Offensive Signage in North Carolina with Wes Melton

Faced with a $150 fine for using Netflix, Wes and his family didn't feel welcome in their North Carolina vacation home. In fact, the strong fine for using the well known streaming service during their stay set the guest experience tone as stinky as a wet fish.

Founder of Nokori tech platform, Wes Melton had brought his family to the beach for a "workcation" during the pandemic. The multitude of signs around the property warning the family of what not to do made Wes feel like he was constantly under scrutiny and not able to relax.

In this fourth episode of The Guest Cast, hosts Andy and Tyann discuss proactive and welcoming messaging, human versus digital interactions, and setting expectations through positive guest communications.

WHAT TO DO NEXT

• Subscribe to the podcast
• Leave us a rating and a review
• Share on your social media
• Send to a friend

Learn more about brilliant communications with your guests at touchstay.com.

Would you like to be a guest on The Guest Cast? Send your story to [email protected].