EP 4 - Mariela Cardona: CX Insights from an Early Trailblazer at USCIS
03/08/21 • 49 min
In this episode of the CX Tipping Point Podcast, we spoke with Mariela Cardona, Former Director at the Office of Citizenship and Applicant Information Services at the U.S. Citizen and Immigration Services(USCIS). She shares her personal customer experience journey and how the USCIS has focused on the customer for decades.
Thank you for listening to this episode of The CX Tipping Point Podcast! If you enjoyed it, please consider subscribing, rating, and leaving a review on your favorite podcast platform. Your support helps us reach more listeners!
Stay Connected:
- Follow us on social media:
- LinkedIn: @DorrisConsultingInternational
- Twitter: @DorrisConsultng
- Facebook: @DCInternational
Resources Mentioned:
In this episode of the CX Tipping Point Podcast, we spoke with Mariela Cardona, Former Director at the Office of Citizenship and Applicant Information Services at the U.S. Citizen and Immigration Services(USCIS). She shares her personal customer experience journey and how the USCIS has focused on the customer for decades.
Thank you for listening to this episode of The CX Tipping Point Podcast! If you enjoyed it, please consider subscribing, rating, and leaving a review on your favorite podcast platform. Your support helps us reach more listeners!
Stay Connected:
- Follow us on social media:
- LinkedIn: @DorrisConsultingInternational
- Twitter: @DorrisConsultng
- Facebook: @DCInternational
Resources Mentioned:
Previous Episode
EP 3 - Brian Whittaker: Customer Experience and the Impact of Diversity and Inclusion
On this episode of the CX Tipping Point we chat with Brian Whittaker, former Acting Director of 18F & Deputy Director of GSA’s IT Modernization of Centers of Excellence, on the role that diversity and inclusion play in delivering government services. Hear how these play an important role in the research and implementation to achieve the desired outcome. Brian is currently the Director of Design and Development on the Consumer Financial Protection Bureau.
Thank you for listening to this episode of The CX Tipping Point Podcast! If you enjoyed it, please consider subscribing, rating, and leaving a review on your favorite podcast platform. Your support helps us reach more listeners!
Stay Connected:
- Follow us on social media:
- LinkedIn: @DorrisConsultingInternational
- Twitter: @DorrisConsultng
- Facebook: @DCInternational
Resources Mentioned:
Next Episode
EP 5 - Crystal Philcox: How Customer Experience is Being Implemented in GSA
In this episode of The CX Tipping Point podcast, we spoke with Crystal Philcox who has held senior executive positions at the Internal Revenue Service (IRS) and the US General Services Administration. She shares her experience at improving service to citizens and suppliers across these two agencies.
Thank you for listening to this episode of The CX Tipping Point Podcast! If you enjoyed it, please consider subscribing, rating, and leaving a review on your favorite podcast platform. Your support helps us reach more listeners!
Stay Connected:
- Follow us on social media:
- LinkedIn: @DorrisConsultingInternational
- Twitter: @DorrisConsultng
- Facebook: @DCInternational
Resources Mentioned:
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