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The Manage Your Message Podcast

Jim Karrh, PhD

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The most direct path for you to grow your business might be hiding right in front of you -- in those everyday conversations with customers, clients, members, donors, friends, and other stakeholders. The Business Messaging Podcast, hosted by Jim Karrh, offers you insights, tips, inspiration, and practical advice--so that everyone close to the business can talk about it in a consistent, compelling way.
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12 Listeners

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Top 10 The Manage Your Message Podcast Episodes

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JJ Ramberg: Goodpods and Good Business

The Manage Your Message Podcast

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04/06/20 • 38 min

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How can today's business owner do well, do good, and do many things at once? Host Jim Karrh welcomes J.J. Ramberg, social entrepreneur and for 12 years host of MSNBC's "Your Business." Jim and J.J. discuss many topics including a new venture Goodpods, which is just launching to serve both podcast listeners and producers.

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04/06/20 • 38 min

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11 Listeners

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Learn By Teaching

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01/28/22 • 14 min

In this solo episode of the Manage Your Message Podcast, host Jim Karrh shares the practical reasons why effective leaders are not only lifelong learners but also teachers themselves. From his experiences as a speaker, trainer, and now also instructor at a top business school, Jim talks about how adopting the role of teacher in your business benefits (1) your personal knowledge base, (2) your mindset and assumptions, and (3) your organization overall.
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01/28/22 • 14 min

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Tim Pollard: Mastering the Moment

The Manage Your Message Podcast

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03/28/20 • 48 min

When it’s your big moment to speak to an audience, will you be ready?

In this episode of the Manage Your Message Podcast host Jim Karrh welcomes back Tim Pollard, CEO of Oratium and author of a new book Mastering the Moment: Perfecting the Skills and Processes of Exceptional Presentation Delivery.

Tim had a long career in Sales and Marketing for companies such as Unilever, Barclays Bank, and the Corporate Executive Board. As he has continued to develop his expertise in executive communications, sales messaging, and donor messaging, Tim has become a popular keynote speaker and a regular columnist for Forbes and Entrepreneur.

When we first spoke to Tim in episode 14, he shared insights on the fundamentals of presentation design (from his book The Compelling Communicator: Mastering the Art and Science of Exceptional Presentation Design). This conversation focuses on ways to make the most of your opportunities in the moment to influence others through presentation.

Among the topics that Jim and Tim discuss:

  • Why most people are uneasy about speaking to an audience (whether that be in business or, as Jim related, “Delivering a speech to semi-drunk people at a wedding reception”)
  • How the disciplines of message design and message delivery must fundamentally work together
  • The most common bad habits that undermine our effectiveness
  • Basic elements of the physical environment to consider and control
  • What “muscular language” means and how to use it
  • The mechanics involved with maintaining your energy, using humor, assessing the audience, and building trustworthiness

Links:

Check out Tim’s business Oratium, as well as his books:

https://www.oratium.com/our-services/our-books-new/

Listen to Tim’s first visit to the Manage Your Message Podcast, when he spoke about message design:

https://jimkarrh.com/podcast/episode-14-tim-pollard-the-architecture-of-exceptional-presentations/

Learn more about Jim Karrh’s speaking topics and testimonials:

https://jimkarrh.com/speaking

Check out a sample of Jim’s new book, The Science of Customer Connections: Manage Your Message to Grow Your Business:

https://jimkarrh.com/books

Follow Jim on Twitter:

https://twitter.com/jimkarrh?lang=en

Connect with Jim on LinkedIn:

https://www.linkedin.com/in/jimkarrh

Sign up for the Message Manager Memo weekly email https://jimkarrh.com/

or email [email protected]

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03/28/20 • 48 min

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Jeff Brown: Read to Lead

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08/22/21 • 40 min

Is it really true that "readers are leaders"? If so, then how can business professionals learn and practice great reading habits? Host Jim Karrh welcomes Jeff Brown, host of the Read to Lead Podcast and co-author of the new book Read to Lead: The Simple Habit that Expands Your Influence and Boosts Your Career.
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08/22/21 • 40 min

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Jeb Blount: Ink the Deal

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07/09/21 • 39 min

Most salespeople aren't good negotiators -- so says our guest Jeb Blount, a multiple bestselling author and "the hardest working man in sales." Host Jim Karrh talks with Jeb about his book Inked: The Ultimate Guide to Powerful Closing and Sales Negotiation Tactics that Unlock YES and Seal the Deal.

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07/09/21 • 39 min

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01/23/20 • 30 min

In this episode of The Manage Your Message Podcast host Jim Karrh begins a brief “solo” series of practical takeaways from his new book The Science of Customer Connections: Manage Your Message to Grow Your Business.

The first chapter of the book gets its own episode. It is titled “Your Message can be Your Business Advantage—If It Isn’t Hiding Somewhere.”

The potential growth engine for your business might be hiding...in plain sight. It is lurking in the everyday, real-time conversations in and around your business. In order to turn that engine on, you likely need to do some uncovering, organizing, and getting to work!

Offline conversations are far more common for word-of-mouth than are the online ones (even in this digital age). They also have more impact; people tend to place more importance and value in those conversations.

So, how can a business professional or leader take advantage of these everyday opportunities?

Jim recommends...

  • Simplify what business messaging entails (using the Message Management Model), and where you might need to focus your efforts
  • Consider the type of approach to use (hint: playbooks tend to work well)
  • Identify the business outcomes and growth metrics most important to you

Links:

Learn more about Jim Karrh:

https://jimkarrh.com/

Check out a sample of Jim’s new book, The Science of Customer Connections: Manage Your Message to Grow Your Business:

https://en.calameo.com/read/005570974156e126cc29e

Follow Jim on Twitter:

https://twitter.com/jimkarrh?lang=en

Connect with Jim on LinkedIn:

https://www.linkedin.com/in/jimkarrh

Sign up for the Message Manager Memo weekly email https://jimkarrh.com/

or email [email protected]

Listen and subscribe to The Manage Your Message podcast: iTunes and jimkarrh.com/podcast/

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01/23/20 • 30 min

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Jim Goes Solo: A Message for Growth

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02/03/20 • 18 min

In this episode of The Manage Your Message Podcast host Jim Karrh continues a four-part “solo” series of practical takeaways from his new book The Science of Customer Connections: Manage Your Message to Grow Your Business.

The first section of the book, including Chapters 2-4, is titled “A Message for Growth.” It’s important to note how words have great business value. As just one example, research showed how using one phrase versus another would equate to an $8,100 difference in the sales price of an average home in the U.S.! Yet the irony is that often the people who know the most, and who have the most they could potentially say, get tripped up on the message.

Among the topics that Jim covers in this episode:

  • The specific words that have proven popular in promotion and sales during the past 40 years
  • Why your vision or mission statement is not a great foundation for your external message
  • How professionals within an industry begin to sound similar over time
  • Why effective conversations are critical for demonstrating empathy – which in turn builds your professional trustworthiness

Links:

Learn more about Jim Karrh:

https://jimkarrh.com/

Check out a sample of Jim’s new book, The Science of Customer Connections: Manage Your Message to Grow Your Business:

https://en.calameo.com/read/005570974156e126cc29e

Follow Jim on Twitter:

https://twitter.com/jimkarrh?lang=en

Connect with Jim on LinkedIn:

https://www.linkedin.com/in/jimkarrh

Sign up for the Message Manager Memo weekly email https://jimkarrh.com/

or email [email protected]

Listen and subscribe to The Manage Your Message podcast: iTunes and jimkarrh.com/podcast/

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02/03/20 • 18 min

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03/02/20 • 42 min

Sales and marketing are in a constant state of change—driven by technology, talent, customers’ expectations, digital disruption, and more.

In this episode of the Manage Your Message Podcast host Jim Karrh welcomes one of today’s clearest voices for understanding those changes in the context of selling. Brent Adamson is best known as the co-author of the best-selling (and trend-setting) books The Challenger Sale and The Challenger Customer.

Brent is also the “Chief Storyteller” at Gartner, and hosts Gartner’s influential podcast “Lessons in Sales Leadership.” His academic credentials include the MBA from the University of Michigan and a PhD from the University of Texas. Much of his work for Gartner involves understanding what world-class business-to-business (B2B) sales and marketing practices look like today. As Brent relates, “Marketing and sales are becoming less synchronized with how buying is happening.”

Jim and Brent discuss a number of sales topics including...

  • Why customers are feeling overwhelmed—not just by the volume of information, but the volume of high-quality information
  • The state of sales and marketing evolution today
  • The types of disruption that B2B organizations are dealing with—and how they are doing
  • Brent’s assessment of the impact of The Challenger Sale and The Challenger Customer
  • The profound differences among sales reps who adopt “giving,” “telling,” or “sense-making” approaches with customers

Links:

Learn about Gartner and what they do:

https://www.gartner.com/en

See Brent’s LinkedIn profile and connect with him:

https://www.linkedin.com/in/brentadamson/

See Brent’s author page on Amazon:

https://www.amazon.com/Brent-Adamson/e/B005TYSQTY

Learn more about Jim Karrh’s speaking topics and testimonials:

https://jimkarrh.com/speaking

Check out a sample of Jim’s new book, The Science of Customer Connections: Manage Your Message to Grow Your Business:

https://jimkarrh.com/books

Follow Jim on Twitter:

https://twitter.com/jimkarrh?lang=en

Connect with Jim on LinkedIn:

https://www.linkedin.com/in/jimkarrh

Sign up for the Message Manager Memo weekly email https://jimkarrh.com/

or email [email protected]

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03/02/20 • 42 min

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Mack Collier: Turn Customers Into Fans

The Manage Your Message Podcast

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12/17/19 • 46 min

In this episode of the Manage Your Message Podcast host Jim Karrh welcomes Mack Collier, recently recognized by Forbes as one of the Top 25 Social Media Marketers in the world. Mack is a speaker, consultant, and the author of Think Like a Rock Star: How to Create Social Media and Marketing Strategies that Turn Customers Into Fans.

Among the topics Jim and Mack talk about...

  • The practical differences among “customers,” “fans,” and “influencers”
  • How stars such as Taylor Swift and Lady Gaga have been intentional in building massive followings – and the lessons that apply for almost any company
  • How and why major brands like Dell invest in brand ambassador programs or customer advisory panels
  • Why your marketing message, when transferred through fans, carries much more influence
  • What separates the companies who are very effective through social media versus everyone else (including the ways they gain feedback on product design and marketing)
  • The links among customer engagement, customer service, and overall customer experience
  • A great example from Maker’s Mark

Links:

Learn about Mack and his insights:

https://mackcollier.com

Check out Mack’s book Think Like a Rock Star: How to Create Social Media and Marketing Strategies that Turn Customers into Fans:

https://thinklikearockstar.com

Connect with Mack on LinkedIn:

https://www.linkedin.com/in/mackcollier/

Follow Mack on Twitter:

https://twitter.com/MackCollier

Learn more about Jim Karrh’s speaking topics and testimonials:

https://jimkarrh.com/speaking

Check out a sample of Jim’s new book, The Science of Customer Connections: Manage Your Message to Grow Your Business:

https://jimkarrh.com/books

Follow Jim on Twitter:

https://twitter.com/jimkarrh?lang=en

Connect with Jim on LinkedIn:

https://www.linkedin.com/in/jimkarrh

Sign up for the Message Manager Memo weekly email https://jimkarrh.com/

or email [email protected]

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12/17/19 • 46 min

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02/17/20 • 16 min

In this episode of The Manage Your Message Podcast host Jim Karrh continues a four-part “solo” series of practical takeaways from his new book The Science of Customer Connections: Manage Your Message to Grow Your Business.

The second section of the book, including Chapters 5-7, is titled “A Lot More Great Messengers.” Both research and practical experience tell us that business leaders tend to underestimate the opportunity they have to enlist other people to share their message.

There are likely many people in and around your organization who care about it – and what others say about it. They might not know everything you do, or consider themselves to be great communicators, or even be comfortable in knowing exactly what to say themselves. They might need a nudge, some encouragement, and some tools in order to join more customer conversations. But they also probably have more inherent abilities than you—or they—realize.

Sure, company leaders are fond of saying things like, “We are all in customer service” or “Everyone is in sales.” Those statements are true! However, they also run headfirst into common assumptions and practices. Typically only a small percentage of people behave as if they are in sales or customer service (or are just a friend or advocate).

There is a lot of surprisingly good news that can move your team closer to that stated ideal. When that happens, growth follows.

Among the topics that Jim covers in this episode:

  • The differing strengths of introverts, extraverts, and ambiverts (who Jim calls the Nimble Majority)
  • How human intervention from the seller leads to better decisions by consumers
  • The surprising ways that Millennials are similar to members of older generations
  • Ways you can build the knowledge, skill, and confidence of others to talk about your business

Links:

Learn more about Jim Karrh:

https://jimkarrh.com/

Check out a sample of Jim’s new book, The Science of Customer Connections: Manage Your Message to Grow Your Business:

https://en.calameo.com/read/005570974156e126cc29e

Follow Jim on Twitter:

https://twitter.com/jimkarrh?lang=en

Connect with Jim on LinkedIn:

https://www.linkedin.com/in/jimkarrh

Sign up for the Message Manager Memo weekly email https://jimkarrh.com/

or email [email protected]

Listen and subscribe to The Manage Your Message podcast: iTunes and jimkarrh.com/podcast/

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02/17/20 • 16 min

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FAQ

How many episodes does The Manage Your Message Podcast have?

The Manage Your Message Podcast currently has 100 episodes available.

What topics does The Manage Your Message Podcast cover?

The podcast is about Podcasts and Business.

What is the most popular episode on The Manage Your Message Podcast?

The episode title 'JJ Ramberg: Goodpods and Good Business' is the most popular.

What is the average episode length on The Manage Your Message Podcast?

The average episode length on The Manage Your Message Podcast is 35 minutes.

How often are episodes of The Manage Your Message Podcast released?

Episodes of The Manage Your Message Podcast are typically released every 7 days, 4 hours.

When was the first episode of The Manage Your Message Podcast?

The first episode of The Manage Your Message Podcast was released on Sep 19, 2018.

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3 Ratings