51 - Contractors' Integrity: Rising Above Low Standards with Core Matters' Ryan Englin

01/10/24 • 28 min

The Home Service Small Business Spotlight

Your host, Arthur Yon, talks with the CEO of Core Matters, Ryan Englin. Ryan's journey into the heart of the home service industry began with a mission to "make the trades cool again." He observed a societal shift that undervalued the importance of field technicians and construction workers. Ryan's goal is to restore the appeal and respect these professions deserve, countering the narrative that has led many to overlook the impact of these essential jobs.

Ryan highlighted that the home service industry's hiring practices have remained stagnant while the world around it has evolved. The industry must adapt and confront the misconceptions about trade professions to attract the workforce it needs.

To draw in exceptional talent, Ryan advises against belittling competitors. Instead, businesses should focus on promoting their positive attributes, fostering a strong company culture, and emphasizing a higher purpose beyond the paycheck. This approach not only attracts candidates but also builds a community within the company.

To learn more about Ryan's work, click HERE and HERE.

Think you'd be a great guest on the show? Apply HERE.

Want to learn more about Arthur's work at NEST Protection Plan? Check out his website at https://nestpp.com/.

To learn more about Ryan's work, click HERE and HERE.

Think you'd be a great guest on the show? Apply HERE.

Want to learn more about Arthur's work at NEST Protection Plan? Check out his website at https://nestpp.com/.

Previous Episode

50 - Raising the Bar: Why Minimum Qualifications for Mold Assessors Need an Upgrade with Celtic Mold Assessments' John Slater

Your host, Arthur Yon, talks with the Founder of Celtic Mold Assessments, John Slater. Celtic Mold Assessments primarily provides mold inspections and assessments in accordance with New York state regulations. Before a mold remediation job can be done, an inspector like John needs to assess the scope of work and provide a report with protocols for the remediation company to follow. John recently obtained a license to conduct asbestos inspections, as New York state requires materials to be tested for asbestos before any removal can take place.

John's decision to become an inspector was driven by his experience working for a mold remediation company and witnessing poorly written reports from other inspectors. He emphasizes the importance of thorough inspections and well-written reports to hold contractors accountable and improve the industry's standards.

To learn more about John's work, click HERE, HERE, and HERE.

Think you'd be a great guest on the show? Apply HERE.

Want to learn more about Arthur's work at NEST Protection Plan? Check out his website at https://nestpp.com/.

Next Episode

52 - Boosting Business Excellence: The Role of Training and Customer Service with Lead Ninja System's Gene Slade

Your host, Arthur Yon, talks with THE CEO of Lead Ninja System, Gene Slade. Gene's story begins with his early exposure to the heating and air conditioning industry through his father's business. His hands-on experience as a technician laid the foundation for his career. But it wasn't until he transitioned into sales that he truly began to shape his future. Starting his own HVAC company was a leap of faith, fraught with challenges, but it was a decision that would lead him to where he is today.

Gene is a firm believer in daily training, which he sees as essential for fostering a culture of excellence. He advocates for a strong process that technicians can follow, ensuring consistency and quality in customer interactions. This approach not only improves service but also empowers technicians to excel in their roles.

To learn more about Gene's work, click HERE and HERE.

Think you'd be a great guest on the show? Apply HERE.

Want to learn more about Arthur's work at NEST Protection Plan? Check out his website at https://nestpp.com/.