Modernizing the claims and restoration experience

04/01/24 • 52 min

Claims and restoration is where the most policy holders determine the value of their insurance and Bill Dietz, President of Paul Davis Restoration Canada, talks about how to modernize and expand the value at a difficult time.

In this episode:

How to address service and expectations of insureds post CAT losses
Why investing in company culture has helped attract great talent
Using technology to provide transparency in the restoration process
How people are still the most important asset for a successful experience
Podcast Philosophy

Bill's experience and understanding of the restoration industry helps provide amazing context for how the industry at large can improve it's service and deliver value during a situation neither the insureds or their insurance company want to have.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode:

How to address service and expectations of insureds post CAT losses
Why investing in company culture has helped attract great talent
Using technology to provide transparency in the restoration process
How people are still the most important asset for a successful experience
Podcast Philosophy

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Previous Episode

Making data work for insurance- Garret Gray, Core Logic

The insurance industry has data everywhere but making it useful is a challenge. Garret Gray, President of Insurance Solutions at Core Logic has some ideas for what insurance professional need to consider when gathering data and using it.

In this episode:

Understanding the diverse data sources that provide insurance insights
Importance of good data and how it will create value with AI
How insurance companies look at tech in relation to existing business operations
Why the industry is not taking a long term view of pricing risk
How bias creep can influence decisions even with data
Podcast Philosophy

Garret has an amazing history as an entrepreneur and he shares his personal experiences with the incredible resources of Core Logic to help provide context to the ongoing insurance data revolution.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Next Episode

Ryan Hanley: Focussing through the noise

The topics were wide open when Ryan Hanley agreed to come on the show so we started near his beginning and let it run. We know Ryan is coming up to speak at IBAM soon and wanted to give the audience a preivew of who they will see and after it all, what we learned was Ryan knows how to focus through the noise.

In this episode: