver new, highly personalized experiences through comprehensive, data-driven insights. Jesse Redniss of Brave Ventures and Jennifer Cooper of Microsoft join Steve for this wide-ranging discussion about how these efforts are already delighting audiences.
Click here for transcript of this episode.
Know Your Audience: Understand and anticipate consumer preferences and behaviors through comprehensive data-driven audience insights. Use audience engagement strategies and customer analytics to understand your customer in depth.
Steve Franklin | LinkedIn [host]
Jesse Redniss, Brave Ventures | LinkedIn [guest]
Jennifer Cooper, Microsoft | LinkedIn [guest]
Visit our Media and Entertainment site and our Telecommunications site to learn more.
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